Transcom Claimed Company

Transcom is a global customer experience specialist providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. read more

EMPLOYEE PARTICIPANTS: 169

TOTAL RATINGS: 1347

CEO: Brian Johnson

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Transcom Retention Score

Transcom is in the Top 25% of similar sized companies in its ability to retain quality employees. 70% of employees at Transcom are excited to go to work each day. Overall, 100% of Transcom's employees feel the company is doing what it should to retain them. Quality employees are difficult to find which makes retaining them all the more important.

Last updated months ago.

Where This Score Ranks Transcom's Retention

TOP
25%
In the Top 25% of 1341 Similar Sized Companies on Comparably
6th
6th place versus 5 competitors rated on Comparably

Jun

Aug

Nov

Dec

Jan

B74 / 100

May

Who Ranks Transcom's Retention the Highest?

Experience - 3 to 6 Years 98/100

Ethnicity - African American/Black 93/100

Ethnicity - Asian or Pacific Islander 89/100

Who Ranks Transcom's Retention the Lowest?

Department - Customer Support 62/100

Experience - Entry Level 62/100

Ethnicity - Caucasian 68/100

Transcom Retention At a Glance

Transcom's Retention score is rated a "B" by 167 employees. The category helps understand Transcom's focus and commitment to retaining employees in their organization.

Over the past three months, Transcom's Retention score has remained steady at 74/100. Transcom ranks in 6th place versus 5 competitors which include TP, Concentrix, TaskUs, Foundever, and Alorica. The Operations department is likely to stay at the company the longest, while the Customer Support department is likely to have the highest turnaround.

Transcom's Retention score is in the Top 25% of 1341 similar sized companies (10,000+ Employees) on Comparably.

Transcom's Retention Trendline

Transcom74
Similar Size on Comparably

How Transcom's Retention Score is Calculated

Answer	Percent
Yes	63%
No	37%

Do you believe you're paid fairly?

Answer	Percent
Yes	78%
No	22%

Do you look forward to interacting with your coworkers?

out of 100

How would you rate the quality of your coworkers?

Answer	Percent
Yes	70%
No	30%

Are you typically excited about going to work each day?

Answer	Percent
Every week	80%
Once a month	0%
Once a quarter	0%
Once a year	0%
Never	20%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	100%
No	0%

Do you approve of the job your executive team is doing at your company?

Answer	Percent
Yes	100%
No	0%

Do Your Company Leaders Do What They Should to Retain You as an Employee?

Answer	Percent
Very Secure	33%
Secure Enough	0%
Neutral	0%
Insecure	0%
Very Insecure	67%

How secure do you feel your job is at your company?

Answer	Percent
Yes	100%
No	0%

Do you have a close friend at work?

Answer	Percent
Yes	33%
No	67%

Would you leave your current job for a 20% raise at a different company?

Answer	Percent
Multiple times a week	0%
Once a week	100%
Once a month	0%
Once a quarter	0%
Never	0%

How often do you socialize with team members outside of work?

Answer	Percent
Yes	50%
No	50%

Do you feel burnt out at work?

Answer	Percent
Yes	67%
No	33%

Are you challenged at work?

Answer	Percent
Yes	0%
No	100%

Would you turn down a job offer today, for slightly more money?

Answer	Percent
Yes	33%
No	67%

Are you proud to be a part of your company?

Transcom's Retention Rank Against Similar Sized Companies on Comparably

TOP

25%

Transcom ranks in the Top 25% of other companies on Comparably with 10,000+ Employees for Retention Score.

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