-83
NPS
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Youfit Health Clubs
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About Youfit Health Clubs' Brand
Youfit is a health club focused on what matters, Your health. Reaching your own personal fitness level should revolve around only one factor, YOU. Among its major competitors, Youfit Health Clubs is ranked in 6th place for NPS while 24 Hour Fitness is 1st, and Anytime Fitness is 2nd.Their current valuation is $5.90B
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Youfit Health Clubs CMO
Youfit Health Clubs Ranking
- #4 / 4 of its competitors
Youfit Health Clubs NPS
Youfit Health Clubs's Net Promoter Score (NPS) is a -83 with 7% Promoters, 3% Passives, and 90% Detractors. Net Promoter Score tracks whether Youfit Health Clubs's customers would recommend using the product based on a scale of -100 to 100.
Youfit Health Clubs Overall NPS
| 7% | Promoters |
|---|---|
| 3% | Passives |
| 90% | Detractors |
Youfit Health Clubs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -80 | Jan 2023 | -80 |
Mar 2023 -80 | Mar 2023 | -80 |
Apr 2023 -80 | Apr 2023 | -80 |
May 2023 -80 | May 2023 | -80 |
Jun 2023 -80 | Jun 2023 | -80 |
Aug 2023 -81 | Aug 2023 | -81 |
Oct 2023 -83 | Oct 2023 | -83 |
Feb 2024 -83 | Feb 2024 | -83 |
Apr 2024 -83 | Apr 2024 | -83 |
Jul 2024 -83 | Jul 2024 | -83 |
Sep 2024 -83 | Sep 2024 | -83 |
May 2025 -83 | May 2025 | -83 |
How Other Brands Compare
Youfit Health Clubs is ranked #4 for NPS among its competitors. 24 Hour Fitness and Anytime Fitness come in first and second, with Planet Fitness coming in at third. Among those competitors, it is the lowest valued company behind 24 Hour Fitness.
Youfit Health Clubs |  Planet Fitness |  Anytime Fitness |  24 Hour Fitness | |
| Global Ranking | #- | #433 | #631 | #- |
| NPS | -83 | -32 | -13 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.90B | $6.52B | - | $7.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Youfit Health Clubs NPS by Gender
Male customers rated Youfit Health Clubs's NPS 22 points higher than Female customers.
Male
-74
Youfit Health Clubs's NPS was rated -74 by Male customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors
Female
-96
Youfit Health Clubs's NPS was rated -96 by Female customers on Comparably.
0%
Promoters
4%
Passives
96%
Detractors
Youfit Health Clubs NPS by Ethnicity
Youfit Health Clubs's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
Youfit Health Clubs NPS by Age
Youfit Health Clubs's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Youfit Health Clubs NPS by Usage
Youfit Health Clubs's NPS was rated the highest by customers who have used Youfit Health Clubs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -82 | 1 to 2 Years | -82 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Youfit Health Clubs NPS vs. Competitors
Compared to its competitors, Youfit Health Clubs's NPS is rated right below LA Fitness.
| COMPANY | NPS Score | |
|---|---|---|
| 24 Hour Fitness | -12 |
| Anytime Fitness | -13 |
| Planet Fitness | -32 |
 | Crunch Fitness | -49 |
 | LA Fitness | -61 |
| Youfit Health Clubs | -83 |
Youfit Health Clubs Customer Reviews
Out of the 6 Youfit Health Clubs customer reviews 0 were positive and 6 were constructive. Youfit Health Clubs customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Youfit Health Clubs Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Youfit Health Clubs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Youfit Health Clubs Customer Loyalty Score by Gender
Female customers rated Youfit Health Clubs's Customer Loyalty score 18% higher than Male customers.
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Male
58%
Yes
Female
76%
Yes
Youfit Health Clubs Customer Loyalty Score by Ethnicity
Youfit Health Clubs's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Youfit Health Clubs.
70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
82
out of 100
African American/Black
70
out of 100
Native American
78
out of 100
Other
Youfit Health Clubs Customer Loyalty Score by Age
Youfit Health Clubs's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 82% | 31-35 | 82% |
36-40 74% | 36-40 | 74% |
46-50 70% | 46-50 | 70% |
51-55 55% | 51-55 | 55% |
56-60 89% | 56-60 | 89% |
61-65 55% | 61-65 | 55% |
66+ 33% | 66+ | 33% |
Youfit Health Clubs Customer Loyalty Score by Usage
Youfit Health Clubs's Customer Loyalty score was rated the highest by customers who have used Youfit Health Clubs's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Youfit Health Clubs Customer Loyalty Score by Industry
Youfit Health Clubs's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Youfit Health Clubs Customer Loyalty vs. Competitors
Compared to its competitors, Youfit Health Clubs's Customer Loyalty score is rated right above Crunch Fitness, and is preceded by Anytime Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 24 Hour Fitness | 79% |
| Planet Fitness | 77% |
| LA Fitness | 75% |
| Anytime Fitness | 71% |
| Youfit Health Clubs | 71% |
| Crunch Fitness | 70% |
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Youfit Health Clubs Product Quality
1.5/5
Youfit Health Clubs has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Youfit Health Clubs Product Information
Youfit Health Clubs’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Youfit Health Clubs's product the highest. Reviewers from the Arts and Entertainment industry rated Youfit Health Clubs the lowest at 1.5.
- Website
- http://www.youfit.com
- Company Size
- 1,001-5,000 Employees
Industry
Recreational Facilities and Services
Quick Insights into Youfit Health Clubs Product Quality
Youfit Health Clubs's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Real Estate industry.
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Ranked Youfit Health Clubs Product Quality the Highest
Ranked Youfit Health Clubs Product Quality the Lowest
Youfit Health Clubs Product Quality Score by Gender
Youfit Health Clubs's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Youfit Health Clubs Product Quality Score by Ethnicity
Youfit Health Clubs's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2 | African American/Black | 2 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Youfit Health Clubs Product Quality Score by Age
Youfit Health Clubs's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Youfit Health Clubs Product Quality Score by Usage
Youfit Health Clubs's Product Quality score was rated 1.5 stars by customers who have used Youfit Health Clubs's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Youfit Health Clubs Product Quality Score by Industry
Youfit Health Clubs's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Youfit Health Clubs Product Quality vs. Competitors
Compared to its competitors, Youfit Health Clubs's Product Quality score is rated right below LA Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anytime Fitness | 3/5 |
| 24 Hour Fitness | 2.8/5 |
| Planet Fitness | 2.6/5 |
| Crunch Fitness | 2.1/5 |
| LA Fitness | 2/5 |
| Youfit Health Clubs | 1.5/5 |
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Youfit Health Clubs Pricing
Youfit Health Clubs ROI & Value For Money
1.5/5
Youfit Health Clubs has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Youfit Health Clubs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Youfit Health Clubs.
Quick Insights into Youfit Health Clubs ROI
Youfit Health Clubs's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Youfit Health Clubs ROI the Highest
Ranked Youfit Health Clubs ROI the Lowest
Youfit Health Clubs ROI Score by Gender
Youfit Health Clubs's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Youfit Health Clubs ROI Score by Ethnicity
Youfit Health Clubs's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Youfit Health Clubs ROI Score by Age
Youfit Health Clubs's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Youfit Health Clubs ROI Score by Usage
Youfit Health Clubs's ROI score was rated 1.5 stars by customers who have used Youfit Health Clubs's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Youfit Health Clubs ROI Score by Industry
Youfit Health Clubs's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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Youfit Health Clubs Pricing vs. Competitors
Compared to its competitors, Youfit Health Clubs's ROI score is rated right below LA Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| 24 Hour Fitness | 2.9/5 |
| Anytime Fitness | 2.7/5 |
| Planet Fitness | 2.7/5 |
| Crunch Fitness | 2/5 |
| LA Fitness | 2/5 |
| Youfit Health Clubs | 1.5/5 |
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Youfit Health Clubs Customer Satisfaction (CSAT)
Youfit Health Clubs Customer Satisfaction (CSAT) Score
22 / 100
Youfit Health Clubs has an overall Customer Satisfaction score of 22 rated by its users and customers.
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Very Satisfied
12%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Youfit Health Clubs Customer Satisfaction
Youfit Health Clubs's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Youfit Health Clubs Customer Satisfaction the Highest
Ranked Youfit Health Clubs Customer Satisfaction the Lowest
Youfit Health Clubs Customer Satisfaction Score by Gender
Male customers rated Youfit Health Clubs's Customer Satisfaction score 1 points higher than Female customers.
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13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 63% |
12 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 76% |
Youfit Health Clubs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Youfit Health Clubs' Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
64%
CSAT according to Hispanic or Latino
Youfit Health Clubs' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
Youfit Health Clubs' Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Native American
Youfit Health Clubs' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Youfit Health Clubs' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Youfit Health Clubs Customer Satisfaction Score by Age
Youfit Health Clubs's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% |
Youfit Health Clubs Customer Satisfaction Score by Usage
Youfit Health Clubs's Customer Satisfaction score was rated the highest by customers who have used Youfit Health Clubs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Youfit Health Clubs Customer Satisfaction Score by Industry
Youfit Health Clubs's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Youfit Health Clubs Customer Satisfaction vs. Competitors
Compared to its competitors, Youfit Health Clubs's Customer Satisfaction score is rated right below LA Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anytime Fitness | 49% |
| 24 Hour Fitness | 45% |
| Planet Fitness | 38% |
| Crunch Fitness | 26% |
| LA Fitness | 23% |
| Youfit Health Clubs | 22% |
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Youfit Health Clubs Customer Service
1.5/5
Youfit Health Clubs has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Youfit Health Clubs's Customer Service
Address
E Newport Center Dr., Deerfield Beach, FL 33442
Website
http://www.youfit.com
Phone Number
(888)968-3481
Youfit Health Clubs's Social Links
Quick Insights into Youfit Health Clubs Customer Service
Youfit Health Clubs's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Youfit Health Clubs Customer Service the Highest
Ranked Youfit Health Clubs Customer Service the Lowest
Youfit Health Clubs Customer Service Score by Gender
Youfit Health Clubs's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Youfit Health Clubs Customer Service Score by Ethnicity
Youfit Health Clubs's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Youfit Health Clubs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.7 | African American/Black | 1.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Youfit Health Clubs Customer Service Score by Age
Youfit Health Clubs's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Youfit Health Clubs Customer Service Score by Usage
Youfit Health Clubs's Customer Service score was rated 1.5 stars by customers who have used Youfit Health Clubs's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Youfit Health Clubs Customer Service Score by Industry
Youfit Health Clubs's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Youfit Health Clubs Customer Service vs. Competitors
Compared to its competitors, Youfit Health Clubs's Customer Service score is rated right below LA Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| 24 Hour Fitness | 2.8/5 |
| Anytime Fitness | 2.8/5 |
| Planet Fitness | 2.4/5 |
| Crunch Fitness | 1.8/5 |
| LA Fitness | 1.8/5 |
| Youfit Health Clubs | 1.5/5 |
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Youfit Health Clubs as an Employer
3.4/5
Youfit Health Clubs has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Youfit Health Clubs scored a -83 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Youfit Health Clubs would recommend the brand to a friend. ENPS measures how likely Youfit Health Clubs employees would recommend working at Youfit Health Clubs to a friend.
Net Promoter Score
-83
NPS Score
| 7% | Promoters |
|---|---|
| 3% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
