-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
State Farm Insurance
Marketing or Exec? Claim Your Free Account
About State Farm Insurance's Brand
Among its major competitors, State Farm Insurance is ranked in 5th place for NPS while Berkshire Hathaway is 1st, and Progressive Insurance is 2nd.
Brand at a Glance
82%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
State Farm Insurance CMO
State Farm Insurance Ranking
- #4 / 4 of its competitors
State Farm Insurance NPS
State Farm Insurance's Net Promoter Score (NPS) is a -39 with 26% Promoters, 9% Passives, and 65% Detractors. Net Promoter Score tracks whether State Farm Insurance's customers would recommend using the product based on a scale of -100 to 100.
State Farm Insurance Overall NPS
| 26% | Promoters |
|---|---|
| 9% | Passives |
| 65% | Detractors |
State Farm Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -37 | Jan 2025 | -37 |
Feb 2025 -37 | Feb 2025 | -37 |
Mar 2025 -37 | Mar 2025 | -37 |
Apr 2025 -37 | Apr 2025 | -37 |
May 2025 -39 | May 2025 | -39 |
Jun 2025 -39 | Jun 2025 | -39 |
Aug 2025 -39 | Aug 2025 | -39 |
Sep 2025 -39 | Sep 2025 | -39 |
Oct 2025 -39 | Oct 2025 | -39 |
Nov 2025 -39 | Nov 2025 | -39 |
Dec 2025 -39 | Dec 2025 | -39 |
Jan 2026 -39 | Jan 2026 | -39 |
How Other Brands Compare
State Farm Insurance is ranked #4 for NPS among its competitors. Berkshire Hathaway and Progressive Insurance come in first and second, with Allstate coming in at third.
State Farm Insurance |  Allstate |  Berkshire Hathaway |  Progressive Insurance | |
| Global Ranking | #- | #122 | #360 | #967 |
| NPS | -39 | -31 | 20 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.46B | - | $55.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Farm Insurance NPS by Gender
Male customers rated State Farm Insurance's NPS 3 points higher than Female customers.
Male
-57
State Farm Insurance's NPS was rated -57 by Male customers on Comparably.
18%
Promoters
7%
Passives
75%
Detractors
Female
-60
State Farm Insurance's NPS was rated -60 by Female customers on Comparably.
18%
Promoters
4%
Passives
78%
Detractors
State Farm Insurance NPS by Ethnicity
State Farm Insurance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -4 | Hispanic or Latino | -4 |
African American/Black -36 | African American/Black | -36 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Native American -24 | Native American | -24 |
Other -68 | Other | -68 |
State Farm Insurance NPS by Age
State Farm Insurance's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
State Farm Insurance NPS by Usage
State Farm Insurance's NPS was rated the highest by customers who have used State Farm Insurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -68 | Less than 1 Year | -68 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -35 | 2 to 5 Years | -35 |
5 to 10 Years -36 | 5 to 10 Years | -36 |
Over 10 Years -65 | Over 10 Years | -65 |
State Farm Insurance NPS vs. Competitors
Compared to its competitors, State Farm Insurance's NPS is rated right above Liberty Mutual Insurance, and is preceded by Allstate.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
 | Intact Financial | N/A |
| Progressive Insurance | -16 |
 | Aflac | -18 |
| Allstate | -31 |
| State Farm Insurance | -39 |
 | Liberty Mutual Insurance | -45 |
 | American Family Insurance | -48 |
 | GEICO | -64 |
 | Farmers Insurance | -67 |
State Farm Insurance Customer Reviews
Out of the 106 State Farm Insurance customer reviews 26 were positive and 80 were constructive. State Farm Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
State Farm Insurance Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of State Farm Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
State Farm Insurance Customer Loyalty Score by Gender
Female customers rated State Farm Insurance's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of State Farm Insurance.
Male
78%
Yes
Female
88%
Yes
State Farm Insurance Customer Loyalty Score by Ethnicity
State Farm Insurance's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of State Farm Insurance.
82
out of 100
Caucasian
90
out of 100
Hispanic or Latino
78
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
79
out of 100
Native American
81
out of 100
Other
State Farm Insurance Customer Loyalty Score by Age
State Farm Insurance's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of State Farm Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 85% | 26-30 | 85% |
31-35 83% | 31-35 | 83% |
36-40 79% | 36-40 | 79% |
41-45 88% | 41-45 | 88% |
46-50 85% | 46-50 | 85% |
51-55 92% | 51-55 | 92% |
56-60 76% | 56-60 | 76% |
61-65 76% | 61-65 | 76% |
66+ 84% | 66+ | 84% |
State Farm Insurance Customer Loyalty Score by Usage
State Farm Insurance's Customer Loyalty score was rated the highest by customers who have used State Farm Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
State Farm Insurance Customer Loyalty Score by Industry
State Farm Insurance's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
State Farm Insurance Customer Loyalty vs. Competitors
Compared to its competitors, State Farm Insurance's Customer Loyalty score is rated right above Progressive Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Farm Insurance | 82% |
| Progressive Insurance | 80% |
| Farmers Insurance | 79% |
| Berkshire Hathaway | 78% |
| Aflac | 76% |
| Liberty Mutual Insurance | 76% |
| American Family Insurance | 75% |
| Allstate | 74% |
| GEICO | 71% |
| Intact Financial | N/A |
Unlock State Farm Insurance Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full State Farm Insurance Customer Loyalty vs. Competitors data and gain insights into your customers today.
State Farm Insurance Product Quality
2.3/5
State Farm Insurance has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock State Farm Insurance's overall Product Quality score rated by its users and customers.
State Farm Insurance Product Information
State Farm Insurance’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated State Farm Insurance's product the highest. Reviewers from the Chemicals industry rated State Farm Insurance the lowest at 2.6.
- Website
- https://jobs.statefarm.com
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into State Farm Insurance Product Quality
State Farm Insurance's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked State Farm Insurance's Product Quality.
Ranked State Farm Insurance Product Quality the Highest
Ranked State Farm Insurance Product Quality the Lowest
State Farm Insurance Product Quality Score by Gender
Male customers rated State Farm Insurance's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of State Farm Insurance.
Male
2/5
Female
1.9/5
State Farm Insurance Product Quality Score by Ethnicity
State Farm Insurance's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of State Farm Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 2.2 | Native American | 2.2 |
Other 1.7 | Other | 1.7 |
State Farm Insurance Product Quality Score by Age
State Farm Insurance's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of State Farm Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.9 | 66+ | 1.9 |
State Farm Insurance Product Quality Score by Usage
State Farm Insurance's Product Quality score was rated the highest by customers who have used State Farm Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
State Farm Insurance Product Quality Score by Industry
State Farm Insurance's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
State Farm Insurance Product Quality vs. Competitors
Compared to its competitors, State Farm Insurance's Product Quality score is rated right above American Family Insurance, and is preceded by Liberty Mutual Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| Aflac | 2.8/5 |
| Progressive Insurance | 2.7/5 |
| Allstate | 2.3/5 |
| Liberty Mutual Insurance | 2.3/5 |
| State Farm Insurance | 2.3/5 |
| American Family Insurance | 2.3/5 |
| GEICO | 1.8/5 |
| Farmers Insurance | 1.6/5 |
| Intact Financial | N/A |
Unlock State Farm Insurance Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full State Farm Insurance Product Quality vs. Competitors data and gain insights into your customers today.
State Farm Insurance Pricing
State Farm Insurance ROI & Value For Money
2.2/5
State Farm Insurance has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock State Farm Insurance's overall ROI score rated by its users and customers.
State Farm Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Construction industry think that they had the lowest ROI from State Farm Insurance.
Quick Insights into State Farm Insurance ROI
State Farm Insurance's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked State Farm Insurance's ROI score.
Ranked State Farm Insurance ROI the Highest
Ranked State Farm Insurance ROI the Lowest
State Farm Insurance ROI Score by Gender
Male customers rated State Farm Insurance's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of State Farm Insurance.
Male
2/5
Female
1.8/5
State Farm Insurance ROI Score by Ethnicity
State Farm Insurance's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of State Farm Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 2.1 | Native American | 2.1 |
Other 1.7 | Other | 1.7 |
State Farm Insurance ROI Score by Age
State Farm Insurance's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of State Farm Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
State Farm Insurance ROI Score by Usage
State Farm Insurance's ROI score was rated the highest by customers who have used State Farm Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
State Farm Insurance ROI Score by Industry
State Farm Insurance's ROI score was rated the highest by Transportation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
State Farm Insurance Pricing vs. Competitors
Compared to its competitors, State Farm Insurance's ROI score is rated right above Liberty Mutual Insurance, and is preceded by Allstate.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| Aflac | 2.7/5 |
| Progressive Insurance | 2.5/5 |
| Allstate | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.2/5 |
| American Family Insurance | 2/5 |
| GEICO | 1.7/5 |
| Farmers Insurance | 1.5/5 |
| Intact Financial | N/A |
Unlock State Farm Insurance ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full State Farm Insurance ROI vs. Competitors data and gain insights into your customers today.
State Farm Insurance Customer Satisfaction (CSAT)
State Farm Insurance Customer Satisfaction (CSAT) Score
31 / 100
State Farm Insurance has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
12%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into State Farm Insurance Customer Satisfaction
State Farm Insurance's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked State Farm Insurance's Customer Satisfaction.
Ranked State Farm Insurance Customer Satisfaction the Highest
Ranked State Farm Insurance Customer Satisfaction the Lowest
State Farm Insurance Customer Satisfaction Score by Gender
State Farm Insurance's Customer Satisfaction score was rated 24 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of State Farm Insurance.
24 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 17% | |
Very Dissatisfied | 53% |
24 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 13% | |
Very Dissatisfied | 58% |
State Farm Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
State Farm Insurance's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of State Farm Insurance.
20 / 100
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
60%
CSAT according to Hispanic or Latino
State Farm Insurance's Customer Satisfaction (CSAT) score was rated 59% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of State Farm Insurance.
59 / 100
Very Satisfied
44%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
37%
CSAT according to African American/Black
State Farm Insurance's Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of State Farm Insurance.
44 / 100
Very Satisfied
27%
Satisfied
17%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
15%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
State Farm Insurance's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of State Farm Insurance.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
50%
CSAT according to Native American
State Farm Insurance's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of State Farm Insurance.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
51%
CSAT according to Other
State Farm Insurance's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of State Farm Insurance.
16 / 100
Very Satisfied
7%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
57%
State Farm Insurance Customer Satisfaction Score by Age
State Farm Insurance's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of State Farm Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 64% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 30% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 21% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 20% |
State Farm Insurance Customer Satisfaction Score by Usage
State Farm Insurance's Customer Satisfaction score was rated the highest by customers who have used State Farm Insurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
State Farm Insurance Customer Satisfaction Score by Industry
State Farm Insurance's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "State Farm Insurance Customer Satisfaction Score by Industry",
"text": "State Farm Insurance's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 21,
"stars": 0,
"csatScore": 21,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 21
},
{
"label": "Accounting",
"groupId": 495,
"score": 32,
"stars": 0,
"csatScore": 32,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 32
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Chemicals",
"groupId": 506,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Consulting",
"groupId": 511,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
},
{
"label": "Environmental Services",
"groupId": 516,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Environmental Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 23,
"stars": 0,
"csatScore": 23,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 23
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Hospitality",
"groupId": 523,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Insurance",
"groupId": 526,
"score": 42,
"stars": 0,
"csatScore": 42,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 42
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Public Relations and Communications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Safety",
"groupId": 551,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Real Estate",
"groupId": 554,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "State Farm Insurance's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}State Farm Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, State Farm Insurance's Customer Satisfaction score is rated right above American Family Insurance, and is preceded by Liberty Mutual Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| Progressive Insurance | 45% |
| Aflac | 40% |
| Allstate | 32% |
| Liberty Mutual Insurance | 32% |
| State Farm Insurance | 31% |
| American Family Insurance | 25% |
| Farmers Insurance | 17% |
| GEICO | 7% |
| Intact Financial | 0% |
Unlock State Farm Insurance Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full State Farm Insurance Customer Satisfaction vs. Competitors data and gain insights into your customers today.
State Farm Insurance Customer Service
2.2/5
State Farm Insurance has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock State Farm Insurance's overall Customer Service score rated by its users and customers.
About State Farm Insurance's Customer Service
Address
1 State Farm Plaza, Bloomington, IL 61791
Website
https://jobs.statefarm.com
Phone Number
800-782-8332
State Farm Insurance's Social Links
Quick Insights into State Farm Insurance Customer Service
State Farm Insurance's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked State Farm Insurance's Customer Service score.
Ranked State Farm Insurance Customer Service the Highest
Ranked State Farm Insurance Customer Service the Lowest
State Farm Insurance Customer Service Score by Gender
Male customers rated State Farm Insurance's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of State Farm Insurance.
Male
1.9/5
Female
1.8/5
State Farm Insurance Customer Service Score by Ethnicity
State Farm Insurance's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of State Farm Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Native American 2.2 | Native American | 2.2 |
Other 1.7 | Other | 1.7 |
State Farm Insurance Customer Service Score by Age
State Farm Insurance's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of State Farm Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
State Farm Insurance Customer Service Score by Usage
State Farm Insurance's Customer Service score was rated the highest by customers who have used State Farm Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
State Farm Insurance Customer Service Score by Industry
State Farm Insurance's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
State Farm Insurance Customer Service vs. Competitors
Compared to its competitors, State Farm Insurance's Customer Service score is rated right above Liberty Mutual Insurance, and is preceded by American Family Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| Progressive Insurance | 2.7/5 |
| Aflac | 2.5/5 |
| Allstate | 2.4/5 |
| American Family Insurance | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| Liberty Mutual Insurance | 2.1/5 |
| GEICO | 1.8/5 |
| Farmers Insurance | 1.5/5 |
| Intact Financial | N/A |
Unlock State Farm Insurance Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full State Farm Insurance Customer Service vs. Competitors data and gain insights into your customers today.
State Farm Insurance as an Employer
3.1/5
State Farm Insurance has a 3.1/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of State Farm Insurance
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
State Farm Insurance scored a -39 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of State Farm Insurance would recommend the brand to a friend. ENPS measures how likely State Farm Insurance employees would recommend working at State Farm Insurance to a friend.
Net Promoter Score
-39
NPS Score
| 26% | Promoters |
|---|---|
| 9% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 34% | Promoters |
|---|---|
| 15% | Passive |
| 51% | Detractors |
