State Farm Insurance NPS & Customer Reviews

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State Farm Insurance

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State Farm Insurance

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About State Farm Insurance's Brand

Among its major competitors, State Farm Insurance is ranked in 5th place for NPS while Berkshire Hathaway is 1st, and Progressive Insurance is 2nd.

Brand at a Glance

82%

Customer Loyalty

2.3/5

Product Quality

2.2/5

Pricing

2.2/5

Customer Service

State Farm Insurance CMO

Peyton Jackson

State Farm Insurance Ranking

^#4 / 4 of its competitors

State Farm Insurance NPS

State Farm Insurance's Net Promoter Score (NPS) is a -39 with 26% Promoters, 9% Passives, and 65% Detractors. Net Promoter Score tracks whether State Farm Insurance's customers would recommend using the product based on a scale of -100 to 100.

State Farm Insurance Overall NPS

-39

NPS

26%	Promoters
9%	Passives
65%	Detractors

State Farm Insurance NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -37	Jan 2025	-37
Feb 2025 -37	Feb 2025	-37
Mar 2025 -37	Mar 2025	-37
Apr 2025 -37	Apr 2025	-37
May 2025 -39	May 2025	-39
Jun 2025 -39	Jun 2025	-39
Aug 2025 -39	Aug 2025	-39
Sep 2025 -39	Sep 2025	-39
Oct 2025 -39	Oct 2025	-39
Nov 2025 -39	Nov 2025	-39
Dec 2025 -39	Dec 2025	-39
Jan 2026 -39	Jan 2026	-39

How Other Brands Compare

State Farm Insurance is ranked #4 for NPS among its competitors. Berkshire Hathaway and Progressive Insurance come in first and second, with Allstate coming in at third.

	State Farm Insurance	Allstate	Berkshire Hathaway	Progressive Insurance
Global Ranking	#-	#122	#360	#967
NPS	-39	-31	20	-16
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$31.46B	-	$55.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

State Farm Insurance NPS by Gender

Male customers rated State Farm Insurance's NPS 3 points higher than Female customers.

Male

-57

State Farm Insurance's NPS was rated -57 by Male customers on Comparably.

18%

Promoters

Passives

75%

Detractors

Female

-60

State Farm Insurance's NPS was rated -60 by Female customers on Comparably.

18%

Promoters

Passives

78%

Detractors

State Farm Insurance NPS by Ethnicity

State Farm Insurance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -67	Caucasian	-67
Hispanic or Latino -4	Hispanic or Latino	-4
African American/Black -36	African American/Black	-36
Asian or Pacific Islander -34	Asian or Pacific Islander	-34
Native American -24	Native American	-24
Other -68	Other	-68

State Farm Insurance NPS by Age

State Farm Insurance's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

43%

26-30

44%

28%

31-35

38%

56%

36-40

23%

72%

41-45

27%

70%

46-50

20%

80%

51-55

13%

78%

56-60

14%

81%

61-65

13%

84%

66+

14%

80%

State Farm Insurance NPS by Usage

State Farm Insurance's NPS was rated the highest by customers who have used State Farm Insurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -68	Less than 1 Year	-68
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -35	2 to 5 Years	-35
5 to 10 Years -36	5 to 10 Years	-36
Over 10 Years -65	Over 10 Years	-65

State Farm Insurance NPS vs. Competitors

Compared to its competitors, State Farm Insurance's NPS is rated right above Liberty Mutual Insurance, and is preceded by Allstate.

COMPANY		NPS Score
	Berkshire Hathaway	20
	Intact Financial	N/A
	Progressive Insurance	-16
	Aflac	-18
	Allstate	-31
	State Farm Insurance	-39
	Liberty Mutual Insurance	-45
	American Family Insurance	-48
	GEICO	-64
	Farmers Insurance	-67

State Farm Insurance Customer Reviews

Out of the 106 State Farm Insurance customer reviews 26 were positive and 80 were constructive. State Farm Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

State Farm Insurance Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of State Farm Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

State Farm Insurance Customer Loyalty Score by Gender

Female customers rated State Farm Insurance's Customer Loyalty score 10% higher than Male customers.

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Male

78%

Yes

Female

88%

Yes

State Farm Insurance Customer Loyalty Score by Ethnicity

State Farm Insurance's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

State Farm Insurance Customer Loyalty Score by Age

State Farm Insurance's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 87%	18-25	87%
26-30 85%	26-30	85%
31-35 83%	31-35	83%
36-40 79%	36-40	79%
41-45 88%	41-45	88%
46-50 85%	46-50	85%
51-55 92%	51-55	92%
56-60 76%	56-60	76%
61-65 76%	61-65	76%
66+ 84%	66+	84%

State Farm Insurance Customer Loyalty Score by Usage

State Farm Insurance's Customer Loyalty score was rated the highest by customers who have used State Farm Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	58%
1 to 2 Years	58%
2 to 5 Years	78%
5 to 10 Years	85%
Over 10 Years	89%

State Farm Insurance Customer Loyalty Score by Industry

State Farm Insurance's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.

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Tech	65%
Accounting	78%
Aerospace and Aviation	88%
Architecture and Planning	90%
Arts and Entertainment	85%
Automotive and Transportation	79%
Banking and Financial Services	84%
Biotech and Pharmaceuticals	82%
Business and Consumer Services	91%
Chemicals	70%
Construction	85%
Consulting	94%
Consumer Services	100%
Education	93%
Environmental Services	100%
Government and Public Policy	87%
Healthcare, Hospitals and Medicine	76%
Hospitality	100%
Insurance	92%
Legal	55%
Manufacturing and Machinery	78%
Marketing, Advertising and Research	100%
Mechanical, Civil or Industrial Engineering	70%
Military and Defense	100%
Energy and Manufacturing	78%
Printing	70%
Professional Services	87%
Public Relations and Communications	70%
Public Safety	100%
Real Estate	93%
Retail	80%
Transportation	100%

State Farm Insurance Customer Loyalty vs. Competitors

Compared to its competitors, State Farm Insurance's Customer Loyalty score is rated right above Progressive Insurance.

COMPANY		Customer Loyalty Score
	State Farm Insurance	82%
	Progressive Insurance	80%
	Farmers Insurance	79%
	Berkshire Hathaway	78%
	Aflac	76%
	Liberty Mutual Insurance	76%
	American Family Insurance	75%
	Allstate	74%
	GEICO	71%
	Intact Financial	N/A

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State Farm Insurance Product Quality

2.3/5

State Farm Insurance has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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State Farm Insurance Product Information

State Farm Insurance’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated State Farm Insurance's product the highest. Reviewers from the Chemicals industry rated State Farm Insurance the lowest at 2.6.

Website: https://jobs.statefarm.com

Company Size: 10,000+ Employees

Industry

Insurance

Quick Insights into State Farm Insurance Product Quality

State Farm Insurance's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Retail industry.

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Ranked State Farm Insurance Product Quality the Highest

Transportation	5
18-25	4.1
Asian or Pacific Islander	3.1

Ranked State Farm Insurance Product Quality the Lowest

61-65	1.7
Other	1.7
Retail	1.5

State Farm Insurance Product Quality Score by Gender

Male customers rated State Farm Insurance's Product Quality score 0.1 stars higher than Female customers.

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Male

2/5

Female

1.9/5

State Farm Insurance Product Quality Score by Ethnicity

State Farm Insurance's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.9	Hispanic or Latino	2.9
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Native American 2.2	Native American	2.2
Other 1.7	Other	1.7

State Farm Insurance Product Quality Score by Age

State Farm Insurance's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.5	26-30	3.5
31-35 2.4	31-35	2.4
36-40 2.2	36-40	2.2
41-45 1.9	41-45	1.9
46-50 1.7	46-50	1.7
51-55 1.8	51-55	1.8
56-60 1.8	56-60	1.8
61-65 1.7	61-65	1.7
66+ 1.9	66+	1.9

State Farm Insurance Product Quality Score by Usage

State Farm Insurance's Product Quality score was rated the highest by customers who have used State Farm Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.9
1 to 2 Years	2.4
2 to 5 Years	2.4
5 to 10 Years	2.2
Over 10 Years	1.8

State Farm Insurance Product Quality Score by Industry

State Farm Insurance's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Retail industry customers.

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Tech	1.7
Accounting	2.5
Aerospace and Aviation	2.4
Architecture and Planning	3.1
Arts and Entertainment	2.5
Automotive and Transportation	2.2
Banking and Financial Services	1.9
Biotech and Pharmaceuticals	1.6
Business and Consumer Services	3
Chemicals	2.6
Construction	1.5
Consulting	1.9
Consumer Services	1.5
Education	2.3
Environmental Services	2
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	1.6
Hospitality	3.9
Insurance	2.7
Legal	1.5
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	3
Mechanical, Civil or Industrial Engineering	1.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Printing	1.6
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	2.7
Real Estate	1.5
Retail	1.5
Transportation	5

State Farm Insurance Product Quality vs. Competitors

Compared to its competitors, State Farm Insurance's Product Quality score is rated right above American Family Insurance, and is preceded by Liberty Mutual Insurance.

COMPANY		Product Quality Score
	Berkshire Hathaway	3.9/5
	Aflac	2.8/5
	Progressive Insurance	2.7/5
	Allstate	2.3/5
	Liberty Mutual Insurance	2.3/5
	State Farm Insurance	2.3/5
	American Family Insurance	2.3/5
	GEICO	1.8/5
	Farmers Insurance	1.6/5
	Intact Financial	N/A

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State Farm Insurance Pricing

State Farm Insurance ROI & Value For Money

2.2/5

State Farm Insurance has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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State Farm Insurance Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Construction industry think that they had the lowest ROI from State Farm Insurance.

Quick Insights into State Farm Insurance ROI

State Farm Insurance's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.

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Ranked State Farm Insurance ROI the Highest

18-25	3.8
Transportation	3.5
Asian or Pacific Islander	2.7

Ranked State Farm Insurance ROI the Lowest

Over 10 Years	1.7
61-65	1.5
Retail	1.5

State Farm Insurance ROI Score by Gender

Male customers rated State Farm Insurance's ROI score 0.2 stars higher than Female customers.

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Male

2/5

Female

1.8/5

State Farm Insurance ROI Score by Ethnicity

State Farm Insurance's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 2.1	Native American	2.1
Other 1.7	Other	1.7

State Farm Insurance ROI Score by Age

State Farm Insurance's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.4	26-30	3.4
31-35 2.2	31-35	2.2
36-40 2.1	36-40	2.1
41-45 2.1	41-45	2.1
46-50 1.8	46-50	1.8
51-55 1.8	51-55	1.8
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.8	66+	1.8

State Farm Insurance ROI Score by Usage

State Farm Insurance's ROI score was rated the highest by customers who have used State Farm Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.8
1 to 2 Years	2.2
2 to 5 Years	2.3
5 to 10 Years	2.4
Over 10 Years	1.7

State Farm Insurance ROI Score by Industry

State Farm Insurance's ROI score was rated the highest by Transportation industry customers, and the lowest by Retail industry customers.

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Tech	1.8
Accounting	2.1
Aerospace and Aviation	2.4
Architecture and Planning	3.1
Arts and Entertainment	2.5
Automotive and Transportation	2.2
Banking and Financial Services	1.7
Biotech and Pharmaceuticals	2.1
Business and Consumer Services	3.1
Chemicals	2.8
Construction	1.5
Consulting	1.8
Consumer Services	1.5
Education	2.2
Environmental Services	2.8
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	1.5
Hospitality	3
Insurance	2.3
Legal	1.5
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	3
Mechanical, Civil or Industrial Engineering	1.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Printing	1.8
Professional Services	1.5
Public Relations and Communications	1.5
Public Safety	2.5
Real Estate	1.7
Retail	1.5
Transportation	3.5

State Farm Insurance Pricing vs. Competitors

Compared to its competitors, State Farm Insurance's ROI score is rated right above Liberty Mutual Insurance, and is preceded by Allstate.

COMPANY		Pricing Score
	Berkshire Hathaway	3.7/5
	Aflac	2.7/5
	Progressive Insurance	2.5/5
	Allstate	2.3/5
	State Farm Insurance	2.2/5
	Liberty Mutual Insurance	2.2/5
	American Family Insurance	2/5
	GEICO	1.7/5
	Farmers Insurance	1.5/5
	Intact Financial	N/A

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State Farm Insurance Customer Satisfaction (CSAT)

State Farm Insurance Customer Satisfaction (CSAT) Score

31 / 100

State Farm Insurance has an overall Customer Satisfaction score of 31 rated by its users and customers.

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Very Satisfied	19%
Satisfied	12%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	14%
Very Dissatisfied	46%

Very Satisfied

19%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

46%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into State Farm Insurance Customer Satisfaction

State Farm Insurance's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Retail industry.

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Ranked State Farm Insurance Customer Satisfaction the Highest

Hospitality	75%
18-25	67%
Hispanic or Latino	59%

Ranked State Farm Insurance Customer Satisfaction the Lowest

61-65	17%
Other	16%
Retail	0%

State Farm Insurance Customer Satisfaction Score by Gender

State Farm Insurance's Customer Satisfaction score was rated 24 by both Female and Male customers on Comparably.

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24 / 100

Male

	Very Satisfied	15%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	17%
	Very Dissatisfied	53%

24 / 100

Female

	Very Satisfied	16%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	13%
	Very Dissatisfied	58%

State Farm Insurance Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

State Farm Insurance's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	12%
Satisfied	8%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	15%
Very Dissatisfied	60%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

60%

CSAT according to Hispanic or Latino

State Farm Insurance's Customer Satisfaction (CSAT) score was rated 59% according to Hispanic or Latino users and customers.

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59 / 100

Very Satisfied	44%
Satisfied	15%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	4%
Very Dissatisfied	37%

Very Satisfied

44%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

37%

CSAT according to African American/Black

State Farm Insurance's Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.

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44 / 100

Very Satisfied	27%
Satisfied	17%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	15%
Very Dissatisfied	38%

Very Satisfied

27%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

38%

CSAT according to Asian or Pacific Islander

State Farm Insurance's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	20%
Very Dissatisfied	50%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

20%

Very Dissatisfied

50%

CSAT according to Native American

State Farm Insurance's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	51%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

51%

CSAT according to Other

State Farm Insurance's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.

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16 / 100

Very Satisfied	7%
Satisfied	9%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	20%
Very Dissatisfied	57%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

57%

State Farm Insurance Customer Satisfaction Score by Age

State Farm Insurance's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

67%

26-30

64%

31-35

50%

36-40

30%

41-45

17%

46-50

22%

51-55

25%

56-60

21%

61-65

17%

66+

20%

State Farm Insurance Customer Satisfaction Score by Usage

State Farm Insurance's Customer Satisfaction score was rated the highest by customers who have used State Farm Insurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	21
1 to 2 Years	35
2 to 5 Years	34
5 to 10 Years	30
Over 10 Years	22

State Farm Insurance Customer Satisfaction Score by Industry

State Farm Insurance's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.

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{
	"title": "State Farm Insurance Customer Satisfaction Score by Industry",
	"text": "State Farm Insurance's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 32,
			"stars": 0,
			"csatScore": 32,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 32
		},
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			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 33,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 31,
			"stars": 0,
			"csatScore": 31,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 31
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 42
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "State Farm Insurance's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	21
Accounting	32
Aerospace and Aviation	33
Architecture and Planning	38
Arts and Entertainment	33
Automotive and Transportation	33
Banking and Financial Services	14
Biotech and Pharmaceuticals	20
Business and Consumer Services	60
Chemicals	33
Construction	10
Consulting	18
Consumer Services	33
Education	31
Environmental Services	67
Government and Public Policy	23
Healthcare, Hospitals and Medicine	12
Hospitality	75
Insurance	42
Legal	0
Manufacturing and Machinery	25
Marketing, Advertising and Research	50
Mechanical, Civil or Industrial Engineering	0
Military and Defense	0
Energy and Manufacturing	0
Professional Services	20
Public Relations and Communications	0
Public Safety	33
Real Estate	25
Retail	0

State Farm Insurance Customer Satisfaction vs. Competitors

Compared to its competitors, State Farm Insurance's Customer Satisfaction score is rated right above American Family Insurance, and is preceded by Liberty Mutual Insurance.

COMPANY		Customer Satisfaction (CSAT) Score
	Berkshire Hathaway	77%
	Progressive Insurance	45%
	Aflac	40%
	Allstate	32%
	Liberty Mutual Insurance	32%
	State Farm Insurance	31%
	American Family Insurance	25%
	Farmers Insurance	17%
	GEICO	7%
	Intact Financial	0%

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State Farm Insurance Customer Service

2.2/5

State Farm Insurance has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About State Farm Insurance's Customer Service

Address

1 State Farm Plaza, Bloomington, IL 61791

Website

https://jobs.statefarm.com

Phone Number

800-782-8332

State Farm Insurance's Social Links

Quick Insights into State Farm Insurance Customer Service

State Farm Insurance's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Retail industry.

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Ranked State Farm Insurance Customer Service the Highest

Hospitality	4.2
18-25	3.9
Hispanic or Latino	2.7

Ranked State Farm Insurance Customer Service the Lowest

Over 10 Years	1.7
61-65	1.6
Retail	1.5

State Farm Insurance Customer Service Score by Gender

Male customers rated State Farm Insurance's Customer Service score 0.1 stars higher than Female customers.

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Male

1.9/5

Female

1.8/5

State Farm Insurance Customer Service Score by Ethnicity

State Farm Insurance's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 2.2	Native American	2.2
Other 1.7	Other	1.7

State Farm Insurance Customer Service Score by Age

State Farm Insurance's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.4	26-30	3.4
31-35 2.7	31-35	2.7
36-40 2.3	36-40	2.3
41-45 1.9	41-45	1.9
46-50 1.8	46-50	1.8
51-55 1.7	51-55	1.7
56-60 1.6	56-60	1.6
61-65 1.6	61-65	1.6
66+ 1.7	66+	1.7

State Farm Insurance Customer Service Score by Usage

State Farm Insurance's Customer Service score was rated the highest by customers who have used State Farm Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.9
1 to 2 Years	2.3
2 to 5 Years	2.2
5 to 10 Years	2.4
Over 10 Years	1.7

State Farm Insurance Customer Service Score by Industry

State Farm Insurance's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.

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Tech	1.6
Accounting	2.3
Aerospace and Aviation	2.6
Architecture and Planning	2.7
Arts and Entertainment	2.5
Automotive and Transportation	2.2
Banking and Financial Services	1.7
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	3.2
Chemicals	2.8
Construction	1.5
Consulting	1.8
Consumer Services	1.8
Education	2.2
Environmental Services	2
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	1.5
Hospitality	4.2
Insurance	2.5
Legal	1.5
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	3
Mechanical, Civil or Industrial Engineering	1.6
Military and Defense	1.5
Energy and Manufacturing	1.5
Printing	1.8
Professional Services	1.5
Public Relations and Communications	1.6
Public Safety	2.9
Real Estate	1.7
Retail	1.5
Transportation	3.5

State Farm Insurance Customer Service vs. Competitors

Compared to its competitors, State Farm Insurance's Customer Service score is rated right above Liberty Mutual Insurance, and is preceded by American Family Insurance.

COMPANY		Customer Service Score
	Berkshire Hathaway	3.8/5
	Progressive Insurance	2.7/5
	Aflac	2.5/5
	Allstate	2.4/5
	American Family Insurance	2.3/5
	State Farm Insurance	2.2/5
	Liberty Mutual Insurance	2.1/5
	GEICO	1.8/5
	Farmers Insurance	1.5/5
	Intact Financial	N/A

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State Farm Insurance as an Employer

3.1/5

State Farm Insurance has a 3.1/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of State Farm Insurance

Michael Tipsord

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

State Farm Insurance scored a -39 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of State Farm Insurance would recommend the brand to a friend. ENPS measures how likely State Farm Insurance employees would recommend working at State Farm Insurance to a friend.

Net Promoter Score

-39

NPS Score

26%	Promoters
9%	Passive
65%	Detractors

Employee Net Promoter Score

-17

eNPS Score

34%	Promoters
15%	Passive
51%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail