symplr Employee Reviews

Overall, I enjoy my team and what I do which keeps me coming in everyday. However, there is a lot of stress and long hours that take its toll. It is hard to take off when you have mountains of work to get through or fear your job can be eliminated at any moment.

Review from Sales Dept · Posted 14 hours ago

It's a good company with good people and a renewed, focused strategy. Our potential is sometimes hampered by limited ownership investment and long-range planning, which can compound itself over time because customers with less-than-stellar experiences can have long memories.

Posted 15 hours ago

The most positive feedback I can offer is the strong commitment my department leadership and manager demonstrate in supporting their team.

Posted 2 days ago

This is a forward thinking company, embracing AI in a meaningful and responsible way that is focused on improving outcomes for our healthcare customers, which ultimately means a better access to quality care for people.

Posted 2 days ago

I stay here because I believe in our product and care about the customers we serve. I wish Leadership understood our product and wish Leadership understood the value of US-based employees they have RIFfed in lieu of "cheaper" offshoring. Skilled RIFfed had NECESSARY relationships with our customers

Review from Engineering Dept · Posted 2 days ago

That they have a thoughtful, transparent plan for getting symplr back on track.

Posted 15 hours ago

I think they really are trying.

Posted a day ago

Appreciate the transparency that's given

Posted 2 days ago

Clear focus, direction and guidance. Reasonable transparency, commitment to values and ability to make decisions necessary for the success of the company and its customers.

Posted 2 days ago

advising us of updates, keeping us posted

Posted 2 days ago

They hear what we are saying, but they are not listening. They continue to offer high level responses to our questions and provide non-committal responses. Employees want to see action and leadership getting their hands dirty; that's not happening. Execs leaving is a troubling sign for individuals.

Review from Sales Dept · Posted 14 hours ago

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Review from Engineering Dept · Posted 2 days ago

UNDERSTANDING OUR PRODUCTS!!!! Bring back the culture we had like 4 years ago.

Review from Engineering Dept · Posted 2 days ago

They need to focus more on people issues than just hire more people

Review from HR Dept · Posted 2 days ago

Clear communication of needs. Compensation that matches the level of effort being placed since our global resources are not capable of doing their jobs well.

Posted 3 days ago

symplrU pays some expenses if HD plan is selected

Posted 2 days ago

Benefits and Perks are wonderful.

Posted 2 days ago

I use my Vacation. I treat it like I did when we were on an accrual-based system, therefore I am still getting the PTO I earned.

Review from Engineering Dept · Posted 2 days ago

We have good healthcare and dental benefits, as well as additional perks focusing on health and wellness.

Review from IT Dept · Posted 2 days ago

Best part our compensation includes allowance.

Posted 2 days ago

Our team has more work than we know what to do with which does not offer a work-life balance and causes stress trying to figure out how to get it done. Used to get a bonus, but that was taken away from me. Raises have been very small, Calm was taken away from us. Company keeps asking us for more.

Review from Sales Dept · Posted 14 hours ago

Responsibilities are added to compensate other people leave the company, but with no associated increase in pay.

Posted 15 hours ago

I am bottom of the organization and no one beside my manager knows how many extra hours I put in, how vested I am, how hard I work. My manager is a keep your head down and keep quiet type of person. I deserve more compensation , or at least bonuses , but no one will ever know, or frankly cares.

Posted a day ago

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Review from Engineering Dept · Posted 2 days ago

The amount of work and knowledge needed to properly take care of my customers deserve alot more money.

Posted 2 days ago

Supportive, funny, kind, accommodating, hardworking. My direct team and manager are not the problem. They are wonderful and keep me wanting to working hard each day. I have dwindling faith in the leadership of the company overall as messaging, strategies and direction keep changing-its concerning.

Review from Sales Dept · Posted 14 hours ago

All are easy to work with, good people

Posted 15 hours ago

My direct team has my saying work ethic, we stay focused , work very hard, and are determined to deliver the best.

Posted a day ago

We all step up and get what needs done together.

Posted a day ago

cooperative, team building, open to new ideas

Posted 2 days ago

They should focus less on office politics and more on work

Review from HR Dept · Posted 2 days ago

Knowing how to do their job, and being fun to be around. A lot of them are scared. They've seen RIF after RIF after RIF. And this creates an environment of scarcity where talent doesn't want to stay. I've declined other responsibilities or potential moves because that team has been heavily targeted

Posted 3 days ago

We continue to hire off shore resources who do not understand the America Culture or Healthcare processes and practices. We continue to hired the cheapest resources and then are surprised when we get poor quality in return.

Posted 3 days ago

Not everyone seems to have the same level of personal accountability and pride in their work.

Posted 3 days ago

When my coworkers are kind, they are great. When something sets them off, it feels a bit hostile at times. Especially recently.

My team is fantastic and I enjoy working with them.

Review from Sales Dept · Posted 14 hours ago

We generally don't hire or retain toxic jerks. Good people

Posted 15 hours ago

symplr has a diverse and inclusive culture.

Posted a day ago

Working from home rather than in an office

Posted 2 days ago

Always busy, lots of good work to do and growth opportunities.

Posted 2 days ago

Teams have been cut back to the extreme via RIFs and reorgs. At first leaders were ok with less w/ less, but now expectation is back to more w/ less (so draining!). Many upper level leaders have left, leaving those still here wondering why. AI isn't going to fix this; need to build talent back up.

Posted 2 days ago

Hired Americans to work with American clients who are able to use critical thinking skills and accountability.

Posted 3 days ago

Rights need to be restored to the worker and the offshoring of work needs to stop. There is no justification for ELT course of action other than to value profits over humans and strip workers of their value.

Completely gut the ELT and replace them with people who aren't trained on making decisions that ruin the product and experience.

Increased cross training would help with the down time and help to spread the load a little more.

Open line of communication with the talent management team

Review from Product Dept

I felt like they got to the bottom of who I am and my experience so I was not intimidated when I started the job.

Review from Sales Dept

Able to interview with potential co-worker to get a complete understandjng of what the job is

Review from IT Dept

I was interviewed several years ago before the acquisition to symplr.

Review from Customer Success Dept

It's been a while, but I did really enjoy having a culture fit interview.

Review from Marketing Dept

Clear priorities, management eliminating distracting work, and recognition for high-quality or impactful work

Posted 15 hours ago

I like what I do and I like my team.

Posted a day ago

manager support if issues arise

Posted 2 days ago

The feeling that what I do really matters and is making the world a better place, especially in healthcare which has been struggling for so many years.

Posted 2 days ago

Accomplishing what I set out to do, cleaning up new accounts and forming great client relationships

Posted 2 days ago

Too much work not enough time to get it all done. Some teams do not respond to help us complete our work while other teams set unrealistic expectations causing undo stress and long work hours.

Review from Sales Dept · Posted 14 hours ago

Many longtime employees cut in RIFs/reorgs had deep knowledge of products, procedures, and tools--those still here were scrambling and disillusioned. Employees need to feel more loyalty from upper level leadership; i.e., we're not just pawns to throw away when the bottom line needs to look better.

Posted 2 days ago

Nearly everyone I talk to at some point will talk about how it's overwhelming, they are overworked, or that they fear they are on a sinking ship. It is hard to ignore the general feeling when it keeps coming up.

Review from HR Dept · Posted 2 days ago

When I come in I'm overwhelmed with 10+ messages from our global resources who are stuck and won't continue until they have clarity on a project. A culture of RFs is never good for morale or keeping great employees.

Posted 3 days ago

I am training and assisting new app support and my satisfaction comes from the resolving of customer issues.

Posted 3 days ago

I love the team I work with

Review from HR Dept

I enjoy working with others who have as high standards and work ethic as I do. Everyone has been very welcoming and helpful from day one.

Increased monetary compensation in comparison to similar demographics

Review from HR Dept