Support.com Compensation Employee Reviews | Comparably
Support.com Claimed Company
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more
EMPLOYEE
PARTICIPANTS
46
TOTAL
RATINGS
649
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Support.com Compensation Employee Reviews

What is the best part about your compensation package?

Working from home is probably the best benefit I have...

401K and other benefits that helps us medically

Review from Operations Dept

HMO, Allowances and other benefits

Review from Operations Dept

Basic pay - its same almost the same amount from my previous employer but I get to save since its WFH set up

Review from Operations Dept

Working from home is probably the best benefit I have here in SDC

nothing at all to say

Review from Customer Support Dept

The Hourly rate was great

Review from Customer Support Dept

The allowance for using our own equipment

Review from Customer Support Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Employees in the Philippines doesn't have stock value option. Still waiting for the upcoming appraisal.

Review from Operations Dept

You should not tell someone they will have a set shift then change it without giving them a choice.

It's hard work for minimum wage. The company is based out of California and they have a much higher minimum wage than the state I work remotely from. I hear conflicting things from managers and higher ups.

Review from Customer Support Dept

The higher-ups stack more duties on us with no training and no additional pay.

Review from Customer Support Dept

They pay 9hr for tier1/2 support. Too under paid for what you are expected to do.

Review from Customer Support Dept

potential for raises based on annual performance reviews.

Review from Operations Dept

At least $5 - $10 more per hour.

Review from Customer Support Dept

Review Sentiment at Support.com

70
70%
30
30%

About Support.com's Compensation

C
63/100

Where This Score Ranks Support.com's Compensation

BOTTOM
40%

In the Bottom 40% of 1757 similar size companies on Comparably

BOTTOM
40%

In the Bottom 40% of 374 companies in Los Angeles

2nd

2nd place versus 5 competitors rated on Comparably

33 employees at Support.com score their wages and compensation a C on average. As a testament to this, when employees are asked “Do you believe you're paid fairly?”, 55% say Yes. The Operations department is the most satisfied with their compensation, ranking it 82/100, a full 29 pts above the Customer Support department. If you want detailed data about Support.com's wages, see the <a href="https://www.comparably.com/companies/support-com/salaries">wage breakdown by department, job titles, locations, and more.</a>

Rate Compensation the Highest

  • Ethnicity - Asian or Pacific Islander
    +22%
  • Department - Operations
    +19%
  • Ethnicity - Other
    +7%

Rate Compensation the Lowest

  • Department - Customer Support
    -10%
  • Gender - Female
    -10%
  • Ethnicity - Caucasian
    -8%

How Support.com's Compensation Score is Calculated

FILTER RATINGS BY

Results from 33 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

AnswerPercent
Yes55%
No45%
Do you believe you're paid fairly?
AnswerPercent
Yes69%
No31%
Are you satisfied with your Benefits?
AnswerPercent
Yes0%
No100%
Does your company give annual bonuses?
AnswerPercent
Every 6 months or less0%
Every year67%
Every 2 years0%
Every 3 years or more0%
Never33%
How often do you get a raise?
×
Rate your company