VXI Global Solutions Employee Reviews | Comparably
VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
EMPLOYEE
PARTICIPANTS
364
TOTAL
RATINGS
2998
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VXI Global Solutions Employee Reviews

Out of 339 VXI Global Solutions employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping VXI Global Solutions improve their work culture. The HR team, with 100% positive reviews, reports the best experience at VXI Global Solutions compared to all other departments at the company. The Sales team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

Adapts and changes as necessary.

Posted 23 days ago

My OM & AD are realistic Leaders who guide their people with integrity & excellence but more importantly with a "heart." They do not just demand for results BUT "show" how to get those. They strongly practice the "passion for people" slogan as they lead with a "heart."

Leaders are frequently recognized for being incredibly quick to act when client needs pivot or business targets change. Frontline managers appreciate executives who make bold, decisive moves to align the floor with rapid shifts in tech and healthcare campaigns.

Review from Operations Dept

They are quick to act depending on our client needs and business outcome

Structured processes and clear performance expectations that help guide career development

Review from Operations Dept

What is the best part about your compensation package?

Compensation Reviews

It includes HMO for me and my dependents and the overall salary package is competitive.

Posted 23 days ago

Day-1 or Early HMO Coverage: Medical insurance typically kicks in much earlier than the standard 6-month regularization window common in other industries, which is a major security blanket for employees. Dependent Coverage: Employees highly value the ability to enroll family members (dependents) in

Review from Operations Dept

It differs by region, client and department, so is relevant to the role you are performing.

Health insurance for me and my family

Review from Operations Dept

The insurance and my base pay

What are some of the best things about your team?

Team Reviews

We all contribute to the goals of the team. And teamwork is practiced daily.

The best thing about our team is the strong collaboration and willingness of everyone to support one another, especially during critical days and challenging situations. Team members are approachable, share knowledge openly, and work together to achieve common goals.

We have a very open and honest Teams of Trust ethos. We work in multi functional teams and many of the Operations and Support groups work together very well globally.

Supportive teammates and a collaborative work environment that encourages knowledge sharing

Review from Operations Dept

Open to change. Diverse and inclusive. All my colleagues are trying to do their best to improve theirselves, team and company

What is most positive about the culture and environment at your company?

Environment Reviews

My team's work atmosphere is really nice. Best since I joined the company.

One of the most positive aspects of the company's culture specially within my department and my own team is the collaborative environment and the people.

A "Rally-Together" Resilience: The environment is built on a foundation of genuine peer support. When unexpected challenges hit—whether it's managing a massive surge in technical queues, navigating complex billing updates, or adapting to sudden operational adjustments—the team doesn't scatter.

Review from Operations Dept

Everyone is very supportive of career growth and building bench strength through our Team Leaders

Nothing. Literally. Worst placed I've ever worked at.

What did you like most about the interview process?

Interviews Reviews

During my time the interview was more on a level of the applicant's behavior, not Skill "yet" as "skill" will be taught along the way, during training, team huddles, coaching, etc

The initial interviews were done over the phone. Only the final one was done in the office. That was really convenient.

The hiring and interview process at VXI is structurally designed to be a rapid, one-day processing cycle for walk-in or aligned applicants, though dependencies on account availability can occasionally stretch the timeline over a few days.

Review from Operations Dept

Structured and organized interview process

Review from Operations Dept

they explore your actual personality and experience not only the specific needs of the position they are looking for

What makes you most happy at work?

Outlook Reviews

every time I have a direct report even just one who feels grateful having me as his/her supervisor

Being able to work from home

What makes me happiest at work is my team. We have a collaborative environment where everyone is willing to support one another, and that makes even the most challenging days more manageable. I also appreciate that my higher-level leader recognizes my efforts and contributions.

Achieving collective goals and working on multi-disciplinary projects

Leadership opportunities for high-performing individuals who consistently deliver results

Review from Operations Dept

What do you like best about your company?

Outlook Reviews

Flexibility with associates with issues outside of work. There are caring and supportive leaders within this company that value employees.

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