Transamerica – It's customer service. It used to be the best. But since the pandemic, they rely on third party customer service agents, their people are poorly trained, and they do not read the communications that we send. They talk about great customer service but they do not provide great customer service.

Transamerica is one of the world's leading financial services companies, providing insurance, investments and more to 27 million customers. read more

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It's customer service. It used to be the best. But since the pandemic, they rely on third party customer service agents, their people are poorly trained, and they do not read the communications that we send. They talk about great customer service but they do not provide great customer service.

What do you like best about the leadership team?

They are very easy to approach.
Leadership review from Operations Dept

Briefly describe your overall experience at your company

I have had a good experience. I have received a raise and bonus each year I have been there.
Review from Operations Dept

Why do you feel undervalued and what would make you feel better about your compensation?

The bonus structure pits peer against peer for higher percentages of a pool for annual bonus
Compensation review from Operations Dept

What is the best part about your compensation package?

Compensation is reviewed annually with our performance reviews
Compensation review from Operations Dept

What is most positive about the culture and environment at your company?

Great team atmosphere, or there is the ability to work from home.
Environment review from Customer Support Dept

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