C-
63/100
Support.com Claimed Company
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more
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Support.com Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
When I see someone's good support and energy to do better work its make more happy...
Review from Customer Support Dept
My coworkers and my leaders have been good to me
Review from Operations Dept
The people that I am working with specially my team
Review from Operations Dept
Working from home and able to complete my deliverables without sacrificing time with family
Review from Operations Dept
My team, engagement activities, the set up of working from home.
Review from Operations Dept
My team and the people I work with
The tasks that I have are very complex and ever changing, very diversified.
successfully helping my customers with there concerns
Review from Customer Support Dept
Getting to help out customers
Review from Customer Support Dept
seeing my team win, beat goals, and provide excellent service to guests.
Review from Operations Dept
The knowledge that I am learning how to satisfy customers
Review from Customer Support Dept
The fact that I do not have to commute and getting to interact with my fellow employees
Review from Customer Support Dept
What's going wrong and how can it be improved?
Tier 1 agents constantly not able to do tasks and cold transferring aggravated customers.
There's just not enough motivation. Increasing pay and coherency in employee duties would help.
Review from Customer Support Dept
Overworked and underpaid. Upper management needs to work a day in our shoes.
Review from Customer Support Dept
Training is wasted on teaching computer basics and teaching sales.
Review from Customer Support Dept
Improvement will come upon moving on from the position to any alternative.
Review from Customer Support Dept
We are contracted to take calls for the most hated company in America. We aren't allowed to hang up on abusive customers. Seriously.
Review from Customer Support Dept
the tools we use could be working or not working each day. fix what we need to do our job and stop improving on what is working.
Review from Customer Support Dept
What do you like best about your company?
The culture and the people I work with
What would you most like to see improved at your company?
Coordination with all departments and ensure continuity
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