For some reason, janitorial workers get paid a very sad amount compared to the work load, there is no incentive to do a good job and the custodians end up very resentful, and don’t work as hard.
Management is growing very comfortable, the upper folks are paying themselves a hefty amount for doing almost nothing, the hourly workers are resentful and find ways to not do as much, because they don’t have any incentive to do so.
The workers are great, friendly and want to do a good job. But the managers have never done any of the work we do, or haven’t in many years, and have no clue about the level stress we have to shoulder.
Communication. This is the biggest issue, none of the managers speak to each other and no one speaks to the line employees, it becomes a huge confusing mess, and of course the managers never shoulder the blame, all of the pressure falls on the hourly workers. The upper executives become very lazy.