28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TIBCO Software Inc.
Marketing or Exec? Claim Your Free Account
About TIBCO Software Inc. Brand
TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real-time and at scale. Among its major competitors, TIBCO Software Inc. is ranked in 4th place for NPS while Red Hat is 1st, and SAP is 2nd.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
TIBCO Software Inc. CMO
TIBCO Software Inc. Ranking
- #3 / 4 of its competitors
TIBCO Software Inc. NPS
TIBCO Software Inc.'s Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether TIBCO Software Inc.'s customers would recommend using the product based on a scale of -100 to 100.
TIBCO Software Inc. Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
TIBCO Software Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
Nov 2020 35 | Nov 2020 | 35 |
Feb 2021 33 | Feb 2021 | 33 |
Mar 2021 28 | Mar 2021 | 28 |
Jun 2021 25 | Jun 2021 | 25 |
Aug 2021 27 | Aug 2021 | 27 |
Nov 2021 30 | Nov 2021 | 30 |
Jan 2022 28 | Jan 2022 | 28 |
Jun 2022 27 | Jun 2022 | 27 |
Nov 2023 29 | Nov 2023 | 29 |
How Other Brands Compare
TIBCO Software Inc. is ranked third for NPS among its competitors. Red Hat and SAP come in first and second, with Oracle coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TIBCO Software Inc. NPS by Gender
TIBCO Software Inc.'s NPS was rated 50 by Male customers on Comparably.
Male
50
TIBCO Software Inc.'s NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
TIBCO Software Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TIBCO Software Inc. NPS by Usage
TIBCO Software Inc.'s NPS was rated the highest by customers who have used TIBCO Software Inc.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
TIBCO Software Inc. NPS vs. Competitors
Compared to its competitors, TIBCO Software Inc.'s NPS is rated right above Oracle, and is preceded by MuleSoft.
| COMPANY | NPS Score | |
|---|---|---|
 | Red Hat | 38 |
 | SAP | 32 |
 | MuleSoft | 31 |
| TIBCO Software Inc. | 28 |
 | Oracle | 11 |
 | OpenText | 8 |
 | Software AG | 6 |
TIBCO Software Inc. Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of TIBCO Software Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TIBCO Software Inc. Customer Loyalty Score by Gender
TIBCO Software Inc.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TIBCO Software Inc..
Male
100%
Yes
Female
N/A
Yes
TIBCO Software Inc. Customer Loyalty Score by Usage
TIBCO Software Inc.'s Customer Loyalty score was rated 100% by customers who have used TIBCO Software Inc.'s products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TIBCO Software Inc. Customer Loyalty vs. Competitors
Compared to its competitors, TIBCO Software Inc.'s Customer Loyalty score is rated right above SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TIBCO Software Inc. | 87% |
| SAP | 81% |
| Software AG | 79% |
| Red Hat | 78% |
| MuleSoft | 78% |
| OpenText | 74% |
| Oracle | 72% |
Unlock TIBCO Software Inc. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TIBCO Software Inc. Customer Loyalty vs. Competitors data and gain insights into your customers today.
TIBCO Software Inc. Product Quality
4.2/5
TIBCO Software Inc. has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TIBCO Software Inc. overall Product Quality score rated by its users and customers.
TIBCO Software Inc. Product Information
TIBCO Software Inc. serves markets in the United States, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. TIBCO Software Inc. supports Web and Android devices and offers products for small, medium, and large sized businesses.
TIBCO Software Inc.’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TIBCO Software Inc.'s product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated TIBCO Software Inc. the lowest at 3.8.
- Website
- http://www.tibco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Quick Insights into TIBCO Software Inc. Product Quality
TIBCO Software Inc.'s Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
Sign Up to unlock insights into how customers have ranked TIBCO Software Inc. Product Quality.
Ranked TIBCO Software Inc. Product Quality the Highest
Ranked TIBCO Software Inc. Product Quality the Lowest
TIBCO Software Inc. Product Quality Score by Gender
TIBCO Software Inc.'s Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TIBCO Software Inc..
Male
4.1/5
Female
N/A
TIBCO Software Inc. Product Quality Score by Usage
TIBCO Software Inc.'s Product Quality score was rated the highest by customers who have used TIBCO Software Inc.'s products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TIBCO Software Inc. Product Quality Score by Industry
TIBCO Software Inc.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TIBCO Software Inc. Product Quality vs. Competitors
Compared to its competitors, TIBCO Software Inc.'s Product Quality score is rated right above SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| TIBCO Software Inc. | 4.2/5 |
| SAP | 4.1/5 |
| Red Hat | 4/5 |
| MuleSoft | 4/5 |
| Software AG | 3.8/5 |
| Oracle | 3.7/5 |
| OpenText | 3.3/5 |
Unlock TIBCO Software Inc. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TIBCO Software Inc. Product Quality vs. Competitors data and gain insights into your customers today.
TIBCO Software Inc. Pricing
TIBCO Software Inc. ROI & Value For Money
3.8/5
TIBCO Software Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TIBCO Software Inc. overall ROI score rated by its users and customers.
TIBCO Software Inc. Pricing Plans
TIBCO Software Inc. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Tech industry think that they had the lowest ROI from TIBCO Software Inc..
Who Uses TIBCO Software Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into TIBCO Software Inc. ROI
TIBCO Software Inc.'s ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked TIBCO Software Inc. ROI score.
Ranked TIBCO Software Inc. ROI the Highest
Ranked TIBCO Software Inc. ROI the Lowest
TIBCO Software Inc. ROI Score by Gender
TIBCO Software Inc.'s ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TIBCO Software Inc..
Male
3.7/5
Female
N/A
TIBCO Software Inc. ROI Score by Usage
TIBCO Software Inc.'s ROI score was rated 3.3 stars by customers who have used TIBCO Software Inc.'s products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TIBCO Software Inc. ROI Score by Industry
TIBCO Software Inc.'s ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TIBCO Software Inc. Pricing vs. Competitors
Compared to its competitors, TIBCO Software Inc.'s ROI score is rated right above Software AG, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| Red Hat | 4/5 |
| MuleSoft | 4/5 |
| SAP | 3.9/5 |
| TIBCO Software Inc. | 3.8/5 |
| Software AG | 3.7/5 |
| Oracle | 3.7/5 |
| OpenText | 3.5/5 |
Unlock TIBCO Software Inc. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TIBCO Software Inc. ROI vs. Competitors data and gain insights into your customers today.
TIBCO Software Inc. Customer Satisfaction (CSAT)
TIBCO Software Inc. Customer Satisfaction (CSAT) Score
84 / 100
TIBCO Software Inc. has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TIBCO Software Inc. Customer Satisfaction
TIBCO Software Inc.'s Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked TIBCO Software Inc. Customer Satisfaction.
Ranked TIBCO Software Inc. Customer Satisfaction the Highest
TIBCO Software Inc. Customer Satisfaction Score by Gender
TIBCO Software Inc.'s Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TIBCO Software Inc..
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TIBCO Software Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, TIBCO Software Inc.'s Customer Satisfaction score is rated right above SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TIBCO Software Inc. | 84% |
| SAP | 81% |
| MuleSoft | 77% |
| Red Hat | 76% |
| Oracle | 67% |
| Software AG | 67% |
| OpenText | 60% |
Unlock TIBCO Software Inc. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TIBCO Software Inc. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
TIBCO Software Inc. Customer Service
3.4/5
TIBCO Software Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TIBCO Software Inc. overall Customer Service score rated by its users and customers.
About TIBCO Software Inc.'s Customer Service
Address
3307 Hillview Avenue, Palo Alto, CA 94304
Website
http://www.tibco.com/
Phone Number
650-846-1000
TIBCO Software Inc.'s Social Links
Quick Insights into TIBCO Software Inc. Customer Service
TIBCO Software Inc.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked TIBCO Software Inc. Customer Service score.
Ranked TIBCO Software Inc. Customer Service the Highest
TIBCO Software Inc. Customer Service Score by Gender
TIBCO Software Inc.'s Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TIBCO Software Inc..
Male
4/5
Female
N/A
TIBCO Software Inc. Customer Service Score by Usage
TIBCO Software Inc.'s Customer Service score was rated 3.6 stars by customers who have used TIBCO Software Inc.'s products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TIBCO Software Inc. Customer Service vs. Competitors
Compared to its competitors, TIBCO Software Inc.'s Customer Service score is rated right below OpenText.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Hat | 4/5 |
| SAP | 4/5 |
| MuleSoft | 3.8/5 |
| Software AG | 3.7/5 |
| Oracle | 3.6/5 |
| OpenText | 3.6/5 |
| TIBCO Software Inc. | 3.4/5 |
Unlock TIBCO Software Inc. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TIBCO Software Inc. Customer Service vs. Competitors data and gain insights into your customers today.
TIBCO Software Inc. as an Employer
4.5/5
TIBCO Software Inc. has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TIBCO Software Inc. scored a 28 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of TIBCO Software Inc. would recommend the brand to a friend. ENPS measures how likely TIBCO Software Inc. employees would recommend working at TIBCO Software Inc. to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 63% | Promoters |
|---|---|
| 29% | Passive |
| 8% | Detractors |
