USCIS Employee Reviews

As government agencies this rates among the worst. Most of the work is monotonous and highly redundant. Supervisors can be bullies and so can co-workers. But there is a high turnover rate, so if you want a foot into the FED, it might help. Advice: don't plan to stay more than 12-14 months.

The work environment is oppressive. Most of the work is highly redundant, and the atmosphere is remarkably like that of a factory. Management is devious and corrupt at all levels. Training is greatly lacking. Take this job only as a means of transferring OUT of the agency. Don't stay around!

There are great days and bad days but overall, my experience has taught me a lot about what we do and how we can better assist each other as well as those who applied for services provided by the agency. I love seeing people get approved for their green card/attending naturalization ceremonies.

I enjoy work, and I am compelled to do the best job I can.

Flexible and forward thinking. Uses technology to affect change.

The complaining to each other and not to the management team to help resolve many issues and way the team can actually work together.

Knowledge of the work and they stick up for the agency.

They need to think realistically about what they're asking their employees to do. Many of their ideas are impractical and difficult to implement. Being narcissistic, management will not admit its own faults. Ideas originate in top tiers and trickle downward. Employee insight is rarely accepted

Develop a sense of humility. Don't assume that just because you're in management you have all the answers. No one can.

Health insurance. TSP. These things are not as good as they once were. And, no, you don't retire with a full pension. You end up with about 11% of your salary--a pittance. Pre-1983 pensions were better.

Great benefits. Government pension while earning $160k/year.

Pension, TSP and other benefits.

I would say the TSP is the best since the agency matches 3% and adds an additional 1% every pay period. I know that I am working and saving for my retirement, the first time I've ever been able to do this as an employee.

Federal benefits package are hard to beat, especially when you reach the 15 years of service mark.

When we can be productive and work with each other, things run more smoothly as far as the team's responsibilities are required. I like that I can learn from both the more experienced and newer co-workers when completing tasks.

People chip in to pool their talents toward a common goal.

The education level of people needs to be improved. Gossip is rampant and is highly destructive to morale. Work on both. Be more willing to help co-workers if you have experience and knowledge. This will improve the atmosphere.

Co-workers at USCIS gossip---viciously and endlessly. At times it seems that the gossip, however false, is more important than someone's actual performance.

The heritage of USCIS is worth noting. It was formerly the INS. It was a better place to work under its old name. Management was more involved and less condescending to employees. In a sense it had a glorious past.

The culture is dynamic and challenging. A mistake is not usually seen as a failure.

There is a lot of office politics and back stabbing in the agency since I began a few years ago. People will complain to your supervisor rather than at least reaching out to you regarding whatever is troubling them. We could also benefit greatly if things were done right the first time.

It was a panel interview. Questions were generally manageable.

That it was done over the phone and I was asked several questions that pertained to difference recurring situations in the office that required my expertise and how I would handle situations. For instance what to say when an angry applicant comes to the waiting room window.

Seeing the smiles on the faces of newly naturalized citizens. Helping refugees resettle in the US.

When I'm not scheduled to be at the window and can catch up on files at my desk.

Challenging work, finding solutions to problems. Striving to make it a good place to work for everyone.

The way management is selected is a problem. Favoritism and insider cliques weigh heavily in determining who ends up in management. Competency is thrown out in favor of who knows who. Another factor is organizational bullying of employees who speak up or object to mistreatment & bad circumstances