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Transcom Company Culture
Transcom Culture
This score is derived from employee ratings & reviews4.1/5
Transcom's Overall Culture is rated B
Top Rated Culture Dimensions
Professional Development
A+Diversity
AEnvironment
AManager
A-Executive Team
B+Transcom CEO
Top 25%Top 25% of Similar Size Companies
Brian Johnson
74 /100
See More
Diversity at Transcom
Top 10%Top 10% of Similar Size Companies
A
Diverse employees at Transcom have rated Team, Executive Team, and Retention as the highest categories they have scored
Women at Transcom
Bottom 45%Bottom 45% of Similar Size Companies
C
Women at Transcom have rated Team, Retention, and Executive Team as the highest categories they have scored
Transcom eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 30%Top 30% of Similar Size Companies
Recommend to a Friend?
15
Transcom employees are 15% more likely to recommend Transcom as a great place to work
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
Working at Transcom
Working at Transcom is rated highly by 168 employees, across various culture dimensions. Transcom employees are most satisfied about Professional Development, Environment, and Manager categories, putting Transcom’s culture in the Top 25% compared to similar sized companies on Comparably. See below in detail how working at Transcom was rated by employees.
Overall Company Culture at Transcom
B
Overall Company Culture at Transcom is rated B
Last updated 21 days ago
Top
25%
Transcom ranks in the Top 25% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Transcom Employee Reviews
Out of 150 Transcom employee reviews, 87% were positive. The remaining 13% were constructive reviews with the goal of helping Transcom improve their work culture.
| Positive Reviews | 87% |
|---|---|
| Constructive Feedback | 13% |
Positive Reviews From Transcom Employees
- What did you like most about the interview process?honesty and openness, this was all
- What makes you most happy at work?my colleagues and acomplishments as well as salary
- What are some of the best things about your team?cooperation, team work, team players
Constructive Feedback From Transcom Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Its hard to get compensation
- Why do you feel undervalued and what would make you feel better about your compensation?Company car and higher base salary
- What do your coworkers need to improve and how could you work together better?Coworkers are just average peopek who struggle to get by
Transcom Company Information
Transcom Company Overview
Transcom is a global customer experience specialist providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents.
Transcom was founded in 1995 and its current CEO is Brian Johnson. Since its inception 31 years ago, Transcom has grown to 30000 employees.
Transcom Mission, Vision & Values
Transcom Mission Statement
We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of disruptive e-commerce players, category redefining fintechs, technology legends, and more.
Transcom Vision Statement
Our values are fundamental to who we are. They define the principles that guide us day to day, and encompass the strength of our people and our culture. They’re what unite us, transforming us from a company to a community. What’s most important - we live by them every day.
Transcom Values
- We're here to support.
- We keep our promises.
- We come as we are.
- We're team players.
- We're lifelong learners.
Sustainability and Corporate Social Responsibility at Transcom
At Transcom, we are passionate about creating a positive, lasting change for the planet, its people, and the communities where we operate. Our strategy is informed by our analysis of megatrends and their impact on Transcom, risks, materiality assessment, ongoing engagement with stakeholders, global sustainability frameworks such as the UN Global Compact’s 10 principles, United Nations’ Sustainable Development Goals and alignment with our core business.
The positive impact we have on your clients’ business shouldn’t be at the expense of anything else. We’re busy reducing and mitigating our negative environmental impact through how we think, act and procure.
You’ll find Transcom all over the world. And wherever you do, you’ll find us unlocking the power of local communities, by actively contributing to equality, opportunities and sustainability.
| Headquarter | Rålambsvägen 15, 112 59 Stockholm Sweden |
|---|---|
| Website | www.transcom.com |
| Founding Date | 1995 |
| Company Status | Public |
| Jobs | www.transcom.com/careers/ |
| Social Sites |
Transcom Competitors
Transcom competitors include TP, TaskUs, Concentrix, and Foundever. Transcom ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Transcom compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Transcom is a global organization, we are relentlessly committed to our clients and our team members. Our team is full of diverse people who are innovative and brilliant in their careers. We make sure to keep our promises to ensure our people are satisfied. We have absolute support for our team members, providing amazing benefits and a great work environment. Join us, and we'll open doors of endless possibilities for your career.
Want to have a little sneak peek at the amazing facilities we have onsite? Here's a video for you! Take a look at our onsite gym, childcare, gaming area, and many more. Transcom always provides the best for our people! Join us and take advantage of the facilities we have to offer.
Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. Here we care, and root for each other. You’re included, just as you are, from day one. Get to know us!
Transcom Employees
Transcom has 30000 employees. 168 employees at Transcom have reviewed Transcom across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 21 days ago.
Overall, the 168 Transcom employees give their leadership a grade of B+, or Top 20% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Transcom are not very pleased with their total compensation at Transcom, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Transcom are pleased with their team. 168 Participants grade the quality of their coworkers a B. The majority believe the meetings at Transcom are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Transcom believe the environment at Transcom is positive. Most Participants believe the pace of work at Transcom is comfortably fast. About 70% of the employees at Transcom work 8 hours or less.
Overall, the employees at Transcom are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Transcom - Employee Onboarding
The prevailing opinion from employees about joining Transcom is that the company was somewhat prepared on their first day. Transcom employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Transcom KPIs and OKRs
At Transcom 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Transcom's KPIs and OKRs is essential for its success. Out of 3 Transcom employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Transcom CEO & Leadership
Transcom CEO - Brian Johnson
74 /100
Transcom’s CEO Brian Johnson started in this role in 2024. Brian’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably. Transcom’s CEO is highly regarded especially by Asian or Pacific Islander employees, Male employees, and employees in the Operations department. However, employees in the Customer Support department, Female employees, and Caucasian employees have a less favorable view of the CEO and believe there is room for improvement. Under Johnson’s leadership, Transcom employee respondents are most happy about their Professional Development and the company’s Environment. Perks And Benefits and Gender are two areas, according to respondents, where Transcom could stand to see real improvement.
Transcom Leadership
The Transcom Executive Team is rated a “B+” and led by CEO Brian Johnson, Chief Operating Officer (COO) and CEO AAPAC Travis Coates, and Chief Financial Officer (CFO Snejana Koleva
Brian Johnson CEO / President
Brian Johnson has over 30 years’ experience in the CX services industry and Business Process Outsourcing. He spent 17... read more
Travis Coates Chief Operating Officer (COO) and CEO AAPAC
Travis Coates joined Transcom in September 2022 as Chief Operating Officer, and was promoted to also be CEO AAPAC in... read more
Snejana Koleva Chief Financial Officer (CFO
Snejana Koleva joined Transcom as CFO in August, 2020. Prior to joining Transcom, Snejana was the Finance Director for... read more
Emma Crowe Chief People Officer (CPO)
Emma Crowe joined Transcom in March, 2023 as Chief People Officer. Before joining Transcom, Emma was the Executive... read more
Sandra Kujundžic Draškovic Chief Information Officer (CIO)
Sandra Kujundži? Draškovi? joined Transcom in May 2021 as VP of Global BI & Insights. In April, 2022, she took on the... read more
Robert Kresing CEO, EMEA
Robert joined Transcom in April 2019 as General Manager for the Central Cluster, and was promoted to CEO EMEA in... read more
Oliver Cook Chief Commercial Officer
Oliver joined Transcom in 2018 as the Head of Sales for the Central Cluster, and was promoted to Chief Sales Officer in... read more
Transcom Salaries
How much does Transcom pay?
How much do people at Transcom get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Transcom is $129,434, or $62 per hour, while the estimated median salary is $130,562, or $62 per hour.
At Transcom, the highest paid job is a Director of Sales at $227,728 annually and the lowest is a CS Rep at $47,146 annually. Average Transcom salaries by department include: Marketing at $107,912, IT at $111,036, Communications at $230,474, and Customer Support at $68,938. Half of Transcom salaries are above $130,562.
68 employees at Transcom rank their Compensation in the Top 50% of similar sized companies (based on 211 ratings) while 67 employees at Transcom rank their Perks And Benefits in the Bottom 30% of similar sized companies (based on 69 ratings).
Last updated a month ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $74k | $74k | 1st Percentile |
17th Percentile $102k | $102k | 17th Percentile |
33rd Percentile $123k | $123k | 33rd Percentile |
50th Percentile $183k | $183k | 50th Percentile |
67th Percentile $241k | $241k | 67th Percentile |
83rd Percentile $271k | $271k | 83rd Percentile |
100th Percentile $302k | $302k | 100th Percentile |
$129,434*
Average Compensation
$130,562*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Transcom Salaries by City
Transcom Salaries by Department
Diversity & Inclusion at Transcom
Diverse employees at Transcom score the company 78/100 across various culture categories, placing Transcom in the Top 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Transcom across various culture dimensions.
Diversity is at the heart of who we are, and inclusion is how we make sure everyone is treated fairly and with respect. We foster it, nurture it, and revel in the environment that results. We have an open mind and are always willing to learn. Striving to do things smarter and better. We’re diverse by nature, inclusive by choice. We provide equal opportunities and we never tolerate discrimination. Our inclusive culture helps broaden our perspectives, and drive innovation.
Ranked Culture the Highest
Ranked Culture the Lowest
Transcom Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Transcom PTO
Transcom's PTO and Vacation policy typically gives 0-10 days off a year. Transcom's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Transcom Careers
Transcom Jobs
No Recent Jobs found for Transcom on Comparably
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H1B Visa
In 2019, Transcom applied for 1 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Transcom has a total of 30000 employees
1
Total Applied
H1B Applications Outcome
- 100% Granted (1 out of 1)
- 0% Denied ( out of 1)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Transcom Know You Want To Work There
Overview of Candidates Interested in Transcom on Comparably
Candidates By Department
Design | 50% | |
|---|---|---|
All Industries | 50% |
Candidates By Location
Atlanta | 50% | |
|---|---|---|
Shawnee Mission | 50% |
Frequently Asked Questions regarding Transcom
What is Transcom address?
Transcom location is at Rålambsvägen 15, 112 59
Who is the CEO of Transcom?
Transcom CEO is Brian Johnson, their score by employees is 74
What is Transcom eNPS?
The eNPS for Transcom is 15
What is Transcom revenue?
Transcom revenue is $188M
What is the salary for Director of HR in Transcom?
Director of HR average salary in the US is 183k
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