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73/100
VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
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VXI Global Solutions Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Achieving collective goals and working on multi-disciplinary projects
Posted 7 days ago
Leadership opportunities for high-performing individuals who consistently deliver results
Review from Operations Dept · Posted 8 days ago
MY team, my site and our accomplishments
Posted 12 days ago
compensation. lol. i have med student.
Review from HR Dept · Posted 13 days ago
Solving a problem for a customer
What brings me the greatest happiness at work is the opportunity to contribute to meaningful projects, collaborate with inspiring colleagues, and continually learn and grow in a dynamic environment.
Despite the chaos and the circus-like environment, it's satisfying to see that we are still standing strong and achieving success.
Being able to touch the lives of many
Review from Operations Dept
Achieving new projects in a collaborative way
Real relationships with co-workers who have my back every day.
Being part of a progressive team and achieving combined goals
Team work and the ability to help others learn and grow
Review from Operations Dept
Coming to work to help customers with their needs
Knowing my purpose and contributing to the success of the company using my set of skills
The environment everyone welcomes everyone
Review from Operations Dept
work itself, food and teammates
Review from Operations Dept
The people that I work with and the benefits that I get.
My team , I’m a supervisor on hertz the team I oversee is the reason I look forward to going
Review from Operations Dept
Seeing all my co workers
Review from Marketing Dept
accomplishments, appreciation, awards, positive developments
What's going wrong and how can it be improved?
Pay sucks and customers expect miracles.
Posted 7 days ago
Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.
Posted 12 days ago
Going wrong is hiring the wrong people
Be wake up and look to your leadership who handle team not only focus on your Agent
e will never be any way to identify or attribute it to you. Please keep your feedback constructive. Next
I think I can do better if vxi pays what I deserve.
Review from Customer Support Dept
They need to be realistic about the economy, they need to treat employees with compassion and respect not like numbers.
Review from Customer Support Dept
throw it away and start all over. if you're not a higher up you're not important.
Review from Customer Support Dept
What do you like best about your company?
Flexibility with associates with issues outside of work. There are caring and supportive leaders within this company that value employees.
What would you most like to see improved at your company?
A little more stability in senior management roles - BPO's in general have a high turnover. This is costly and people have to start building work relationships on a regular basis = steep learning curves.
Posted 7 days ago
I would like to see more professionalism amongst account associates within each facility.
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