Social Security Administration Employee Reviews
Out of 156 Social Security Administration employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Social Security Administration improve their work culture. The Customer Support team, with 67% positive reviews, reports the best experience at Social Security Administration compared to all other departments at the company. The Operations team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Hold employees accountable for giving out wrong information to the public
Respond to inquiries within a reasonable amount of time. Stop having hour-long conversations that are not related to work at all.
Rehire-because they have zero clue how long it takes to process case
Review from Operations Dept
Managing employees and following the same rules they expect the employees to follow
Transparency. Authenticity. Demonstrating true concern for the mission and the organization -- not just pandering to outside groups and the unions. Being better strategic thinkers and sharing a future vision with employees.
Why do you feel undervalued and what would make you feel better about your compensation?
Very little job security for the spectrum of experienced people that choose to work here
Better management, better treatment smaller work loads. Stop micromanagement stop the abuse of power. Just stop treat people like you would want to be treats the golden rule would be deeply appreciated.
Higher salary. Employees who do my same job 30 miles north make 10% more and have a smaller workload.
low payment scale, low benefit.
More pay better benefits. More leave.
What do your coworkers need to improve and how could you work together better?
Stay in their own lanes and minding their own business
Those who are more experienced need to agree on policy before they criticize the newer employees.
Many need to learn more about the mission of the component that they support. They need to understand their role in the organization.
Basic customer service skills are lacking. Compassion and integrity is missing by a lot of them.
They don't need to improve on anything.
Review from Operations Dept
What needs to change to make the company culture better?
Hold employees accountable for their wrong action
Manage passes outrageous lists and finds ways to sabotage every work day with wild expectations. They will compare you to everyone else and keep you in the same position if your good.
Review from Operations Dept
My company doesn't need to change anything.
Review from Operations Dept
Management needs to sell a better message
What would you improve about your company's interview process?
I think SSA should be more honest with the prospect about how the internal system is run
Review from Customer Support Dept
What's going wrong and how can it be improved?
Better training and more specialization would allow us to provide more skilled and focused help to the public.
Investigate the nepotism and no need for extra managers filling in rosters all day lol
Review from Operations Dept
Better programs ans better computers
Too many outside factors have negative impact on mission. The inability to set a vision and stay the course.
The President and politicians constantly bash this agency even though it improves the lives of millions.
Review from Operations Dept
What would you most like to see improved at your company?
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