VXI Global Solutions Employee Reviews | Comparably
VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
EMPLOYEE
PARTICIPANTS
329
TOTAL
RATINGS
2572
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VXI Global Solutions Employee Reviews

Out of 273 VXI Global Solutions employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping VXI Global Solutions improve their work culture. The Operations team, with 87% positive reviews, reports the best experience at VXI Global Solutions compared to all other departments at the company. The Sales team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.

What does the leadership team need to get better at?

Leadership Reviews

The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove

Review from Customer Support Dept

OM is not a good leader.

leaders and management is worst

Communication Respect for employees Better internal opportunities for all

Get the right people and juatification of the people they choose to put on the position. A Leader know how to value people and hindi yun palakasan.

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.

Review from Customer Support Dept

Because I was replaced while still in my job whilst I was passing all kpis by someone who has come in and passed no kpis.

Just give the compensation that your employee deserve.

The amount of work does not compensate adequately.

We did more then what we were compensate

What do your coworkers need to improve and how could you work together better?

Team Reviews

They need to follow instructions but the AD empowered them and not the mamagement.

I don't have any problem with my colleagues

If everyone would stop treating the building like a get together with friends and actually took pride in there work

Review from Sales Dept

If they were educated and kind.

Review from Customer Support Dept

stop being bullies, helping others and stop selfish attitudes

Review from Sales Dept

What needs to change to make the company culture better?

Environment Reviews

I dont think it will improve.

Just let your agent work peacefully and do not pressure

Higher management needs to act like higher management and not everyone's buddys

Review from Sales Dept

Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box

to give more bonuses and give gift cards of at least 300$

Review from Customer Support Dept

What would you improve about your company's interview process?

Interviews Reviews

Get someone who cares about hiring

long wait, food pass will help

Review from Sales Dept

What's going wrong and how can it be improved?

Outlook Reviews

Going wrong is hiring the wrong people

Be wake up and look to your leadership who handle team not only focus on your Agent

e will never be any way to identify or attribute it to you. Please keep your feedback constructive. Next

I think I can do better if vxi pays what I deserve.

Review from Customer Support Dept

They need to be realistic about the economy, they need to treat employees with compassion and respect not like numbers.

Review from Customer Support Dept

What would you most like to see improved at your company?

Outlook Reviews

I would like to see more professionalism amongst account associates within each facility.

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