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High stress. Brow beaten from customers needing repair or maintenance work. Management ignores suggestions.
What needs to change to make the company culture better?
Stop taking everything away that boosts moral
What does the leadership team need to get better at?
Management does not value the employees
What's going wrong and how can it be improved?
Leadership is disconnected from those in the trenches. They only care about metrics and not caring to looking at those metrics are unrealistic.
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