-36
NPS
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Southern California Edison
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About Southern California Edison's Brand
Southern California Edison (SCE), an Edison International company, is one of the nation’s largest investor-owned utilities. Among its major competitors, Southern California Edison is ranked in 2nd place for NPS while Duke Energy Corporation is 1st, and Southern California Gas Company is 3rd.Their current market cap is $20.90B
Brand at a Glance
71%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Southern California Edison Ranking
- #2 / 4 of its competitors
Southern California Edison NPS
Southern California Edison's Net Promoter Score (NPS) is a -36 with 26% Promoters, 12% Passives, and 62% Detractors. Net Promoter Score tracks whether Southern California Edison's customers would recommend using the product based on a scale of -100 to 100.
Southern California Edison Overall NPS
| 26% | Promoters |
|---|---|
| 12% | Passives |
| 62% | Detractors |
Southern California Edison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -33 | Sep 2024 | -33 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -33 | Nov 2024 | -33 |
Dec 2024 -31 | Dec 2024 | -31 |
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -35 | Feb 2025 | -35 |
Jun 2025 -33 | Jun 2025 | -33 |
Jul 2025 -35 | Jul 2025 | -35 |
Aug 2025 -35 | Aug 2025 | -35 |
Nov 2025 -35 | Nov 2025 | -35 |
Dec 2025 -37 | Dec 2025 | -37 |
Jan 2026 -37 | Jan 2026 | -37 |
How Other Brands Compare
Southern California Edison is ranked second for NPS among its competitors. Duke Energy Corporation and Southern California Gas Company come in first and third, with Los Angeles Department of Water and Power coming in at #4. Among those competitors, it is the second most valued company behind Duke Energy Corporation.
Southern California Edison |  Duke Energy Corporation |  Southern California Gas Company |  Los Angeles Department of Water and Power | |
| Global Ranking | #- | #338 | #- | #- |
| NPS | -36 | -21 | -100 | -100 |
| Valuation Updated every 24 hours for public companies | $20.90B | $75.41B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southern California Edison NPS by Gender
Female customers rated Southern California Edison's NPS 12 points higher than Male customers.
Male
-67
Southern California Edison's NPS was rated -67 by Male customers on Comparably.
13%
Promoters
7%
Passives
80%
Detractors
Female
-55
Southern California Edison's NPS was rated -55 by Female customers on Comparably.
17%
Promoters
11%
Passives
72%
Detractors
Southern California Edison NPS by Ethnicity
Southern California Edison's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Hispanic or Latino -13 | Hispanic or Latino | -13 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -100 | Other | -100 |
Southern California Edison NPS by Age
Southern California Edison's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Southern California Edison NPS by Usage
Southern California Edison's NPS was rated the highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years -70 | 2 to 5 Years | -70 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years -89 | Over 10 Years | -89 |
Southern California Edison NPS vs. Competitors
Compared to its competitors, Southern California Edison's NPS is rated right above Southern California Gas Company, and is preceded by Duke Energy Corporation.
Southern California Edison Customer Reviews
Out of the 7 Southern California Edison customer reviews 1 was positive and 6 were constructive. Southern California Edison customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Southern California Edison Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Southern California Edison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southern California Edison Customer Loyalty Score by Gender
Male customers rated Southern California Edison's Customer Loyalty score 18% higher than Female customers.
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Male
75%
Yes
Female
57%
Yes
Southern California Edison Customer Loyalty Score by Ethnicity
Southern California Edison's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Southern California Edison.
61
out of 100
Caucasian
89
out of 100
Hispanic or Latino
78
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
60
out of 100
Other
Southern California Edison Customer Loyalty Score by Age
Southern California Edison's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 85% | 26-30 | 85% |
31-35 85% | 31-35 | 85% |
36-40 36% | 36-40 | 36% |
41-45 36% | 41-45 | 36% |
56-60 55% | 56-60 | 55% |
61-65 55% | 61-65 | 55% |
66+ 76% | 66+ | 76% |
Southern California Edison Customer Loyalty Score by Usage
Southern California Edison's Customer Loyalty score was rated the highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Southern California Edison Customer Loyalty Score by Industry
Southern California Edison's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Southern California Edison Customer Loyalty vs. Competitors
Compared to its competitors, Southern California Edison's Customer Loyalty score is rated right above Southern California Gas Company, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Los Angeles Department of Water and Power | 100% |
 | San Diego Gas & Electric | 100% |
| Duke Energy Corporation | 82% |
| Southern California Edison | 71% |
| Southern California Gas Company | 53% |
| LADWP | N/A |
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Southern California Edison Product Quality
2.7/5
Southern California Edison has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Southern California Edison Product Information
Southern California Edison’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated Southern California Edison's product the highest. Reviewers from the Legal industry rated Southern California Edison the lowest at 1.5.
- Website
- https://www.sce.com
- Company Size
- 10,000+ Employees
Industry
Energy
Enterprise
Quick Insights into Southern California Edison Product Quality
Southern California Edison's Product Quality score was rated highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Southern California Edison Product Quality the Highest
Ranked Southern California Edison Product Quality the Lowest
Southern California Edison Product Quality Score by Gender
Female customers rated Southern California Edison's Product Quality score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
Southern California Edison Product Quality Score by Ethnicity
Southern California Edison's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.5 | Other | 1.5 |
Southern California Edison Product Quality Score by Age
Southern California Edison's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.3 | 41-45 | 2.3 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
Southern California Edison Product Quality Score by Usage
Southern California Edison's Product Quality score was rated the highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Southern California Edison Product Quality Score by Industry
Southern California Edison's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Legal industry customers.
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Southern California Edison Product Quality vs. Competitors
Compared to its competitors, Southern California Edison's Product Quality score is rated right above Southern California Gas Company, and is preceded by Duke Energy Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Duke Energy Corporation | 2.9/5 |
| Southern California Edison | 2.7/5 |
| Southern California Gas Company | 2.6/5 |
| San Diego Gas & Electric | 2/5 |
| Los Angeles Department of Water and Power | 1.5/5 |
| LADWP | N/A |
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Southern California Edison Pricing
Southern California Edison ROI & Value For Money
2.4/5
Southern California Edison has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Southern California Edison Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Utilities industry. The users from the Legal industry think that they had the lowest ROI from Southern California Edison.
Quick Insights into Southern California Edison ROI
Southern California Edison's ROI score was rated highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and rated lowest by customers who have used Southern California Edison's products/services for Over 10 Years.
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Ranked Southern California Edison ROI the Highest
Ranked Southern California Edison ROI the Lowest
Southern California Edison ROI Score by Gender
Male customers rated Southern California Edison's ROI score 0.1 stars higher than Female customers.
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Male
2/5
Female
1.9/5
Southern California Edison ROI Score by Ethnicity
Southern California Edison's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Southern California Edison ROI Score by Age
Southern California Edison's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 4 | 26-30 | 4 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.6 | 41-45 | 1.6 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Southern California Edison ROI Score by Usage
Southern California Edison's ROI score was rated the highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Southern California Edison ROI Score by Industry
Southern California Edison's ROI score was rated the highest by Utilities industry customers, and the lowest by Legal industry customers.
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Southern California Edison Pricing vs. Competitors
Compared to its competitors, Southern California Edison's ROI score is rated right above San Diego Gas & Electric, and is preceded by Southern California Gas Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Duke Energy Corporation | 2.7/5 |
| Southern California Gas Company | 2.6/5 |
| Southern California Edison | 2.4/5 |
| San Diego Gas & Electric | 2/5 |
| Los Angeles Department of Water and Power | 1.5/5 |
| LADWP | N/A |
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Southern California Edison Customer Satisfaction (CSAT)
Southern California Edison Customer Satisfaction (CSAT) Score
46 / 100
Southern California Edison has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
26%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Southern California Edison Customer Satisfaction
Southern California Edison's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Southern California Edison Customer Satisfaction the Highest
Ranked Southern California Edison Customer Satisfaction the Lowest
Southern California Edison Customer Satisfaction Score by Gender
Female customers rated Southern California Edison's Customer Satisfaction score 12 points higher than Male customers.
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28 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 19% | |
Very Dissatisfied | 33% |
40 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 48% |
Southern California Edison Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Southern California Edison's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
7%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
11%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
Southern California Edison's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to African American/Black
Southern California Edison's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Southern California Edison's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
CSAT according to Other
Southern California Edison's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Southern California Edison Customer Satisfaction Score by Age
Southern California Edison's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 55% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 43% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 6% |
Southern California Edison Customer Satisfaction Score by Usage
Southern California Edison's Customer Satisfaction score was rated the highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Southern California Edison Customer Satisfaction Score by Industry
Southern California Edison's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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{
"title": "Southern California Edison Customer Satisfaction Score by Industry",
"text": "Southern California Edison's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 44,
"stars": 0,
"csatScore": 44,
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"scoreClassName": "",
"scoreLabel": 44
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Southern California Edison's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Southern California Edison's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Southern California Edison's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
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"groupId": 568,
"score": 67,
"stars": 0,
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}Southern California Edison Customer Satisfaction vs. Competitors
Compared to its competitors, Southern California Edison's Customer Satisfaction score is rated right above Southern California Gas Company, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Duke Energy Corporation | 47% |
| Southern California Edison | 46% |
| Southern California Gas Company | 33% |
| Los Angeles Department of Water and Power | 0% |
| San Diego Gas & Electric | 0% |
| LADWP | 0% |
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Southern California Edison Customer Service
2.6/5
Southern California Edison has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Southern California Edison's Customer Service
Address
Rosemead, CA
Website
https://www.sce.com
Phone Number
+1 (800) 655-4555
Quick Insights into Southern California Edison Customer Service
Southern California Edison's Customer Service score was rated highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Southern California Edison Customer Service the Highest
Ranked Southern California Edison Customer Service the Lowest
Southern California Edison Customer Service Score by Gender
Female customers rated Southern California Edison's Customer Service score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Southern California Edison Customer Service Score by Ethnicity
Southern California Edison's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Southern California Edison.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Southern California Edison Customer Service Score by Age
Southern California Edison's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.2 | 41-45 | 2.2 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Southern California Edison Customer Service Score by Usage
Southern California Edison's Customer Service score was rated the highest by customers who have used Southern California Edison's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Southern California Edison Customer Service Score by Industry
Southern California Edison's Customer Service score was rated the highest by Utilities industry customers, and the lowest by Legal industry customers.
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Southern California Edison Customer Service vs. Competitors
Compared to its competitors, Southern California Edison's Customer Service score is rated right above San Diego Gas & Electric, and is preceded by Southern California Gas Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Duke Energy Corporation | 2.8/5 |
| Southern California Gas Company | 2.6/5 |
| Southern California Edison | 2.6/5 |
| San Diego Gas & Electric | 2/5 |
| Los Angeles Department of Water and Power | 1.5/5 |
| LADWP | N/A |
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Southern California Edison as an Employer
2.6/5
Southern California Edison has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
CEO of Southern California Edison
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Southern California Edison scored a -36 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Southern California Edison would recommend the brand to a friend. ENPS measures how likely Southern California Edison employees would recommend working at Southern California Edison to a friend.
Net Promoter Score
-36
NPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 32% | Promoters |
|---|---|
| 28% | Passive |
| 40% | Detractors |
