Support.com Employee Reviews
Out of 126 Support.com employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Support.com improve their work culture. The Operations team, with 93% positive reviews, reports the best experience at Support.com compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Listening to suggestion and needs of employees.
i think they do very well so far
Review from Customer Support Dept
Motivating workers and being consistent in the way they conduct business matters.
Review from Customer Support Dept
Being honest about job descriptions. Hired for technical support, 90 percent of the job and training was sales.
Review from Customer Support Dept
I'm only in training and so far, so good. They do a good job keeping us informed, they seem to show a commitment to having the employees ready to help their clients too.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Employees in the Philippines doesn't have stock value option. Still waiting for the upcoming appraisal.
Review from Operations Dept
You should not tell someone they will have a set shift then change it without giving them a choice.
It's hard work for minimum wage. The company is based out of California and they have a much higher minimum wage than the state I work remotely from. I hear conflicting things from managers and higher ups.
Review from Customer Support Dept
The higher-ups stack more duties on us with no training and no additional pay.
Review from Customer Support Dept
They pay 9hr for tier1/2 support. Too under paid for what you are expected to do.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Barely able to interact with each other.
i really dont know them we are a work from home company
Review from Customer Support Dept
More face to face interaction would be ideal.
Review from Customer Support Dept
More actual team meetings, rather than meetings with random people and random managers.
Review from Customer Support Dept
Take their job seriously and become tech savvy, it's technical support job!
Review from Customer Support Dept
What needs to change to make the company culture better?
Workers should be given the supportive resources promised during the training process.
Review from Customer Support Dept
To feel like our suggestions for tool improvement are actually heard instead of ignored. Tools and Wiki's need to be kept up-to-date.
Review from Customer Support Dept
What would you improve about your company's interview process?
Less time waiting would make for a better interview process.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Tier 1 agents constantly not able to do tasks and cold transferring aggravated customers.
There's just not enough motivation. Increasing pay and coherency in employee duties would help.
Review from Customer Support Dept
Overworked and underpaid. Upper management needs to work a day in our shoes.
Review from Customer Support Dept
Training is wasted on teaching computer basics and teaching sales.
Review from Customer Support Dept
Improvement will come upon moving on from the position to any alternative.
Review from Customer Support Dept
What would you most like to see improved at your company?
Coordination with all departments and ensure continuity