West Elm Employee Reviews
Out of 173 West Elm employee reviews, 29% were positive. The remaining 71% were constructive reviews with the goal of helping West Elm improve their work culture. The Design team, with 54% positive reviews, reports the best experience at West Elm compared to all other departments at the company.
What does the leadership team need to get better at?
The leader ship team needs to get better at leading in a a positive way without trying to fire each other. And without judging the good workers.
They are not familiar with what the 'front line' team members deal with: verbally abusive customers, due to factors they cant control. The store team is held accountable for ship/recv, delivery time frames etc. they have no idea, nor do they want to hear about it.
Leadership need to be 100% accurate on the information that is given to customer service representatives during training. When we need help, sometimes Leadership has noise in THEIR background, they don't know the answers to provide when you are stuck.
Review from Design Dept
approving time off requests for their associates.
Better asst manager who doesnt pick battles
Why do you feel undervalued and what would make you feel better about your compensation?
More equitable pay- thank good ess for NY law of transparency of salary when job posting- eye opening
No growth opportunities and not for lack of trying.
Review from Design Dept
Because you work hard and you dont get paid commission
The leadership teams need to be respectful to their employees and respond to their needs
Better bonuses/commission for sales figures.
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of West Elm yet.
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What needs to change to make the company culture better?
CEO and leadership team should all chsnge
Review from Design Dept
We focus alot of marketing about how responsible the company is when store level associates are living pay check to paycheck for w multi million dollar company.
What would you improve about your company's interview process?
There aren't any Interviews reviews of West Elm yet.
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What's going wrong and how can it be improved?
LACK OF COMMUNICATION ACROSS THE BOARD! Customers who do not know where their products are after ordering end up talking to customer support reps who Also DON't KNOW WHATS GOING ON.
Review from Design Dept
What would you most like to see improved at your company?
Growth opportunities for designers