symplr Employee Reviews
Out of 6520 symplr employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping symplr improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at symplr compared to all other departments at the company.
What does the leadership team need to get better at?
Better pay, better training for new hires (& ongoing trainings for employees), better resources for doing our work, better/quicker responses from management when we have questions or issues, better communication/connection with tech support (an actual phone # to call would be nice
Posted a month ago
. . . . .
Review from Engineering Dept
UNDERSTANDING OUR PRODUCTS!!!! Bring back the culture we had like 4 years ago.
Review from Engineering Dept
They need to focus more on people issues than just hire more people
Review from HR Dept
Clear communication of needs. Compensation that matches the level of effort being placed since our global resources are not capable of doing their jobs well.
Why do you feel undervalued and what would make you feel better about your compensation?
A pay rate more commensurate with my experience & contributions
Posted a month ago
Higher compensation to be competitive with national averages
Our team has more work than we know what to do with which does not offer a work-life balance and causes stress trying to figure out how to get it done. Used to get a bonus, but that was taken away from me. Raises have been very small, Calm was taken away from us. Company keeps asking us for more.
Review from Sales Dept
Responsibilities are added to compensate other people leave the company, but with no associated increase in pay.
I am bottom of the organization and no one beside my manager knows how many extra hours I put in, how vested I am, how hard I work. My manager is a keep your head down and keep quiet type of person. I deserve more compensation , or at least bonuses , but no one will ever know, or frankly cares.
What do your coworkers need to improve and how could you work together better?
They should focus less on office politics and more on work
Review from HR Dept
Knowing how to do their job, and being fun to be around. A lot of them are scared. They've seen RIF after RIF after RIF. And this creates an environment of scarcity where talent doesn't want to stay. I've declined other responsibilities or potential moves because that team has been heavily targeted
We continue to hire off shore resources who do not understand the America Culture or Healthcare processes and practices. We continue to hired the cheapest resources and then are surprised when we get poor quality in return.
Not everyone seems to have the same level of personal accountability and pride in their work.
When my coworkers are kind, they are great. When something sets them off, it feels a bit hostile at times. Especially recently.
What needs to change to make the company culture better?
Teams have been cut back to the extreme via RIFs and reorgs. At first leaders were ok with less w/ less, but now expectation is back to more w/ less (so draining!). Many upper level leaders have left, leaving those still here wondering why. AI isn't going to fix this; need to build talent back up.
Hired Americans to work with American clients who are able to use critical thinking skills and accountability.
Rights need to be restored to the worker and the offshoring of work needs to stop. There is no justification for ELT course of action other than to value profits over humans and strip workers of their value.
Completely gut the ELT and replace them with people who aren't trained on making decisions that ruin the product and experience.
Increased cross training would help with the down time and help to spread the load a little more.
What would you improve about your company's interview process?
There aren't any Interviews reviews of symplr yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Too much work not enough time to get it all done. Some teams do not respond to help us complete our work while other teams set unrealistic expectations causing undo stress and long work hours.
Review from Sales Dept
Many longtime employees cut in RIFs/reorgs had deep knowledge of products, procedures, and tools--those still here were scrambling and disillusioned. Employees need to feel more loyalty from upper level leadership; i.e., we're not just pawns to throw away when the bottom line needs to look better.
Nearly everyone I talk to at some point will talk about how it's overwhelming, they are overworked, or that they fear they are on a sinking ship. It is hard to ignore the general feeling when it keeps coming up.
Review from HR Dept
When I come in I'm overwhelmed with 10+ messages from our global resources who are stuck and won't continue until they have clarity on a project. A culture of RFs is never good for morale or keeping great employees.
I am training and assisting new app support and my satisfaction comes from the resolving of customer issues.
What would you most like to see improved at your company?
Increased monetary compensation in comparison to similar demographics
Review from HR Dept