A+
84/100
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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
Victra Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Interacting with my customers and peers
Review from Sales Dept · Posted 2 days ago
I get to help my team provide for their families as well as mine
Review from Sales Dept · Posted 4 days ago
The ability to ensure guests leave happy, and the store performs. Creating a harmony between sales and customer service
Review from Sales Dept · Posted 4 days ago
Helping people to make more money working here than they have anywhere else. Additionally, when I can help people to find a career instead of a job, there's nothing more satisfying.
Review from Sales Dept · Posted 4 days ago
I have the ability to provide many people with opportunity which allows them to provide for their families and to progress forward achieving their goals and education
Review from Sales Dept · Posted 4 days ago
recognition and good payout of course
Review from Sales Dept · Posted 5 days ago
investing in others and changing lives
Review from Sales Dept · Posted 5 days ago
Seeing team members being successful, making money, and clearing items off their vision boards
Review from Sales Dept · Posted 5 days ago
being able to make a difference with guests as well as helping motivate my team to grow
Posted 5 days ago
making the team money and hitting goals
Review from Sales Dept · Posted 7 days ago
Making quality sales, but also giving customers fantastic experiences
Review from Sales Dept · Posted 7 days ago
Getting to help those in my charge reach goals on their vision board, getting to promote people internally
Review from Sales Dept · Posted 7 days ago
Knowing we pride outseflves in providing the best customer service experience
Review from Operations Dept · Posted 7 days ago
working for a company that care about me and my family.
Review from Sales Dept · Posted 7 days ago
When i am appreciated and we are doing well
Review from Sales Dept · Posted 7 days ago
Happiness is a choice. We bring that joy in and it becomes contagious!
Review from Sales Dept · Posted 7 days ago
I enjoy that no day is the same and I am able to help better peoples lives daily.
Review from Sales Dept · Posted 8 days ago
Hitting every metric, KPI, goal
Review from Sales Dept · Posted 8 days ago
customer interaction i love working with people to get them in the best products to make their daily lives easier
Review from Sales Dept · Posted 8 days ago
Coming in and having a successful day.
Review from Sales Dept · Posted 8 days ago
What's going wrong and how can it be improved?
Actions speak louder than words. Show your staff you really do care and give them the insight that helps them understand the actions take and why and how it isn't directly intended to cut pay from those learning and growing to push them out before they have had the chance to flourish.
Review from Sales Dept · Posted 4 days ago
I should not be working longer than 40 hours a week to earn my base salary and the only time the commission structure should change is when it increases.
Review from Sales Dept · Posted 6 days ago
The pay structure needs to go back to salary
Review from Sales Dept · Posted 7 days ago
Victra used to be a people first company, I really felt cared about here. There are way to many departments/special roles that seem to be a waste since we used to handle what they do in store without them. If we didn't have these dept/special roles, they would be able to pay store level more.
Review from Sales Dept · Posted 7 days ago
Morale is down across the board from reps to leadership. Simpler paths to success. Celebrating the people that are good embassadors of Victra and Verizon, not the crooks who have collected huge sums of money by scamming victra and the guests while the ones who do it right took MASSIVE paycuts $20k+
Review from Sales Dept · Posted 8 days ago
Please looking into other retailers and compare base pays everyone here is underpaid on the base and unatainable targets and more work for less pay for managers
Review from Sales Dept · Posted 8 days ago
Escalations from previous reps or managers , a new task to add to the daily activity expecting a result but not enough traffic or new customers wanting wvwrything free. Customer service talking bad about Victra and lying to them about promos we offered. Saying we are not a real verizon store.
Review from Sales Dept · Posted 8 days ago
I think managers need to be treated like they can run the store, or at the very least, why make the good managers attend silly things so early in the morning. The time zone differences are tough on those of us living 4-6 hours behind the east coast
Review from Sales Dept · Posted 8 days ago
The expectations, the workload that managers are responsible for. Glorified sales reps and the pay doesn't match. Seems as if its getting harder to make money.
Review from Sales Dept · Posted 9 days ago
No leadership or the fact it can not be kept. Leaders in other markets that dont understand.
Review from Sales Dept · Posted 9 days ago
If we do amazing, we get briefly praised. If we are having a slump, we get micromanaged. There's no middle ground.
Review from Sales Dept · Posted 9 days ago
The changes that made in which is supposed to help us and it actually doesnt.
Review from Sales Dept · Posted 9 days ago
Entire pay structure was changed and it affected pay a lot. Salary was taken away and when commission changed to pay period it made it harder to reach target because of short timeframe to hit goals
Review from Sales Dept · Posted 9 days ago
They recently made changes that made everyone have to have split days off. The company is preached for a long time about wanting us to have work life balance but then went completely the other direction. People are very frustrated across the board
Review from Sales Dept · Posted 9 days ago
The pay structure seems to constantly change and wfm/shiftlab is almost impossible to get the full coverage you need.
Review from Sales Dept · Posted 9 days ago
Work life balance is terrible im working 10+ hrs a day and compensation does feel like enough for how much i do
Review from Sales Dept · Posted 9 days ago
Not having to work 10-12 hours a day 5 days a week, having consecutive days off to rest, better pay, realistic goals, better celebration to boost morale. Maybe 4-10s, 4 on 3 off. The sales goals expectations and workload is just getting crazy and rising more every month despite YOY decline in guests
Review from Sales Dept · Posted 9 days ago
Micromanaging, a ton of calls, managers can’t manage, can’t make schedule, expected to change
Posted 9 days ago
Overstressed due to overwork, always trying to stay number 1
Review from Sales Dept · Posted 9 days ago
In recent years my pay has decreased though I have made the company more money, the demand on high performers increases each pay period while the demand on under performers is non existent in fact some are celebrated
Review from Sales Dept · Posted 9 days ago
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