VXI Global Solutions Employee Reviews
Out of 321 VXI Global Solutions employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping VXI Global Solutions improve their work culture. The Operations team, with 89% positive reviews, reports the best experience at VXI Global Solutions compared to all other departments at the company. The Sales team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Telling someone why they was fired lol.
Posted 11 days ago
Listen to your people, stay up to date with the latest outside of VXI (market, competitors etc), invest in technology/system/innovation that would really help the company and VXI employees.
Posted 16 days ago
The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove
Review from Customer Support Dept
OM is not a good leader.
leaders and management is worst
Why do you feel undervalued and what would make you feel better about your compensation?
They don't care about you at all.
Posted 11 days ago
Retirement benefits, better payroll and HMO. Better work set up - work from home for those that are not needing client facing like support group.
Posted 16 days ago
Enhanced salary scales, upward mobility opportunities
Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.
Review from Customer Support Dept
Because I was replaced while still in my job whilst I was passing all kpis by someone who has come in and passed no kpis.
What do your coworkers need to improve and how could you work together better?
We mainly work silo, so an opportunity to effectively collaborate as a team
They need to follow instructions but the AD empowered them and not the mamagement.
I don't have any problem with my colleagues
If everyone would stop treating the building like a get together with friends and actually took pride in there work
Review from Sales Dept
If they were educated and kind.
Review from Customer Support Dept
What needs to change to make the company culture better?
Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.
Posted 16 days ago
I dont think it will improve.
Just let your agent work peacefully and do not pressure
Higher management needs to act like higher management and not everyone's buddys
Review from Sales Dept
Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box
What would you improve about your company's interview process?
It was group interviews and the process took 4 hours of just sitting in a zoom.
Posted 11 days ago
Be up to date with the market outside of VXI
Posted 16 days ago
Get someone who cares about hiring
long wait, food pass will help
Review from Sales Dept
What's going wrong and how can it be improved?
Pay sucks and customers expect miracles.
Posted 11 days ago
Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.
Posted 16 days ago
Going wrong is hiring the wrong people
Be wake up and look to your leadership who handle team not only focus on your Agent
e will never be any way to identify or attribute it to you. Please keep your feedback constructive. Next
What would you most like to see improved at your company?
A little more stability in senior management roles - BPO's in general have a high turnover. This is costly and people have to start building work relationships on a regular basis = steep learning curves.
Posted 11 days ago
I would like to see more professionalism amongst account associates within each facility.