Social Security Administration Employee Reviews
Out of 156 Social Security Administration employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Social Security Administration improve their work culture. The Customer Support team, with 67% positive reviews, reports the best experience at Social Security Administration compared to all other departments at the company. The Operations team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very respectful and professional individuals when they needed to address a situation.
yes, we work together, by discussion and conversation
Supportive, great team player, knowledgeable
Great Leaders...very demanding but fair
Review from Customer Support Dept
Helping people to survive life
What does the leadership team need to get better at?
Hold employees accountable for giving out wrong information to the public
Respond to inquiries within a reasonable amount of time. Stop having hour-long conversations that are not related to work at all.
Rehire-because they have zero clue how long it takes to process case
Review from Operations Dept
Managing employees and following the same rules they expect the employees to follow
Transparency. Authenticity. Demonstrating true concern for the mission and the organization -- not just pandering to outside groups and the unions. Being better strategic thinkers and sharing a future vision with employees.
What is the best part about your compensation package?
Healthcare insurance and leave flexibility
The time off is helpful.
Early out capabilities insurance tsp
Review from Operations Dept
we get days off, yes
Vacation time and health benefits
Why do you feel undervalued and what would make you feel better about your compensation?
Very little job security for the spectrum of experienced people that choose to work here
Better management, better treatment smaller work loads. Stop micromanagement stop the abuse of power. Just stop treat people like you would want to be treats the golden rule would be deeply appreciated.
Higher salary. Employees who do my same job 30 miles north make 10% more and have a smaller workload.
low payment scale, low benefit.
More pay better benefits. More leave.
What are some of the best things about your team?
We work well together, support each other and build beautiful friendships.
They are willing to help, but management told me not to talk to my co workers lol
Review from Operations Dept
They all want to kill themselves too so we all have something in common I guess.
working together towards a define goal
Review from Customer Support Dept
They work hard for the most part
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Stay in their own lanes and minding their own business
Those who are more experienced need to agree on policy before they criticize the newer employees.
Many need to learn more about the mission of the component that they support. They need to understand their role in the organization.
Basic customer service skills are lacking. Compassion and integrity is missing by a lot of them.
They don't need to improve on anything.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Working for the public good
Once you are off "review" at the SSA, you typically gain more independence in managing your workload. While you're expected to meet certain performance metrics, you have more control over how you organize your tasks and handle cases without constant oversight.
I don't find the public as difficult as many of my co-workers do.
commitment of the employee and leader
Flexible work schecules, ability to work from home, recognition programs, growth opportunities.
What needs to change to make the company culture better?
Hold employees accountable for their wrong action
Manage passes outrageous lists and finds ways to sabotage every work day with wild expectations. They will compare you to everyone else and keep you in the same position if your good.
Review from Operations Dept
My company doesn't need to change anything.
Review from Operations Dept
Management needs to sell a better message
What did you like most about the interview process?
Very structured interview and detailed as well.
Fair interview process and welcoming
about the concept of social security and planning process.
Professional, respectful, to the point
Specific questions based on provided scenerios.
Review from Customer Support Dept
What would you improve about your company's interview process?
I think SSA should be more honest with the prospect about how the internal system is run
Review from Customer Support Dept
What makes you most happy at work?
serving my customer, finishing my work in time
Partnership, co-workers, my job duties,
Collaboration in helping Americans live well.
Help customers resolve their issues
Review from Customer Support Dept
Waking up alive and in my right mind
What's going wrong and how can it be improved?
Better training and more specialization would allow us to provide more skilled and focused help to the public.
Investigate the nepotism and no need for extra managers filling in rosters all day lol
Review from Operations Dept
Better programs ans better computers
Too many outside factors have negative impact on mission. The inability to set a vision and stay the course.
The President and politicians constantly bash this agency even though it improves the lives of millions.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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