symplr Employee Reviews
Out of 6247 symplr employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping symplr improve their work culture.
Briefly describe your overall experience at your company
Overall positive experience here and believe we are headed in the right direction.
Review from Marketing Dept
Review from IT Dept
What do you like best about the leadership team?
They at least will answer every question asked of them.
Review from Marketing Dept
They all participated in the company Town Hall.
Review from IT Dept
Used to be their transparency but it doesn't feel like that exists any longer
The organizational meetings and answering our questions.
I like our leadership's transparency and communication
What does the leadership team need to get better at?
Communication, allowing SMEs to provide input on projects they are working on, designing training programs to allow new employees to be better prepared for their role, be more transparent about the metrics utilized in employee reviews.
Better EQ. Listen to your reportee.
Review from Engineering Dept
There is no base salary for the various roles, and the uniform merit distribution, regardless of designation, leads to disparities and limited opportunities for financial growth.
Review from Engineering Dept
Give us the tools to do our jobs. Also let the employees have some say in their career path
Need to build a better culture. When your manager tells the team that you are salaried and you need to work more than 40 hours a week it does not make you feel appreciated
What is the best part about your compensation package?
Salary is competitive to market standards.
Review from Marketing Dept
Compensation packages seems to align with companies of this same size.
Review from IT Dept
Our 401K match is good for a company the size of symplr.
I am happy with my health insurance
The benefits package and all of the health engagement benefits.
Why do you feel undervalued and what would make you feel better about your compensation?
I could leave and work for customer as app System Admin, not fixing issues, and making 10k more.
My salary is slightly under the national average for my position.
The general tone here makes it seem like we are all replaceable resources, and not truly valued as people. We were once told that high performers would receive higher pay increases only to have that change right before the review cycle began. The new metrics made previous "rockstars" just average.
Some more Perks missing and not added
Because of the current market inflation and at least shift allowance with salary feels good.
What are some of the best things about your team?
The team supports one another generally, but there could be better cross-functional alignment and collaboration.
Review from Marketing Dept
Great people to work with and willing to teach others.
Review from IT Dept
Our team truly works as a team - we help each other out and win/loss we do it together
Even though we are remote it seems like we work in same office. We aren't a bunch of individuals working around the globe but team that seems to be working in an office next to each other.
we all love accounts receivable collection work
What do your coworkers need to improve and how could you work together better?
When my coworkers are kind, they are great. When something sets them off, it feels a bit hostile at times. Especially recently.
Since we have begun global outsourcing, every time someone has left Symplr we do not hire a new person, we simply re-allocate the work to overseas. These folks are not doing the same quality of work that my co-workers would have done.
Group meetings routinely get sidetracked by extended personal stories or 1:1 discussions between a coworker and our manager. This makes it difficult to stay on track and cover work topics in a reasonable time. It would be helpful if discussions stayed more focused. Happy to chat at other times.
Ask when you are unsure of something. Don't wait to be told, be proactive, take ownership.
Some individuals and teams are very difficult to work with and I dread having to interact with them. Others are a delight...I'm sure that is the norm at any company you work for. But there are departments that seem to have a reputation for being difficult to work with-management should fix that.
Review from Sales Dept
What is most positive about the culture and environment at your company?
We celebrate our team wins - big and small and genuinely care for each other.
Review from Marketing Dept
2024 and 2025 are very different from each other. 2024 was much more of a positive culture - has change dramatically in 2025
We work as a team
I love how symplr treats employees like adults, such as a remote environment and space with support to perform our duties.
The cross-functional collaboration and contributions.
What needs to change to make the company culture better?
Rights need to be restored to the worker and the offshoring of work needs to stop. There is no justification for ELT course of action other than to value profits over humans and strip workers of their value.
Completely gut the ELT and replace them with people who aren't trained on making decisions that ruin the product and experience.
Increased cross training would help with the down time and help to spread the load a little more.
Fire BJ. Return power making decisions to people who actually know and use our products and can actually contribute. Stop offshoring all the talent. Fire BJ.
Review from Engineering Dept
Getting people who check others' work to agree & making sure all 'rules' are documented + followed. Reduce differences in SOP & leadership approaches across similar teams. Have actual career growth paths; currently nowhere to move unless my manager leaves. Few leaders want to mentor me for new roles
What did you like most about the interview process?
Open line of communication with the talent management team
Review from Product Dept
I felt like they got to the bottom of who I am and my experience so I was not intimidated when I started the job.
Review from Sales Dept
Able to interview with potential co-worker to get a complete understandjng of what the job is
Review from IT Dept
I was interviewed several years ago before the acquisition to symplr.
Review from Customer Success Dept
It's been a while, but I did really enjoy having a culture fit interview.
Review from Marketing Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of symplr yet.
Be the first to contribute a review.
What makes you most happy at work?
That my work ties to larger goals, and that I can see the outcomes fairly soon.
Review from Marketing Dept
The analysis of an issue and fixing it or finding a solution. My greatest reward is how I feel after solving an issue.
I am very happy when my collection efforts pay out
I enjoy the work and I enjoy my coworkers, as well as the company culture, including all the fun things they do to team build. (Regarding a prior question, I am not customer-facing and many people aren't, so this survey needs to have an option for N/A.)
I like the challenge and experiences of each day and the ability to learn and grow in my professional career and leadership responsibilities.
What's going wrong and how can it be improved?
Not enough resources to do our jobs well...too much focus on a "platform" and not enough on sustaining and growing the products our customers have today. Our customers are seeing it more and more.
Poor communication between departments, too many administrative tasks, processes seem to change weekly, talent under-utilization, lack of training, frequent layoffs, off-shoring of jobs, too much focus on money instead of actually helping customers, products don't seem to be getting better
If employees are consistently going beyond working hours and sacrificing their work-life balance, it is only fair that they receive appropriate recognition, timely promotions, and competitive pay in return.
Review from Engineering Dept
There seems to be little in the area of career advancement and the company defining a career path for many positions. If an associate does an exceptional job in their area they are more likely to be kept in that role than looked at for advancement.
Review from Engineering Dept
Overworked, stressed, asked to do more with less, constant changes and pivoting that wastes time and causes confusion, no proper talk tracks, documentation to provide customer whereas our competitors have this content. Constantly reactive vs proactive to maintain business-some teammates not helping.
Review from Sales Dept
What do you like best about your company?
I love the team I work with
Review from HR Dept
I enjoy working with others who have as high standards and work ethic as I do. Everyone has been very welcoming and helpful from day one.
What would you most like to see improved at your company?
Increased monetary compensation in comparison to similar demographics
Review from HR Dept