The UPS Store Company Culture
The UPS Store Culture
This score is derived from employee ratings & reviews2.7/5
The UPS Store's Overall Culture is rated D
Top Rated Culture Dimensions
Environment
B-Gender
C+Professional Development
C+Office Culture
CManager
C-The UPS Store CEO
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Tim Davis
54 /100
See More
Diversity at The UPS Store
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Diverse employees at The UPS Store have rated Manager, Environment, and Retention as the highest categories they have scored
Women at The UPS Store
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at The UPS Store have rated Team, Environment, and Outlook as the highest categories they have scored
The UPS Store eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Recommend to a Friend?
-31
The UPS Store employees are -31% more likely to recommend The UPS Store as a great place to work
| 29% | Promoters |
|---|---|
| 11% | Passives |
| 60% | Detractors |
Working at The UPS Store
Working at The UPS Store is rated below average by 277 employees, across various culture dimensions. The UPS Store employees rate Environment highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting The UPS Store’s culture in the Bottom 20% compared to similar sized companies on Comparably. See below in detail how working at The UPS Store was rated by employees.
Overall Company Culture at The UPS Store
D
Overall Company Culture at The UPS Store is rated D
Last updated months ago
Bottom
20%
The UPS Store ranks in the Bottom 20% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
The UPS Store Employee Reviews
Out of 228 The UPS Store employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping The UPS Store improve their work culture.
| Positive Reviews | 65% |
|---|---|
| Constructive Feedback | 35% |
Positive Reviews From The UPS Store Employees
- What are some of the best things about your team?We enjoy working together and are willing to help each other.
- What is the best part about your compensation package?Compensation is equal to the work
- What do you like best about the leadership team?They are too busy to get to know their frontline employees
Constructive Feedback From The UPS Store Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I've been #1 in stamp sales for 5 months in a row and haven't gotten anything in return
- What does the leadership team need to get better at?Working and helping customers more
- What do your coworkers need to improve and how could you work together better?Being positive and patient with the customers
The UPS Store Company Information
The UPS Store Company Overview
Official Pinterest page for The UPS Store.
The UPS Store Mission, Vision & Values
The UPS Store Mission Statement
Providing convenient and value-added business services to the small-office/home-office (SOHO) market, corporate “road warriors,” and consumers.
The UPS Store Values
- World-Class Customer Experience
- Dedication
- Community Focus
| Headquarter | Hampton Bays, NY United States of America |
|---|---|
| Website | www.theupsstore.com |
| Founding Date | 2003 |
| Tel | 305-866-5500 |
| Company Status | Private |
The UPS Store Competitors
The UPS Store competitors include FedEx, Brambles, and UPS. The UPS Store ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how The UPS Store compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
The UPS Store Employees
277 employees at The UPS Store have reviewed The UPS Store across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 277 The UPS Store employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at The UPS Store are mostly dissatisfied with their total compensation at The UPS Store, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at The UPS Store are not very pleased with their team. 277 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at The UPS Store are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at The UPS Store believe the environment at The UPS Store is positive. Most Participants believe the pace of work at The UPS Store is comfortably fast. About 73% of the employees at The UPS Store work 8 hours or less, while 9% of them have an extremely long day - longer than twelve hours.
Overall, the employees at The UPS Store are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining The UPS Store - Employee Onboarding
The prevailing opinion from employees about joining The UPS Store is that the company was unprepared on their first day. The UPS Store employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
The UPS Store KPIs and OKRs
At this moment no The UPS Store employees have provided insight into whether or not they clearly understand The UPS Store's KPIs and OKRs.
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The UPS Store CEO & Leadership
The UPS Store CEO - Tim Davis
54 /100
Tim’s approval rate is lower compared to CEOs at similar sized companies, putting Tim in the Bottom 15% of all CEOs of similar-sized companies on Comparably. Tim Davis’s employees rank The UPS Store in the Top 40% for Environment, in the Top 50% for Professional Development, and in the Bottom 40% for Office Culture. Davis is generally unpopular with The UPS Store employees, but ranks especially low with employees identified with Other ethnicities, and by employees in the Customer Support department and employees with 3 to 6 Years experience. However, employees with Entry Level experience have a slightly more favorable view of the CEO. When compared to The UPS Store’s competitors, Tim Davis ranks below UPS CEO Carol B. Tomé.
The UPS Store Leadership
The The UPS Store Executive Team is rated a “D+” and led by CEO Tim Davis, Director of Operations & GM James Coburn, and Senior Vice President of Finance, Controller Mahasty Seradj
Tim Davis CEO / President
Tim Davis serves as the CEO / President of The UPS Store.
James Coburn Director of Operations & GM
James Coburn serves as the Director of Operations & GM of The UPS Store.
Mahasty Seradj Senior Vice President of Finance, Controller
Mahasty Seradj serves as the Senior Vice President of Finance, Controller of The UPS Store.
C Hillquist Senior Vice President Operations
C Hillquist serves as the Senior Vice President Operations of The UPS Store.
Michelle Slyke Sr. Vice President of Marketing & Sales
Michelle Slyke serves as the Sr. Vice President of Marketing & Sales of The UPS Store.
Judy Milner Vice President of Franchise Operations
Judy Milner serves as the Vice President of Franchise Operations of The UPS Store.
Terry Obrien VP Field Operations
Terry Obrien serves as the VP Field Operations of The UPS Store.
Dan Montavon CFO
Dan Montavon serves as the CFO of The UPS Store.
Christopher Adkins Vice President Franchise Development
Christopher Adkins serves as the Vice President Franchise Development of The UPS Store. Christopher started at The UPS... read more
The UPS Store Salaries
How much does The UPS Store pay?
How much do people at The UPS Store get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at The UPS Store is $119,098, or $57 per hour, while the estimated median salary is $119,522, or $57 per hour.
At The UPS Store, the highest paid job is a Director of Sales at $275,657 annually and the lowest is a CS Rep at $47,472 annually. Average The UPS Store salaries by department include: HR at $111,654, Sales at $145,483, Operations at $95,371, and IT at $97,118. Half of The UPS Store salaries are above $119,522.
118 employees at The UPS Store rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 355 ratings) while 117 employees at The UPS Store rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 120 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $91k | $91k | 17th Percentile |
33rd Percentile $119k | $119k | 33rd Percentile |
50th Percentile $167k | $167k | 50th Percentile |
67th Percentile $223k | $223k | 67th Percentile |
83rd Percentile $276k | $276k | 83rd Percentile |
100th Percentile $282k | $282k | 100th Percentile |
$119,098*
Average Compensation
$119,522*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
The UPS Store Salaries by Department
Diversity & Inclusion at The UPS Store
Diverse employees at The UPS Store score the company 55/100 across various culture categories, placing The UPS Store in the Bottom 20% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at The UPS Store across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
The UPS Store Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
The UPS Store PTO
The UPS Store's PTO and Vacation policy typically gives 10-15 days off a year with 0% of employees expected to be work free while out of office. The UPS Store's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
The UPS Store Careers
The UPS Store Jobs
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Overview of Candidates Interested in The UPS Store on Comparably
Candidates By Department
Design | 47% | |
|---|---|---|
Sales | 18% | |
All Industries | 12% | |
Customer Support | 12% | |
Admin | 6% | |
Other | 6% |
Candidates By Location
New York City | 18% | |
|---|---|---|
Akron | 12% | |
Hagerstown | 6% | |
Dallas | 6% | |
Los Angeles | 6% | |
Other | 53% |
Frequently Asked Questions regarding The UPS Store
Who is the CEO of The UPS Store?
The UPS Store CEO is Tim Davis, their score by employees is 54
What is The UPS Store eNPS?
The eNPS for The UPS Store is -31
What is the salary for Sales Manager in The UPS Store?
Sales Manager average salary in the US is 135k
What are the salaries in the Finance in The UPS Store?
The average salaries for Finance in The UPS Store is 85k
Who are The UPS Store competitors?
The UPS Store main competitors are FedEx, Brambles, UPS
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