symplr Employee Reviews
Out of 6247 symplr employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping symplr improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at symplr compared to all other departments at the company.
What does the leadership team need to get better at?
Communication, allowing SMEs to provide input on projects they are working on, designing training programs to allow new employees to be better prepared for their role, be more transparent about the metrics utilized in employee reviews.
Better EQ. Listen to your reportee.
Review from Engineering Dept
There is no base salary for the various roles, and the uniform merit distribution, regardless of designation, leads to disparities and limited opportunities for financial growth.
Review from Engineering Dept
Give us the tools to do our jobs. Also let the employees have some say in their career path
Need to build a better culture. When your manager tells the team that you are salaried and you need to work more than 40 hours a week it does not make you feel appreciated
Why do you feel undervalued and what would make you feel better about your compensation?
I could leave and work for customer as app System Admin, not fixing issues, and making 10k more.
My salary is slightly under the national average for my position.
The general tone here makes it seem like we are all replaceable resources, and not truly valued as people. We were once told that high performers would receive higher pay increases only to have that change right before the review cycle began. The new metrics made previous "rockstars" just average.
Some more Perks missing and not added
Because of the current market inflation and at least shift allowance with salary feels good.
What do your coworkers need to improve and how could you work together better?
When my coworkers are kind, they are great. When something sets them off, it feels a bit hostile at times. Especially recently.
Since we have begun global outsourcing, every time someone has left Symplr we do not hire a new person, we simply re-allocate the work to overseas. These folks are not doing the same quality of work that my co-workers would have done.
Group meetings routinely get sidetracked by extended personal stories or 1:1 discussions between a coworker and our manager. This makes it difficult to stay on track and cover work topics in a reasonable time. It would be helpful if discussions stayed more focused. Happy to chat at other times.
Ask when you are unsure of something. Don't wait to be told, be proactive, take ownership.
Some individuals and teams are very difficult to work with and I dread having to interact with them. Others are a delight...I'm sure that is the norm at any company you work for. But there are departments that seem to have a reputation for being difficult to work with-management should fix that.
Review from Sales Dept
What needs to change to make the company culture better?
Rights need to be restored to the worker and the offshoring of work needs to stop. There is no justification for ELT course of action other than to value profits over humans and strip workers of their value.
Completely gut the ELT and replace them with people who aren't trained on making decisions that ruin the product and experience.
Increased cross training would help with the down time and help to spread the load a little more.
Fire BJ. Return power making decisions to people who actually know and use our products and can actually contribute. Stop offshoring all the talent. Fire BJ.
Review from Engineering Dept
Getting people who check others' work to agree & making sure all 'rules' are documented + followed. Reduce differences in SOP & leadership approaches across similar teams. Have actual career growth paths; currently nowhere to move unless my manager leaves. Few leaders want to mentor me for new roles
What would you improve about your company's interview process?
There aren't any Interviews reviews of symplr yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Not enough resources to do our jobs well...too much focus on a "platform" and not enough on sustaining and growing the products our customers have today. Our customers are seeing it more and more.
Poor communication between departments, too many administrative tasks, processes seem to change weekly, talent under-utilization, lack of training, frequent layoffs, off-shoring of jobs, too much focus on money instead of actually helping customers, products don't seem to be getting better
If employees are consistently going beyond working hours and sacrificing their work-life balance, it is only fair that they receive appropriate recognition, timely promotions, and competitive pay in return.
Review from Engineering Dept
There seems to be little in the area of career advancement and the company defining a career path for many positions. If an associate does an exceptional job in their area they are more likely to be kept in that role than looked at for advancement.
Review from Engineering Dept
Overworked, stressed, asked to do more with less, constant changes and pivoting that wastes time and causes confusion, no proper talk tracks, documentation to provide customer whereas our competitors have this content. Constantly reactive vs proactive to maintain business-some teammates not helping.
Review from Sales Dept
What would you most like to see improved at your company?
Increased monetary compensation in comparison to similar demographics
Review from HR Dept