Therapy Brands Employee Reviews
Out of 1441 Therapy Brands employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping Therapy Brands improve their work culture. The HR team, with 99% positive reviews, reports the best experience at Therapy Brands compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Product Dept
Review from Operations Dept
Jump before you are on the chopping block after giving years of dedicated service.
Review from Customer Support Dept
What do you like best about the leadership team?
They set clear goals and have realistic expectations.
Review from Marketing Dept
The leadership team utilizes open communication and understanding. They have patience during the training process and provide clear expectations where you don't have to second guess yourself.
Review from Customer Success Dept
I don't know enough about them to comment on this.
Review from Sales Dept
Very friendly and down-to-earth. They also have a clear mission for our company and are living out the values to get there.
I'm still new but they seem passionate about what they do and about recognizing people for a job well done.
Review from Customer Success Dept
What does the leadership team need to get better at?
This leadership team needs to go. Too much damage has been done.
Review from Product Dept
Executives are not on the same page and led to many conflicting interests across the teams.
Review from Sales Dept
Many rush decisions are made and forcing onto employees with unnecessary and high stress.
Review from Operations Dept
This is not the same company when I joined. The current executive team is reckless with their decision making and there have been a number of misfires that led to many employees leaving with frustration.
Review from Customer Support Dept
I don't know. We need a complete make over. Things have been going wild and bad, and it is a whole different level this year so far.
Review from Design Dept
What is the best part about your compensation package?
Unlimited PTO is still here, but that's about it.
Review from Sales Dept
401K plan is good, and the rest is okay.
Review from Finance Dept
401K is about it really
Review from Operations Dept
Probably the PTO plan for now
Review from Sales Dept
Unlimited PTO is about it.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Poor pay and more and more layoffs are happening. We don't know if we will come back the next Monday with the same coworkers.
Review from Product Dept
Unlimited PTO was removed and there is barely an opportunity to take a PTO day without getting interrupted with "URGENT" notices.
Review from Sales Dept
Pay is unfortunately terrible and our commissions have changed over and over with leadership changes.
Review from Operations Dept
Our compensation is not competitive with the level of expectations.
Review from Customer Support Dept
We are very under paid across the board unless you are a new hire.
Review from Design Dept
What are some of the best things about your team?
Many caring employees who go the extra miles.
Review from Sales Dept
Majority of the people still care about our customers very much.
Review from Sales Dept
Our caring team is the best
Review from Customer Support Dept
Our team is very helpful and we make it fun.
Review from Finance Dept
The remaining team is hanging it there.
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
Lots of poor communications all around and teams are not on the same page. Executives are not clear with expectations and are only focusing on what's benefiting their own areas before the company is sold. Chaos are everywhere.
Review from Product Dept
People are out watching for their backs only to save their butts.
Review from Sales Dept
Poor and inconsistent communications. There are many misfires among cross functioning teams.
Review from Operations Dept
This used to be a great place to work remotely. A selected and biased group of people are being asked to return to office. Lots of inconsistencies with knowledge sharing and miscommunication.
Review from Customer Support Dept
Newly hired employees don't seem to integrate well with the existing team, and turnover is really high across the board. New employees don't seem to have a good grasp of what we do (and yet they are getting paid much better) and end up leaving. Many employees are burnt out and left too.
Review from Design Dept
What is most positive about the culture and environment at your company?
People still care about the company. Angry customers are increasing because of the product issues. We are just getting beat up every day.
Review from Sales Dept
The work environment has been very stressful. Revenue has declined and there isn't a true plan on how to innovate the platforms.
Review from Sales Dept
We care for each other and our customers.
Review from Customer Support Dept
People care about what we do, and we really want to do a good job.
Review from Finance Dept
There are some good team and company meetings that bring everyone together.
Review from Finance Dept
What needs to change to make the company culture better?
This is not the same company from a year ago. Many good employees have left and leadership is not backfilling their roles. We are all working much harder to survive.
Review from Product Dept
Poor communications across the board.
Review from Sales Dept
Clear, cohesive, achievable initiatives from the leadership team.
Review from Operations Dept
Morale is at an all time low. Managers are trying to do something but leadership keeps on changing and adding responsibilities due to customer demands from product issues.
Review from Customer Support Dept
We need a complete makeover starting from the top.
Review from Design Dept
What did you like most about the interview process?
Very transparent and well staged
Review from Operations Dept
The Talent Team at TBH is caring, efficient and professional.
4 days from application to offer
Review from HR Dept
It was a rather quick process and the recruiter kept me informed along the way.
Review from HR Dept
Best communication through the entire process. While there were a couple interviews before an offer, the whole process was done within a week. Most efficient experience I have had. Really felt like Therapy Brands was excited to bring aboard!
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Therapy Brands yet.
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What makes you most happy at work?
Seeing my plans come to life with my team.
Review from Marketing Dept
When I first learned about this company and what they do, I immediately felt a connection due to personal experience/history. I'm most happy to be apart of a big picture that is making a difference within mental health community.
Review from Customer Success Dept
the work from home environment
Review from Sales Dept
I love the great people I work with.
Resolving customer concerns and removing barriers
Review from Customer Success Dept
What's going wrong and how can it be improved?
This executive team needs to go. Run fast and don't look bad.
Review from Product Dept
Better communications, better products, and pay us appropriately.
Review from Sales Dept
Customers have lost faith in our promises and products.
Review from Operations Dept
Customer complaints are at an all time high.
Review from Customer Support Dept
Our products are a mess, and there isn't a clear roadmap on how we are going to fix everything.
Review from Design Dept
What do you like best about your company?
There aren't any Outlook reviews of Therapy Brands yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Therapy Brands yet.
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