symplr Employee Reviews

The training I received was really bad. One of the worst I've experienced in my career. And the resources I need to do my job to the standards I would hold myself are almost nonexistent.

Posted a month ago

mostly positive, but overly corporate with reviews and forms and surveys

I believe in the work that we are doing and the benefits it provides for our customers. I don't feel that there is enough cross collaboration between products.

Overall I have had a positive experience within symplr. There have been significate leadership changes which contributes to unease but the company and work itself, it has been positive

My overall experience has been enjoyable and fulfilling. I appreciate the team camaraderie, supportive work environment, and the opportunity to make a positive impact through my work.

There are a lot of them

I believe they are working to make this a better company.

Executive leadership team is new and still learning how they will improve company and culture as a whole

What I like best about the leadership team is their transparency and willingness to engage with employees. They take the time to hold Q&A sessions, answer questions openly, and keep everyone informed.

That they have a thoughtful, transparent plan for getting symplr back on track.

Better pay, better training for new hires (& ongoing trainings for employees), better resources for doing our work, better/quicker responses from management when we have questions or issues, better communication/connection with tech support (an actual phone # to call would be nice

Posted a month ago

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Review from Engineering Dept

UNDERSTANDING OUR PRODUCTS!!!! Bring back the culture we had like 4 years ago.

Review from Engineering Dept

They need to focus more on people issues than just hire more people

Review from HR Dept

Clear communication of needs. Compensation that matches the level of effort being placed since our global resources are not capable of doing their jobs well.

I believe I'm paid fairly, however, there is a lack of opportunities to grow in my position.

Company gives employees fair benefits

The best part about my compensation package is the benefits. They provide valuable support and help give me peace of mind for myself and my family.

The best part is permissive PTO

symplrU pays some expenses if HD plan is selected

A pay rate more commensurate with my experience & contributions

Posted a month ago

Higher compensation to be competitive with national averages

Our team has more work than we know what to do with which does not offer a work-life balance and causes stress trying to figure out how to get it done. Used to get a bonus, but that was taken away from me. Raises have been very small, Calm was taken away from us. Company keeps asking us for more.

Review from Sales Dept

Responsibilities are added to compensate other people leave the company, but with no associated increase in pay.

I am bottom of the organization and no one beside my manager knows how many extra hours I put in, how vested I am, how hard I work. My manager is a keep your head down and keep quiet type of person. I deserve more compensation , or at least bonuses , but no one will ever know, or frankly cares.

Some people are very nice.

Posted a month ago

we support each other, genuinely care about each other, and enjoy getting to know each other

We are cohesive and support each other.

Very intelligent engaged individuals. They want to see customers succeed along with the entire company.

Our team's communication, support for one another, and willingness to help other teams are some of the best things about working together.

They should focus less on office politics and more on work

Review from HR Dept

Knowing how to do their job, and being fun to be around. A lot of them are scared. They've seen RIF after RIF after RIF. And this creates an environment of scarcity where talent doesn't want to stay. I've declined other responsibilities or potential moves because that team has been heavily targeted

We continue to hire off shore resources who do not understand the America Culture or Healthcare processes and practices. We continue to hired the cheapest resources and then are surprised when we get poor quality in return.

Not everyone seems to have the same level of personal accountability and pride in their work.

When my coworkers are kind, they are great. When something sets them off, it feels a bit hostile at times. Especially recently.

I don't know. I have no answer. There's really been NO team building or anything like that since I came onboard

Posted a month ago

permissive time off, never having to worry about calculating remaining PTO when emergencies arise

Culture and environment need improvement.

Upbeat attitude and open conversations are had.

The most positive part of the company culture is the teamwork, open communication, and supportive environment. It fosters both individual and professional growth by encouraging collaboration, learning, and continuous development.

Teams have been cut back to the extreme via RIFs and reorgs. At first leaders were ok with less w/ less, but now expectation is back to more w/ less (so draining!). Many upper level leaders have left, leaving those still here wondering why. AI isn't going to fix this; need to build talent back up.

Hired Americans to work with American clients who are able to use critical thinking skills and accountability.

Rights need to be restored to the worker and the offshoring of work needs to stop. There is no justification for ELT course of action other than to value profits over humans and strip workers of their value.

Completely gut the ELT and replace them with people who aren't trained on making decisions that ruin the product and experience.

Increased cross training would help with the down time and help to spread the load a little more.

Open line of communication with the talent management team

Review from Product Dept

I felt like they got to the bottom of who I am and my experience so I was not intimidated when I started the job.

Review from Sales Dept

Able to interview with potential co-worker to get a complete understandjng of what the job is

Review from IT Dept

I was interviewed several years ago before the acquisition to symplr.

Review from Customer Success Dept

It's been a while, but I did really enjoy having a culture fit interview.

Review from Marketing Dept

Having work to keep busy - but it can very quickly become overwhelming. There seems A LOT of turn over here

Posted a month ago

my colleagues make me most happy at work

Providing the best possible customer experience.

interacting with team, learning how to improve our customer experience

What makes me most happy at work is the camaraderie within our team and the support we provide one another. I also find it rewarding to know that my work makes a positive impact in the healthcare field and helps ensure quality patient care.

Too much work not enough time to get it all done. Some teams do not respond to help us complete our work while other teams set unrealistic expectations causing undo stress and long work hours.

Review from Sales Dept

Many longtime employees cut in RIFs/reorgs had deep knowledge of products, procedures, and tools--those still here were scrambling and disillusioned. Employees need to feel more loyalty from upper level leadership; i.e., we're not just pawns to throw away when the bottom line needs to look better.

Nearly everyone I talk to at some point will talk about how it's overwhelming, they are overworked, or that they fear they are on a sinking ship. It is hard to ignore the general feeling when it keeps coming up.

Review from HR Dept

When I come in I'm overwhelmed with 10+ messages from our global resources who are stuck and won't continue until they have clarity on a project. A culture of RFs is never good for morale or keeping great employees.

I am training and assisting new app support and my satisfaction comes from the resolving of customer issues.

I love the team I work with

Review from HR Dept

I enjoy working with others who have as high standards and work ethic as I do. Everyone has been very welcoming and helpful from day one.

Increased monetary compensation in comparison to similar demographics

Review from HR Dept