9
NPS
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Sykes Enterprises
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About Sykes Enterprises' Brand
SYKES is now part of Sitel Group. Among its major competitors, Sykes Enterprises is ranked in 4th place for NPS while TP is 1st, and Alorica is 2nd.Their current valuation is $2.15B
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Sykes Enterprises Ranking
- #2 / 4 of its competitors
Sykes Enterprises NPS
Sykes Enterprises's Net Promoter Score (NPS) is a 9 with 50% Promoters, 9% Passives, and 41% Detractors. Net Promoter Score tracks whether Sykes Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Sykes Enterprises Overall NPS
| 50% | Promoters |
|---|---|
| 9% | Passives |
| 41% | Detractors |
Sykes Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 8 | Mar 2022 | 8 |
Apr 2022 15 | Apr 2022 | 15 |
May 2022 16 | May 2022 | 16 |
Jun 2022 5 | Jun 2022 | 5 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 4 | Aug 2022 | 4 |
Oct 2022 10 | Oct 2022 | 10 |
Apr 2023 9 | Apr 2023 | 9 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 3 | Sep 2023 | 3 |
Apr 2024 6 | Apr 2024 | 6 |
Mar 2025 10 | Mar 2025 | 10 |
How Other Brands Compare
Sykes Enterprises is ranked second for NPS among its competitors. Concentrix and TTEC come in first and third, with Startek coming in at #4. Among those competitors, it is the third most valued company behind TTEC.
Sykes Enterprises |  Concentrix |  TTEC |  Startek | |
| Global Ranking | #- | #363 | #- | #- |
| NPS | 9 | 15 | -10 | -11 |
| Valuation Updated every 24 hours for public companies | $2.15B | $4.34B | $4.66B | $323.06M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sykes Enterprises NPS by Gender
Female customers rated Sykes Enterprises's NPS 117 points higher than Male customers.
Male
-67
Sykes Enterprises's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
50
Sykes Enterprises's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Sykes Enterprises NPS by Ethnicity
Sykes Enterprises's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Sykes Enterprises NPS by Usage
Sykes Enterprises's NPS was rated -67 points by customers who have used Sykes Enterprises's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Sykes Enterprises NPS vs. Competitors
Compared to its competitors, Sykes Enterprises's NPS is rated right above TTEC, and is preceded by Concentrix.
| COMPANY | NPS Score | |
|---|---|---|
 | TP | 33 |
 | Alorica | 25 |
| Concentrix | 15 |
| Sykes Enterprises | 9 |
| TTEC | -10 |
| Startek | -11 |
Sykes Enterprises Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Sykes Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sykes Enterprises Customer Loyalty Score by Gender
Sykes Enterprises's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Sykes Enterprises Customer Loyalty Score by Ethnicity
Sykes Enterprises's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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40
out of 100
Asian or Pacific Islander
Sykes Enterprises Customer Loyalty Score by Usage
Sykes Enterprises's Customer Loyalty score was rated 40% by customers who have used Sykes Enterprises's products/services for Less than 1 Year.
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Sykes Enterprises Customer Loyalty Score by Industry
Sykes Enterprises's Customer Loyalty score was rated 70% by Tech industry customers.
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Sykes Enterprises Customer Loyalty vs. Competitors
Compared to its competitors, Sykes Enterprises's Customer Loyalty score is rated right below Startek.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alorica | 83% |
| TP | 78% |
| Concentrix | 75% |
| TTEC | 73% |
| Startek | 70% |
| Sykes Enterprises | 67% |
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Sykes Enterprises Product Quality
3.2/5
Sykes Enterprises has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Sykes Enterprises Product Information
Sykes Enterprises’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sykes Enterprises's product the highest.
- Website
- https://www.sykes.com/
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into Sykes Enterprises Product Quality
Sykes Enterprises's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Sykes Enterprises Product Quality the Highest
Ranked Sykes Enterprises Product Quality the Lowest
Sykes Enterprises Product Quality Score by Gender
Female customers rated Sykes Enterprises's Product Quality score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
Sykes Enterprises Product Quality Score by Ethnicity
Sykes Enterprises's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Sykes Enterprises Product Quality Score by Usage
Sykes Enterprises's Product Quality score was rated 3.5 stars by customers who have used Sykes Enterprises's products/services for Less than 1 Year.
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Sykes Enterprises Product Quality Score by Industry
Sykes Enterprises's Product Quality score was rated 4.6 stars by Tech industry customers.
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Sykes Enterprises Product Quality vs. Competitors
Compared to its competitors, Sykes Enterprises's Product Quality score is rated right above TTEC, and is preceded by Concentrix.
| COMPANY | Product Quality Score | |
|---|---|---|
| TP | 4/5 |
| Alorica | 4/5 |
| Concentrix | 3.8/5 |
| Sykes Enterprises | 3.2/5 |
| TTEC | 3.2/5 |
| Startek | 2.3/5 |
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Sykes Enterprises Pricing
Sykes Enterprises ROI & Value For Money
3.4/5
Sykes Enterprises has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Sykes Enterprises Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sykes Enterprises ROI
Sykes Enterprises's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Sykes Enterprises ROI the Highest
Ranked Sykes Enterprises ROI the Lowest
Sykes Enterprises ROI Score by Gender
Female customers rated Sykes Enterprises's ROI score 0.3 stars higher than Male customers.
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Male
3/5
Female
3.3/5
Sykes Enterprises ROI Score by Ethnicity
Sykes Enterprises's ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Sykes Enterprises ROI Score by Usage
Sykes Enterprises's ROI score was rated 2.8 stars by customers who have used Sykes Enterprises's products/services for Less than 1 Year.
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Sykes Enterprises ROI Score by Industry
Sykes Enterprises's ROI score was rated 4 stars by Tech industry customers.
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Sykes Enterprises Pricing vs. Competitors
Compared to its competitors, Sykes Enterprises's ROI score is rated right above TTEC, and is preceded by Concentrix.
| COMPANY | Pricing Score | |
|---|---|---|
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| Concentrix | 3.4/5 |
| Sykes Enterprises | 3.4/5 |
| TTEC | 3/5 |
| Startek | 2.8/5 |
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Sykes Enterprises Customer Satisfaction (CSAT)
Sykes Enterprises Customer Satisfaction (CSAT) Score
52 / 100
Sykes Enterprises has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
42%
Satisfied
10%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sykes Enterprises Customer Satisfaction
Sykes Enterprises's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Sykes Enterprises Customer Satisfaction the Highest
Ranked Sykes Enterprises Customer Satisfaction the Lowest
Sykes Enterprises Customer Satisfaction Score by Gender
Female customers rated Sykes Enterprises's Customer Satisfaction score 33 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Sykes Enterprises Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Sykes Enterprises' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Sykes Enterprises' Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Sykes Enterprises Customer Satisfaction Score by Usage
Sykes Enterprises's Customer Satisfaction score was rated 34 points by customers who have used Sykes Enterprises's products/services for Less than 1 Year.
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Sykes Enterprises Customer Satisfaction vs. Competitors
Compared to its competitors, Sykes Enterprises's Customer Satisfaction score is rated right above Concentrix, and is preceded by Startek.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alorica | 80% |
| TP | 78% |
| Startek | 55% |
| Sykes Enterprises | 53% |
| Concentrix | 49% |
| TTEC | 43% |
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Sykes Enterprises Customer Service
3.5/5
Sykes Enterprises has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Sykes Enterprises's Customer Service
Address
600 Brickell Ave, Miami, FL 33131
Website
https://www.sykes.com/
Phone Number
+1 800-867-9537
Sykes Enterprises's Social Links
Quick Insights into Sykes Enterprises Customer Service
Sykes Enterprises's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Sykes Enterprises Customer Service the Highest
Ranked Sykes Enterprises Customer Service the Lowest
Sykes Enterprises Customer Service Score by Gender
Female customers rated Sykes Enterprises's Customer Service score 0.4 stars higher than Male customers.
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Male
3.1/5
Female
3.5/5
Sykes Enterprises Customer Service Score by Ethnicity
Sykes Enterprises's Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Sykes Enterprises Customer Service Score by Usage
Sykes Enterprises's Customer Service score was rated 3 stars by customers who have used Sykes Enterprises's products/services for Less than 1 Year.
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Sykes Enterprises Customer Service Score by Industry
Sykes Enterprises's Customer Service score was rated 4.1 stars by Tech industry customers.
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Sykes Enterprises Customer Service vs. Competitors
Compared to its competitors, Sykes Enterprises's Customer Service score is rated right above TTEC, and is preceded by Concentrix.
| COMPANY | Customer Service Score | |
|---|---|---|
| TP | 4/5 |
| Alorica | 4/5 |
| Concentrix | 3.7/5 |
| Sykes Enterprises | 3.5/5 |
| TTEC | 3.1/5 |
| Startek | 2.6/5 |
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Sykes Enterprises as an Employer
3.4/5
Sykes Enterprises has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Sykes Enterprises scored a 9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sykes Enterprises would recommend the brand to a friend. ENPS measures how likely Sykes Enterprises employees would recommend working at Sykes Enterprises to a friend.
Net Promoter Score
9
NPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
