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Upserve Company Culture
Upserve Culture
This score is derived from employee ratings & reviews2.8/5
Upserve's Overall Culture is rated D+
Top Rated Culture Dimensions
Retention
C-Team
C-eNPS
C-Executive Team
C-Meetings
C-Upserve CEO
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Sheryl Hoskins
58 /100
See More
Diversity at Upserve
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Upserve
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterUpserve eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-17
Upserve employees are -17% more likely to recommend Upserve as a great place to work
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Working at Upserve
Working at Upserve is rated below average by 9 employees, across various culture dimensions. Upserve employees rate Retention highest among all categories, and think that Perks And Benefits and Environment have the most room for improvement, putting Upserve’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Boston. See below in detail how working at Upserve was rated by employees.
Overall Company Culture at Upserve
D+
Overall Company Culture at Upserve is rated D+
Last updated months ago
Bottom
25%
Upserve ranks in the Bottom 25% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterUpserve Employee Reviews
Out of 12 Upserve employee reviews, 100% were constructive reviews with the goal of helping Upserve improve their work culture.
| Positive Reviews | 0% |
|---|---|
| Constructive Feedback | 100% |
Constructive Feedback From Upserve Employees
- What would you improve about your company's interview process?That's something for HR to figure out
- What's going wrong and how can it be improved?That's something for management to figure out
- What needs to change to make the company culture better?That's something for management to figure out
Upserve Company Information
Upserve Company Overview
"Upserve offers a smart management system for restaurant owners to track key facets of their business including sales, covers and more in real time."
Upserve was founded in 2009 and its current CEO is Sheryl Hoskins. Since its inception 17 years ago, Upserve has grown to 200 employees.
Upserve Mission, Vision & Values
Upserve Mission Statement
Helping restaurateurs elevate the guest experience.
Upserve Values
- One Team
- Curiosity
- Impact
- Empathy
- Openness
- Grit
| Headquarter | 10 Dorrance St Providence, RI 02903 United States of America |
|---|---|
| Website | upserve.com |
| Founding Date | 2009 |
| Company Status | Private |
| Jobs | upserve.com/careers |
Upserve Competitors
Upserve competitors include Heartland, Intuit, Block, and Global Payments. Upserve ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Upserve compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Upserve Employees
Upserve has 200 employees. 9 employees at Upserve have reviewed Upserve across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 9 Upserve employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Upserve are mostly dissatisfied with their total compensation at Upserve, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Upserve are generally satisfied with their team. 9 Participants grade the quality of their coworkers a C-. The majority believe the meetings at Upserve are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Upserve believe the environment at Upserve is positive. Most Participants believe the pace of work at Upserve is extremely fast. About 49% of the employees at Upserve work 8 hours or less, while 17% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Upserve are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Upserve - Employee Onboarding
The prevailing opinion from employees about joining Upserve is that the company was prepared on their first day. Upserve employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Upserve KPIs and OKRs
At this moment no Upserve employees have provided insight into whether or not they clearly understand Upserve's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Upserve CEO & Leadership
Upserve CEO - Sheryl Hoskins
58 /100
Upserve’s CEO Sheryl Hoskins started in this role in 2018. Sheryl’s approval rate is lower compared to CEOs at similar sized companies, putting Sheryl in the Bottom 15% of all CEOs of similar-sized companies on Comparably, and in the Bottom 15% compared to CEOs of all other companies in Boston. Sheryl Hoskins’s employees rank Upserve in the Bottom 35% for Retention, in the Bottom 35% for Team, and in the Bottom 30% for Executive Team. When compared to Upserve’s competitors, Sheryl Hoskins ranks below Global Payments CEO Jeffrey Sloan.
Upserve Leadership
The Upserve Executive Team is rated a “C-” and led by CEO Sheryl Hoskins, Chief Financial Officer Anne Huemme, and Chief Marketing Officer Andrea Kayal
Sheryl Hoskins CEO / President
Sheryl Hoskins serves as the CEO / President of Upserve.
Anne Huemme Chief Financial Officer
Anne Huemme serves as the Chief Financial Officer of Upserve.
Andrea Kayal Chief Marketing Officer
Andrea Kayal serves as the Chief Marketing Officer of Upserve.
Bright Fulton VP Engineering
Bright Fulton serves as the VP Engineering of Upserve.
Dave Hoffman Executive Vice President, Product
Dave Hoffman serves as the Executive Vice President, Product of Upserve. Dave currently resides in the Providence, Rhode... read more
Christina Arellano Senior Vice President | Head of Operations
Christina Arellano serves as the Senior Vice President | Head of Operations of Upserve.
Aman Devgan Chief Marketing Officer
Aman Devgan serves as the Chief Marketing Officer of Upserve.
Jesse Parker Vice President Sales
Jesse Parker serves as the Vice President Sales of Upserve.
David Tabachnick Chief Financial Officer
David Tabachnick serves as the Chief Financial Officer of Upserve.
Upserve Salaries
How much does Upserve pay?
How much do people at Upserve get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Upserve is $100,865, or $48 per hour, while the estimated median salary is $125,550, or $60 per hour.
At Upserve, the highest paid job is a Director of Engineering at $167,712 annually and the lowest is an Admin Assistant at $46,018 annually. Average Upserve salaries by department include: Product at $116,831, Design at $89,225, Business Development at $97,661, and Operations at $74,302. Half of Upserve salaries are above $125,550.
7 employees at Upserve rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 25 ratings) while 7 employees at Upserve rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 7 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $64k | $64k | 1st Percentile |
20th Percentile $99k | $99k | 20th Percentile |
40th Percentile $124k | $124k | 40th Percentile |
60th Percentile $180k | $180k | 60th Percentile |
80th Percentile $239k | $239k | 80th Percentile |
100th Percentile $319k | $319k | 100th Percentile |
$100,865*
Average Compensation
$125,550*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Upserve Salaries by Department
Diversity & Inclusion at Upserve
The Diversity score provides insights into how diverse employees feel and rate their work experience at Upserve across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Upserve PTO
Upserve PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Upserve Careers
Upserve Jobs
No Recent Jobs found for Upserve on Comparably
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H1B Visa
In 2019, Upserve applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Upserve has a total of 200 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Upserve Know You Want To Work There
Overview of Candidates Interested in Upserve on Comparably
Candidates By Department
Sales | 33% | |
|---|---|---|
Product | 22% | |
Engineering | 22% | |
Marketing | 11% | |
HR | 11% |
Candidates By Location
Boston | 22% | |
|---|---|---|
Mountain View | 11% | |
Denver | 11% | |
Lafayette | 11% | |
South Portland | 11% | |
Other | 33% |
Frequently Asked Questions regarding Upserve
What is Upserve address?
Upserve location is at 10 Dorrance St
Who is the CEO of Upserve?
Upserve CEO is Sheryl Hoskins, their score by employees is 58
What is Upserve eNPS?
The eNPS for Upserve is -17
What is the salary for Executive Assistant in Upserve?
Executive Assistant average salary in the US is 81k
What are the salaries in the IT in Upserve?
The average salaries for IT in Upserve is 88k
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