B
72/100
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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
Victra Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
There is structure to everything
Review from Sales Dept · Posted 4 days ago
Supportive team mates throughout multiple districts who work together and provide support
Review from Sales Dept · Posted 4 days ago
I can't say I can find a highlight In this category anymore. I used to be very pro victra as the balance between healthy sales pressure and compensation felt very well balance and drove people to want to perform even better and succeed for the sake of our reputation.
Review from Sales Dept · Posted 4 days ago
We are very willing to help one another out in the region where I am.
Review from Sales Dept · Posted 4 days ago
High integrity and a collaboration environment
Review from Sales Dept · Posted 4 days ago
they care and ask if im a little upset
Review from Sales Dept · Posted 5 days ago
the ability to connect and grow with others
Review from Sales Dept · Posted 5 days ago
Its a competitive environment that rewards top performance through reconignition
Review from Sales Dept · Posted 5 days ago
the excitement behind supporting verizon
Posted 5 days ago
Team builders to help build moral
Review from Sales Dept · Posted 7 days ago
have a team of likeminded individuals
Review from Sales Dept · Posted 7 days ago
We help pump each other up, and help build on each other for success
Review from Sales Dept · Posted 7 days ago
We as a DM team celebrate one another even when our RD does not
Review from Sales Dept · Posted 7 days ago
The fact that we celebrate one another motivate and incentivies
Review from Operations Dept · Posted 7 days ago
integrity. and transparences. telling customers the truth. being honest.
Review from Sales Dept · Posted 7 days ago
celebration and collaboration are my favorite
Review from Sales Dept · Posted 7 days ago
Sales folks are an outgoing, goofy group of folks, that tend to form great bonds using humor and sarcasm. When you give us goofy folks a great place to do what we do, we are happy to shine, thrive, and make that $
Review from Sales Dept · Posted 7 days ago
Love the contests and consistent challenges that are provided daily.
Review from Sales Dept · Posted 8 days ago
Our humor and the way we can make someone feel comfortable when visiting our store
Review from Sales Dept · Posted 8 days ago
rich balot is a great leader however a bit out of touch with the little guy however he is inspiring to us and creates a great culture
Review from Sales Dept · Posted 8 days ago
What needs to change to make the company culture better?
Requiring managers to work overtime to earn their base salary after you cut them from salaried status is absolute garbage.
Review from Sales Dept · Posted 6 days ago
Executives hear that they need to change "pay structure" and they see it as an opportunity to change it for an ulterior motive that in the end makes the pay worse/lower pay outs. They deny that its less but never present any data proving that its not less
Review from Sales Dept · Posted 7 days ago
Better pay and better tools not over worked and attainable goals.
Review from Sales Dept · Posted 8 days ago
Okg what shouldnt , thw visits should be more human they attack you with all these metrics and they wont wxcuse traffic as if its soemhing we control. Inflation is real and we want to get oaid, what happened to yearly increases? Also no support with escalations and when we do they get mad.
Review from Sales Dept · Posted 8 days ago
Take in to consideration of locals that are trying to help you understand the community better. Unless turn over isn't a big deal to the company.
Review from Sales Dept · Posted 9 days ago
Better pay, bigger bonuses, which in turn will help the turnover rate and keep consistent employees.
Review from Sales Dept · Posted 9 days ago
I need reps that embody my culture and not the culture that they have created while they were missing a leader. they are wildly different worlds and tend to clash a lot. they have tenure compared to me and think that their ways work best rather than what victra has put forth
Posted 9 days ago
Better work life balance, as a manager i should never have to work past 5pm. Our hours should also be adjusted based off traffic as most days we dont see most customers until 12 or later but are sitting around waiting since 9am.. time wasted and metrics like cph are compromised for uncontrollables
Review from Sales Dept · Posted 9 days ago
Focus on customer retention through taking care of their needs, and not pushing product they do not want or need. Employees are scared to lose their jobs when goals can't be hit.
Review from Sales Dept · Posted 9 days ago
Less negative intent from the top down. stop cutting pay. tell the truth, don't attempt to spin and sell us on changes.
Review from Sales Dept · Posted 9 days ago
Positivity and work harder. Do what is ask from victra.
Review from Sales Dept · Posted 9 days ago
Pay is awful, our district is ignored
Review from Executive Dept · Posted 9 days ago
Better DMs. Or at least a DM hat doesnt make me feel alone. Having 5 calls a day but are not helping seems a bit redundant
Review from Sales Dept
The way the leaders are in involved and help us as dms and mgms. Getting us help and listening to us when we are saying what we need
Salary pay , better pay and comissikn structure
Review from Sales Dept
Company as a whole is great. District culture is non existant
Review from Sales Dept
The quality of people hired at the management level. Also setting realistic expectations. The amount of work you require an MGM to do with drive time is beyond unrealistic when stores are more than an hour apart from each other. Pay for MGM salary is 20k light and needs to be adjusted.
Review from Sales Dept
I need to change to make the company culture better.
Review from Sales Dept
Do not want to disclose
Review from Sales Dept
Need more work life balance
Review from Sales Dept
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