Zipcar FAQs

Mobile App

Sign into the Zipcar mobile app and visit your account page. From there, select Driving Creditto view your current balance. To redeem a promo code and add more credit, select the + icon in the top right of the screen. Enter your coupon code, click redeem, and your earned driving credit will be added to your account.

here

Website

Visit https://members.zipcar.com/gift/redeem to redeem your promo code or gift card. Youll be asked to sign in with your Zipcar credentials. Once signed in, enter your promo code or gift card in the gift code section, and click redeem.

To view your newly added driving credit, visit the Billing page of your account. On the right-hand corner of your screen you will see your credits, where your earned driving credit will be displayed.

Purchasing Gift Cards

Gift cards are not currently available for purchase.

Note

A list of rules and regulations regarding gift cards can be found .

Hourly and Daily Rates

The hourly rate is the base cost when reserving a Zipcar and the daily rate is the maximum reservation cost for a 24-hour period. Select the time you want to pick up and drop off the Zipcar and well give you the best deal depending on how long you reserve.

Keep in mind that the daily rate doesnt necessarily mean you have the vehicle for a full day; youll still need to return your Zipcar by the end of your reservation time.

Hourly-Only Zipcars

We have some cars that can only be reserved by the hour. When the daily rate isn't listed or appears as "N/A" on the reservation page, a day isn't rate available.

Overnight Rate

Many cities have a promotional overnight rate for reservations between 6pm and 8:30am, Monday through Thursday nights. The overnight rate varies depending on the vehicle and location, and our system will automatically charge the lowest available rate depending on the length and time of your reservation. Please note that if you scan into your Zipcar before 6pm or extend your reservation beyond 8:30am the overnight rate will no longer apply.

When updating your mobile phone on your account page, you will be prompted to verify your account information via SMS or email.

You will receive a 6-digit code that will expire in 10 minutes. Once the verification is complete, keep an eye out for another 6 digit code via text to the new mobile phone.You will need to enter this new code within 10 minutes. This will update the phone number on your account and be usable for 2-way communication.You will receive an email notification of the updated mobile number.

Add a second driver to your Zipcar account for 50% off their standard membership rates.*

To add a driver to an existing account, click here. Under Join as an individual, select I've been invited to join an existing account and enter the email address associated with the account. Once found, you will be taken through the application process.

Once your application has been submitted, the account holder will be able to approve the request to join the account. When the request is approved, the application will be processed by Zipcar.

Note

When joining an existing account, the account holder will be responsible for all billing matters.

*Discounts may vary depending on your membership rate plan. University and Zipcar for Business Rate Plans do not qualify for this offer.

The Zipcar privacy policy can be found here.

Refer a friend to Zipcar and receive $25 in driving credit once they become an active Zipcar member. Once they join, theyll also receive $25 in driving credit.

Referred friends need to apply via www.zipcar.com in order to receive the driving credit and must become an approved member within 30 days of receiving the invitation.

To refer a friend, click here or go to your account page and click on the Refer Friends tab to send a referral.

Note

All driving credits expire 30 days after posting to your account. Driving credit are for hourly or daily rates only and have no cash value.

Driving credit awarded may vary slightly for University applicants.

If you have the Zipcar iPhone or Android mobile app installed, you can unlock and lock your booked Zipcar right from your phone. To get started, make sure you have the following setup:

Your Zipcard is activated

Your mobile device is registered

Location sharing is enabled on your mobile device for the Zipcar app

Once your ride is ready to begin, the lock and unlock icons will appear in the Drive screen of the app.

Note

Members should always carry their Zipcard with them during a trip. In the event your phone or the vehicle go out of cellular reception, your Zipcard will allow you to continue accessing the car.

Your phone and the Zipcar must have cellular reception and be within close proximity of the car for the lock and unlock options to appear in the mobile app.

Join Zipcar for free for 30 days, only in participating cities until 12/31/19 at 11:59 pm ET.

Offer valid for first-time members only or past Zipcar members whose account expired on or before 12/31/18. Not valid with any other offers. University and Zipcar for Business Rate Plans do not qualify for this offer. Zipcar has the right to end or modify any promotion at any time.

To sign up for a Zipcar free trial, you must provide a current, valid credit card. Payment options such as checking accounts, pre-paid credit cards, or gift cards cannot be used. While you won't be charged for your free trial, you will be automatically upgraded to a monthly paid membership plan ($7 per month) at the end of the trial period. The trial period will end 30 days after your join date (membership approval date). To cancel your membership, follow the instructions here.

Join Zipcar For Free

Join Zipcar and try it out for 30 days. If it's not for you, we'll refund your membership fee. We just know you are going to love Zipcar so we are willing to give you a guarantee.

Join Now

Rules & Regulations

Applies only to the membership fee.

Does not apply to the application fee.

Does not apply to the monthly commitment on pre-paid plans such as the Extra Value Plan.

Does not apply to driving costs.

Available only for new members. Members re-opening accounts are not eligible for the trial.

If a coupon is redeemed and membership is canceled within 30 days, the coupon becomes void and all driving will be charged to the member.

Not valid for accounts with a discounted rate plan (this includes, but is not limited to, Zipcar as an HR benefit, business plans, sponsored plans, and university memberships).

30 days start once your membership application has been submitted to Zipcar.

If you choose to end your membership within the first 30 days,you can find more information here.

Find your Zipcar Once you reserve, you will receive a confirmation email with directions on finding where your Zipcar lives. You can also find these same details on your iPhone or Android mobile app by clicking See where I live when looking at your current trip.

Unlock your Zipcar At the time of your reservation, hold your Zipcard against the card reader on the windshield. Hold it steady for a few seconds and the scanner will turn green, and the doors will unlock. Once you've scanned in, you can then use your Zipcard or phoneto lock and unlock the doors throughout your reservation. Do not use the key to lock and unlock; the key should always remain inside the vehicle.

Do a Quick Once-Over It is important to inspect your Zipcar at the beginning of your reservation and report any issues through the Zipcar mobile app.

Activating your Zipcard

To activate your Zipcard, click here.Once signed in to your account, be sure to click Activate Zipcard after entering the number so you can start reserving!

Note

Zipcards cannot currently be activated using the Zipcar mobile app.

I haven't received my Zipcard

While we understand that you may be excited to get out and drive, Zipcards can take several days to arrive.

If the address on your account is not up to date, log in to your account page. Once your address has been updated, fill out the form below to request a new Zipcard.

If it has been more than 7 business days since your Zipcard was sent, select the Contact Us button below to request a new one.

Note

If you live in an apartment building, dorm room, or on college campus, provide your apartment/box number and make sure your name is on the mailbox in order to ensure delivery.

I lost my Zipcard

If you lose or damage your Zipcard, verify your address is correct on your account page and request a replacement card using the Contact Us button below.

Once a Zipcard is requested, it will take several days to arrive by mail. Until you receive and activate your new card, you won't be able to reserve Zipcars.

We're happy to provide one free Zipcard each year. Additional replacement cards are $15 each and will be billed directly to your account.

Your account must be in good standing to receive a replacement Zipcard (no current balance, up-to-date license information, and a clear membership status).

Note

If you live in an apartment building, dorm room, or on college campus, provide your apartment/box number and make sure your name is on the mailbox in order to ensure delivery.

Membership plans can be changed under my membership by clicking here to go tomy stuff > my account. Under themy membershipsection, select theChange my planbutton to view available options.

The next membership fee date will be listed under this option and this is the date that the new driving plan will go into effect.

If you need to update your account you may do so by clicking here to go to your account page.

Here you will be able to update your:

Contact information

Payment information

Driver's license

Membership rate plan

Damage protection status (opt in or out)

To see more information about updating your credit or debit card on file click here.

If you have recently had a name change, provide us with an official document indicating the change (driver's license, passport, or certificate of the name change). Send it to us by using the button at the bottom of the article Checking YourApplication Status.

You can close your Zipcar account at anytime through our Help Center using the Contact Us button below.

Please review the following before closing your account:

If you have a monthly or annual membership plan, your account will remain open until your current renewal date which will be referenced in your confirmation email.

We are unable to provide a partial or full refund of any damage fee waiver or membership fees after the first 30 days. If you decide to cancel your membership within 30 days following approval, the membership fee can be refunded.

Any additional drivers on your account will also be closed. You are always able to remove additional drivers on your account by clicking here, navigating tomy stuffand selectingmy account.

If you have a remaining balance on your account, it will be charged or credited to your credit card on file when your account is closed.

No one likes to talk about fees and fines, but they do happen from time-to-time. Below are the common fees:

Late Returns : $50 per hour (up to a maximum of $150), plus the vehicle usage charges.

Low Gas : $30 if you return a vehicle with less than 1/4 tank of gas.

Zipcard Replacement : One free replacement card per year ($15 for each additional card).

Ignition Key Replacement: If you lose the key, the replacement fee is $75 plus costs for materials and labor.

Reservation Changes :There is no charge if you cancel or shorten your reservation with the required advance notice. The required notice is located on your reservation confirmation.

Tickets/Violation Processing : You are also responsible for paying any parking tickets and moving violations incurred during your reservation. If we receive a notice and process a violation, you will be charged a $30 processing fee.

Damages : Up to $1,000 to cover the costs related to an accident.

Other Violations: $50 per violation, plus costs incurred by Zipcar anytime a visit to the vehicle is required (including visits due to smoking or pets in the vehicle).

Applying in the US or Canada with a Non-US License

Complete your Zipcar application

Using the Contact Us button below, submit a color copy of your driver's license and a second form of I.D. (i.e., passport)

More information about the approval process can be found here.

Note

International Driving Permits are not permitted.

Applying with a British Columbia License in Canada

Complete your Zipcar application

Using the Contact Us button below, submit a color copy of your driver's license, a second form of I.D. (i.e., passport) anda driver's abstract and claims history (contact ICBC for documentation)

Every member who complies with the membership contract is covered by Zipcar insurance while driving a Zipcar. In the case of an incident, members are responsible for a damage fee of up to the first $1,000 of damage to the Zipcar vehicle, and all further damage is covered by Zipcar insurance.

The damage fee can be reduced or eliminated with the purchase of an optional damage protection plan. To purchase damage protection click here to navigate to your account page, scroll down tomy damage fee waiver section, and clicklearn more or add a waiver.From there, select the plan youd like to add and confirm.

Zipcar insurance also includes third party liability coverage and Personal Injury Protection (PIP) or "no-fault" coverage. All third party liability and PIP coverage meets the minimum requirements of the state or jurisdiction in which an accident occurs, and the full extent of coverage varies based on a member's age and location. To see the details of your third party liability coverage, please read the "Third Party Liability" section of the Zipcar membership contract.

Note

Coverage may be provided under a certificate of self-insurance, insurance policy, or both. Members who joined Zipcar on a plan affiliated with a business, university, or other entity may have different insurance coverage.

Insurance is included with Zipcar bookings, but if you happen to be involved in an incident with your Zipcar, a damage fee of up to $1,000 may apply. A damage fee can apply to dents, scratches, collisions, flat tires, windshield cracks, dead batteries, engine problems, vandalism, theft, third-party damages and, in some cases, third-party personal injuries.

Members are not responsible for normal wear-and-tear on the vehicle. However, the fee does apply to damage caused by unavoidable events such as floods, hail, wind, trees falling, etc.

Before each reservation, we ask you to check the car inside and out and report any damage. This ensures that you will not be held responsible for damage that may have happened before your reservation.

Damage protection plans can be purchased to reduce or eliminate your damage fee responsibility in some circumstances.

If you're age 18+, and have had no Zipcar accidents in the past 12 months, you are eligible to purchase damage protection to reduce or eliminate the damage fee. Purchasing damage protection won't change your insurance coverageit just changes the maximum amount you'll be charged if you're involved in an incident with your Zipcar.

Our damage protection plans include:

Standard protection (included in membership)$1,000 fee per incidentmay apply

Plus protection$375 fee per incident may apply $5/month or $50/year

Premium protectionPay $0 per incident, no damage fees $9/month or $79/year

How To Add Damage Protection

Mobile App

To purchase damage protectionin the mobile app, select the Account screen and click on Damage protection. From there, select the plan youd like to add and confirm.

Website

To purchase damage protection click here to navigate to your account page, scroll down tomy damage fee waiver section, and clicklearn more or add a waiver.From there, select the plan youd like to add and confirm.

Note

Damage protection wavers are non-refundable and become effective on the purchase date and time. For policies regarding the damage protection, please see section 5.3 of the member contract for more information.

Only active members are allowed to drive Zipcars. Other members can drive a Zipcar that you reserve, but they will not be able to unlock the car with their card unless you are on the same account. If a member on a different account is driving a Zipcar that you reserve, we ask that you be along for the ride.

All fees and charges, and the application of any damage fee waivers, will be the responsibility of the reserving member.

Note

Non-members are generally not covered by our insurance. If you allow a non-member to drive during your reservation, you may be responsible for all damage and will be responsible for all costs incurred while they're driving. Allowing non-members to drive Zipcar can result in the loss of membership.

Credit is only applied to reservation costs and cannot be applied to membership fees, tickets/violations, fees, or other non-reservation charges.

Credit will automatically apply when a reservation bills. Any leftover credit will remain on the account.

If there are multiple drivers on an account, the credit will apply to all drivers.

All credits are in the currency of the member's primary driving country, and cannot be applied to reservations in places with a different currency.

Credit cannot be transferred to another person or account.

Unless otherwise stated, driving credit expires 2 months after it is issued.

Driving credit expires immediately when your account closes. A refund cannot be issued for unused driving credit.

Most driving credit is tax-canceling, meaning it is applied to the cost of your reservation before taxes are calculated.

To check when your driving credit expires, sign into our website and go to the Billing page. Under your driving credit callout, click View details. Your driving credit summary and expiration dates will be listed there.

To update your credit card on file please log into your Zipcar account and follow the steps below:

Click here to go to your account page

Scroll down tomy payment information

Clickeditnext to your credit card

Fill out the form with your new card informationand clickupdate

You will now see your new credit card on your account

The accepted forms of payment in the US are either a credit card or debit card. In Canada, Zipcar accepts credit cards and only debit Visa cards. Please note that we do not accept prepaid cards.

When updating your email address on your account page, you will be prompted to verify your identity via SMS or the email on record. You will receive an email or text with a 6 digit code that will expire in 10 minutes.

Once you have verified the 6 digit code, an email will be sent to the new email address with a new 6 digit code that will expire in 10 minutes. Upon verification, the email address on file will updated. The previous email address will be notified of the change.

If you can't access your email on file, you may need to call866-4ZIPCARto verify your identity.

Reservations can be made for as little as one hour or as long as 14 days using the Zipcar mobile app or our website. Learn more about Zipcar pricing, cancellations, and reservation timeframes.

Mobile App

To reserve using your mobile device, download the Zipcar app for iPhone or Android.

After signing in, you'll see cars currently available near you. Click the search bar to refine your search (location, time, date, car type). Select the vehicle that best fits your needs and confirm the reservation details.

account

Web

Login to your online and input the search criteria for your reservation. Select the vehicle that works best for your or modify your search to find other available cars.

Tip

You can drag the time slider left and right on the timeline of a vehicle to quickly modify the reservation window.

If you needto extend, cancel, or modify your reservation, you can do so through either the mobile app or on the trips page on the web.

To avoid additional fees when cancelling or shortening a booking, be sure to modify your booking within the following timeframes:

Within 30 minutes after creating a booking

For reservations less than 8 hours: Up to 3 hours before the start time

For reservations that are 8 hours or longer: At least 24 hours in advance

Note

If you don't cancel or shorten within the required timeframe, you're responsible for the full amount of the reservation

Early returns cannot be credited for time unused

Reservation extensions can be done if no existing reservations follow yours

Extra Value Plans or EVP are rate plans for Zipcar members who drive often and want lower driving rates. These plans are billed monthly and include discounts and driving credit that will be applied to your reservations.

Each EVP plan includes an amount of driving credit per month equal to the cost of the plan, as well as discounted driving rates:

EVP 50: $50 of driving credit per month and 10% off of hourly and daily rates. Credits last one month.

EVP 75: $75 of driving credit per month and 10% off of hourly and daily rates. Credits last two months.

EVP 125: $125 of driving credit per month and 10% off of hourly and daily rates. Credits last three months.

EVP 250: $250 of driving credit per month and 15% off of hourly and daily rates. Credits last three months.

EVP Driving Credit

Unlike other driving credit, EVP driving credit is not tax-cancelling. This means that you will still pay the post-tax cost of the reservation using your driving credits.

Your EVP driving credit must be used by its expiration date and cannot be extended. To check when your driving credit expires, sign into our website and go to the Billing page. Under your driving credit callout, click View details. Your driving credit summary and expiration dates will be listed there.

Signing Up for EVP

EVP plans are only available to current Zipcar members. If you're already a member, you can find more information on available Zipcar plans in your area or switch to an EVP plan. Click here to go to your account page, then select the Change my plan button under the my membership section to view your options and change your plan.

With the recent release of our new member website, you may have some questions. We have answers.

How do I see all cars in my search results?To see all cars near you regardless of availability, click Search using roughly the dates and times youre interested in. Once the search results panel loads, select My time is flexiblein the filter box at the top of the search results, and click Update search. Youll now see all cars near you regardless of whether they may be reserved during your preferred search time.

How do I sort by price? We're currently unable to sort by price; however, more advanced sorting and filtering features are coming soon, including the ability to sort by price and filter by car features. At the moment, search results are automatically filtered by closest location to your search address. You can also filter by car type and model.

How can I get a receipt for a specific trip? Navigate to your Billing page or click here. For each item on this page, you can click the download icon Billing page to save a PDF of the expanded transaction details to your computer.

How can I access my monthly billing statements?For accounts that pay for activity with each reservation, a monthly view of all billing transactions is coming soon.In the meantime, you can view all your historical activity for the last 12 months by clicking View moreat the bottom of the page to load older billing items.

For accounts on monthly payment cycles, please review this article for additional information.

How can I see my driving credit balance?Your total credit balance is shown in the Your credits callout at the top right of the .If you have any credits, you can clickthe View details link to see a breakdown of all the active credits on your account.

Note

So long as you havecredits, theyare automaticallyappliedto your trips. To see how much driving credit was applied to a recent trip, expand the tripitemto view the transaction details. Any credits that were applied will be listed here.

Note

Taxes are automatically calculated and charged at the time a booking is made.

Only applicable taxes will be charged to your reservation. Not all taxes listed below may apply to your reservation. Taxes are subject to change.

Alabama

AL Auto Rental Tax

1.500% of charges

AL Birmingham Lease Tax

0.750% of charges

AL Huntsville Rental Tax

1.500% of charges

AL Tuscaloosa Auto Rental Tax

0.500% of charges

Arizona

AZ Glendale City Tax

2.900% of charges

AZ Maricopa Cnty Rental Surchrg ($2.50min)

3.250% of charges or at least $2.50

AZ Maricopa County Personal Property Rental Tax

6.300% of charges

AZ Mesa City Tax

2.000% of charges

AZ Personal Property Rental Tax

6.100% of charges

AZ Phoenix City Tax

4.300% of charges

AZ PHX Customer Facility Charge incl Tax

$6.94 per reservation per day

AZ Pima County Rental Surcharge

$3.50 per reservation

AZ Tempe Sales Tax

1.800% of charges

AZ Tucson City Tax

2.600% of charges

AZ Vehicle Rental Surcharge

5.000% of charges

Arkansas

AR Benton County Sales Tax

1.000% of charges

AR Fayetteville City Sales Tax

2.000% of charges

AR Highfill City Sales Tax

2.000% of charges

AR Little Rock City Sales Tax

1.500% of charges

AR Pulaski County Sales Tax

1.000% of charges

AR State Sales Tax

6.500% of charges

AR State Vehicle Rental Tax

10.000% of charges

AR Washington County Sales Tax

1.250% of charges

British Columbia

CN BC Passenger Vehicle Tax

CAD$1.58 per reservation per day 8 hours or greater

CN British Columbia PST

7.000% of charges

CN Goods & Services Tax BC Only

5.000% of charges

California

CA - El Cerrito Sales Tax

1.500% of charges

CA Alameda County District Tax

2.000% of charges

CA Arcata City District Tax

0.750% of charges

CA Burbank City Sales Tax

0.750% of charges

CA Butte County District Tax

4.000% of charges

CA City of Los Gatos

0.125% of charges

CA City of San Jose

0.250% of charges

CA Concord City District Tax

0.500% of charges

CA Contra Costa District Tax

1.000% of charges

CA Davis City District Tax

1.000% of charges

CA Fresno County Sales Tax

0.725% of charges

CA Fresno Yosemite Airport Customer Facility Charge

$4.50 per reservation per day

CA Glendale City Sales Tax

0.750% of charges

CA Half Moon Bay Airport Tax

2.500% of charges

CA Hayward City Sales Tax

0.500% of charges

CA Humboldt County Transactions Tax

0.500% of charges

CA LA County District Tax

2.250% of charges

CA LAX Customer Facility Charge

$7.50 per reservation

CA Long Beach City District Tax

0.750% of charges

CA Marin County District Tax

1.000% of charges

CA Merced City Tax

0.500% of charges

CA Merced County Tax

0.500% of charges

CA Monterey County District Tax

0.500% of charges

CA Napa County Flood Protection Authority Tax

0.500% of charges

CA Oakland Airport Customer Facility Charge

$10.00 per reservation

CA Orange County District Tax

0.500% of charges

CA Palm Springs Airport Customer Facility Charge

$10.00 per reservation

CA Palm Springs City Sales Tax

1.500% of charges

CA Pasadena City Sales Tax

0.750% of charges

CA Redwood City Sales Tax

0.500% of charges

CA Riverside City Sales Tax

1.000% of charges

CA Riverside Cnty Dist Tax

0.500% of charges

CA Rohnert Park City Sales Tax

0.500% of charges

CA Sacramento City Transaction Tax

1.000% of charges

CA Sacramento Trans Authority Tax

0.500% of charges

CA San Bernardino County Tax

0.500% of charges

CA SAN Customer Facility Charge

$7.50 per reservation per day

CA SAN Customer Facility Charge

$7.50 per reservation per day

CA San Diego APO Garage Fee - Includes Tax

$3.77 per reservation

CA San Diego County District Tax

0.500% of charges

CA San Joaquin County Sales Tax

0.500% of charges

CA San Luis Obispo City District Tax

0.500% of charges

CA San Mateo City Transaction Tax

0.250% of charges

CA San Mateo County Sales Tax

1.500% of charges

CA San Mateo County Tax

2.000% of charges

CA San Rafael City Sales Tax

0.750% of charges

CA Santa Barbara Airport Customer Facility Charge

$10.00 per reservation

CA Santa Barbara City Tax

1.000% of charges

CA Santa Barbara County District Tax

0.500% of charges

CA Santa Clara County Tax

1.750% of charges

CA Santa Cruz City District Tax

0.750% of charges

CA Santa Cruz Cnty District Tax

1.250% of charges

CA Santa Monica City Transaction Tax

0.750% of charges

CA Seaside City Sales Tax

1.500% of charges

CA SF District Tax

1.250% of charges

CA SFO Transportation Fee

$16.00 per reservation

CA SJC Customer Facility Charge

$7.50 per reservation per day

CA Solano County Tax

0.125% of charges

CA Sonoma County Sales Tax

1.000% of charges

CA South San Francisco City Sales Tax

0.500% of charges

CA State & Local Sales Tax

7.250% of charges

CA State & Local Sales Tax - Annual Only

7.250% of charges

CA Stockton City Sales Tax

1.250% of charges

CA Tourism Assessment Fee

3.500% of charges

Colorado

CO Adams County Ownership Tax

2.000% of charges

CO Adams County Sales Tax_RTD

1.850% of charges

CO Aurora City Sales Tax

3.750% of charges

CO Arapahoe County Rental Tax

2.000% of charges

CO Arapahoe County Sales Tax

1.350% of charges

CO Boulder City Sales Tax

3.860% of charges

CO Boulder County Rental Tax

2.000% of charges

CO Boulder County Sales Tax

2.085% of charges

CO Colorado Springs Auto Rental Tax

1.000% of charges

CO Colorado Springs Sales Tax

3.120% of charges

CO DEN Customer Facility Charge

$2.43 per reservation per day

CO Denver City Rental Tax

2.000% of charges

CO Denver City Sales Tax

7.250% of charges

CO Denver County Sales Tax

1.100% of charges

CO El Paso County Ownership Tax

2.000% of charges

CO El Paso County Sales Tax

1.230% of charges

CO Ft Collins Sales Tax

3.850% of charges

CO Golden City Tax

3.000% of charges

CO Greenwood Village Sales Tax

3.000% of charges

CO Jefferson County Sales Tax

1.600% of charges

CO Lakewood City Sales Tax

3.000% of charges

CO Larimer County Rental Tax

2.000% of charges

CO Larimer County Sales Tax

0.800% of charges

CO Pikes Peak Rural Transportation Authority Sales Tax

1.000% of charges

CO Road Safety Program Fee

$2.00 per reservation per day

CO State Sales Tax

2.900% of charges

CO Summit County Rental Tax

2.000% of charges

CO Summit County Sales Tax

3.475% of charges

CO Town of Breckenridge Sales Tax

2.500% of charges

Connecticut

CT Bradley Int'l Airport Customer Facility Charge

$6.74 per reservation

CT Tourism Account Surcharge

$1.00 per reservation per day

CT Vehicle Rental Tax

9.350% of charges

Delaware

DE Rental Tax

1.991% of charges

Florida

FL Alachua County Sales Tax

1.000% of charges

FL Bay County Sales Tax

1.000% of charges

FL Duval County Sales Tax

1.000% of charges

FL Escambia County Sales Tax

1.500% of charges

FL Hillsborough County Sales Tax

2.500% of charges

FL JAX Airport Customer Facility Charge

$2.14 per reservation

FL Leon County Sales Tax

1.500% of charges

FL Miami-Dade County Sales Tax

1.000% of charges

FL Orange County Sales Tax

0.500% of charges

FL Orlando Airport - Customer Facility Fee

$2.66 per reservation per day

FL Palm Beach County Sales Tax

1.000% of charges

FL Pensacola Airport Customer Facility Fee

$4.57 per reservation per day

FL Rental Car Surcharge

$2.14 per reservation per day 24 hours or greater

FL Rental Car Surcharge - Car Share

$1.07 per reservation less than 24 hours

FL Sarasota Sales Tax

1.000% of charges

FL State Sales Tax

6.000% of charges

FL Tampa Int'l Airport Customer Facility Charge

$6.46 per reservation

FL Volusia County Sales Tax

0.500% of charges

Georgia

GA ATL Customer Facility Charge incl Tax

$5.54 per reservation per day

GA Atlanta Vehicle Rental Tax

3.000% of charges

GA Bulloch County Sales Tax

4.000% of charges

GA Carroll County Sales Tax

3.000% of charges

GA Chatham County Sales Tax

3.000% of charges

GA Clarke County Rental Tax

3.000% of charges

GA Clarke County Sales Tax

4.000% of charges

GA Cobb County Rental Tax

3.000% of charges

GA Cobb County Sales Tax

2.000% of charges

GA College Park Vehicle Rental Tax

3.000% of charges

GA Columbus City Rental Tax

3.000% of charges

GA Dekalb County Sales Tax

4.000% of charges

GA Doraville Rental Tax

3.000% of charges

GA East Point Rental Tax

3.000% of charges

GA Fulton County Sales Tax

3.750% of charges

GA Gwinnett County Sales Tax

2.000% of charges

GA Lawrenceville Rental Tax

3.000% of charges

GA Muscogee County Sales Tax

4.000% of charges

GA Newton County Sales Tax

3.000% of charges

GA Richmond County Rental Tax

3.000% of charges

GA Richmond County Sale Tax

4.000% of charges

GA State Sales Tax

4.000% of charges

Hawaii

HI Car Sharing Vehicle Surcharge

$0.25 per half hour or $5.00 per day

HI Excise Tax & Oahu Surcharge

4.703% of charges

Idaho

ID Sales Tax

6.000% of charges

Iowa

IA Black Hawk County Sales Tax

1.000% of charges

IA Rental Tax

5.000% of charges

IA Sales Tax

6.000% of charges

IA Story County Sales Tax

1.000% of charges

Illinois

IL MPEA Tax

6.000% of charges

IL Carbondale Tax

1.000% of charges

IL Champaign Vehical Rental Tax

1.000% of charges

IL Charleston Rental Tax

1.000% of charges

IL Chicago Lease Transaction Tax

9.000% of charges

IL Chicago Midway Airport - Customer Facility Charge

$4.75 per reservation per day

IL Chicago Motor Vehicle Lessor Tax

$2.75 per reservation 24 hours or greater

IL Chicago O'Hare Airport - Customer Facility Charge

$8.00 per reservation per day

IL Cook County Vehicle Tax

1.000% of charges

IL Deerfield Vehicle Rental Tax

1.000% of charges

IL Dekalb Vehicle Rental Tax

1.000% of charges

IL Edwardsville Vehicle Rental Tax

1.000% of charges

IL Elmhurst Vehicle rental tax

1.000% of charges

IL Evanston Vehicle Rental Tax

1.000% of charges

IL Grayslake Vehicle Rental Tax

1.000% of charges

IL Highland Park Vehicle Rental Tax

1.000% of charges

IL Libertyville Vehicle Rental Tax

1.000% of charges

IL Naperville Vehicle Rental Tax

1.000% of charges

IL Peoria Veh Rental Tax

1.000% of charges

IL Springfield Vechicle Rental Tax

1.000% of charges

IL Urbana Vehicle Rental Tax

1.000% of charges

IL Vehicle Rental Tax

5.000% of charges

IL Waukegan Vehicle Rental Tax

1.000% of charges

IL Wheaton City Rental Tax

1.000% of charges

Indiana

IN Auto Rental Excise Tax

4.000% of charges

IN Marion County Auto Rental Tax

6.000% of charges

IN Sales Tax

7.000% of charges

Kansas

KS Sedgwich County Sales Tax

1.000% of charges

KS State Rental Tax

3.500% of charges

KS State Sales Tax

6.500% of charges

KS Wichita Broadview Hotel CID Tax

3.000% of charges

Kentucky

KY Campbell County Motor Vehicle License Fee

3.000% of charges

KY State Sales Tax

6.000% of charges

Louisiana

LA Baton Rouge Sales Tax

5.500% of charges

LA Jefferson Sales Tax

4.750% of charges

LA Kenner APO Sales Tax

2.000% of charges

LA State Rental Tax

3.000% of charges

LA State Sales Tax

4.450% of charges

Maine

ME Short Term Auto Rental

10.000% of charges

Maryland

MD Vehicle Rental Sales Tax

11.500% of charges

Massachusetts

MA Consolidation Facility Charge Fee with Tax

$6.38 per reservation per day

MA Convention Center Financing Surcharge

$10.00 per year since joining

MA Police Training Fee

$2.00 per reservation 12 hours or greater

MA Revere Rental Surcharge

$10.00 per year since joining

MA Sales tax

6.250% of charges

Michigan

MI Sales Tax

6.000% of charges

MI Wayne County Stadium Tax

2.000% of charges

Minnesota

MN County Transit Sales Tax

0.500% of charges

MN Hennepin County Sales Tax

0.150% of charges

MN Mankato Sales Tax

0.500% of charges

MN Minneapolis Airport Customer Facility Charge

$7.18 per reservation per day

MN Minneapolis City sales tax

0.500% of charges

MN Motor Vehicle Rental Fee

3.000% of charges

MN Motor Vehicle Rental Fee

5.000% of charges

MN Motor Vehicle Rental Tax

9.200% of charges

MN Sales Tax

6.875% of charges

MN St. Paul City sales tax

0.500% of charges

MN Transit Improvement Tax

0.250% of charges

Missouri

MO Boone County Sales Tax

1.750% of charges

MO Cape Girardeau County Sales Tax

1.000% of charges

MO Cape Girardeau Sales Tax

1.000% of charges

MO Columbia Sales Tax

2.000% of charges

MO Edmundson City Tax - Pear Tree Lane

3.750% of charges

MO Edmundson City Sales Tax

1.750% of charges

MO Greene County Sales Tax

1.750% of charges

MO Jackson County Sales Tax

1.375% of charges

MO Kansas City Airport Sales Tax

1.000% of charges

MO Kansas City Airport CFC

$3.28 per reservation

MO Kansas City Rental Fee Plus Tax on Fee

$0.54 per reservation per day less than 24 hours

MO Kansas City Sales Tax

3.000% of charges

MO KC Daily Rental Fee Plus Tax on Fee

$4.34 per reservation per day 24 hours or greater

MO Maryland Heights Sales Tax

0.500% of charges

MO Platte County Sales Tax

1.375% of charges

MO Springfield Sales Tax

2.125% of charges

MO St. Louis County Sales Tax

3.390% of charges

MO State Sales Tax

4.225% of charges

MO Woodson Terrace City Sales Tax

1.750% of charges

Mississippi

MS County Vehicle Rental Tax

6.000% of charges

MS Sales Tax

5.000% of charges

Nebraska

NE Douglas County Rental Tax

5.750% of charges

NE Lancaster County Rental Tax

5.750% of charges

NE Lincoln City Occupation Fee as Taxed

4.460% of charges

NE Lincoln City Sales Tax

1.500% of charges

NE Omaha Combined Occ & Sales Tax

$8.92 per reservation 24 hours or greater

NE Omaha City Sales Tax

1.500% of charges

NE Omaha Short Term Occ & Sales Tax

4.460% of charges less than 24 hours

NE State Sales Tax

5.500% of charges

New Hampshire

NH Meals & Rental Tax'

9.000% of charges

New Jersey

NJ Domestic Security Fee

$5.00 per reservation per day

NJ EWR Rental Tax

5.000% of charges

NJ EWR Transportation Facility Charge

$2.50 per reservation per day

NJ State Sales Tax

6.625% of charges

New Mexico

NM Albuquerque Gross Receipts Tax

7.875% of charges

NM Leased Vehicle Gross Receipts Tax

5.000% of charges

NM Leased Vehicle Surcharge Tax

$2.00 per reservation per day

New York

NY Albany County Sales Tax

8.000% of charges

NY Broome County Sales Tax

8.000% of charges

NY City/State Sales Tax

8.875% of charges

NY Cortland County Sales Tax

8.000% of charges

NY Dutchess County Sales Tax

8.125% of charges

NY Erie County Sales Tax

8.750% of charges

NY JFK Transportation Fee incl Tax

$3.00 per reservation per day

NY Livingston County Sales Tax 8%

8.000% of charges

NY Madison County Sales Tax

8.000% of charges

NY Monroe County (Rochester) sales tax

8.000% of charges

NY Nassau County Sales Tax

8.625% of charges

NY New Rochelle City Sales Tax

8.375% of charges

NY Oneida County Sales Tax

8.750% of charges

NY Onondaga County Sales Tax

8.000% of charges

NY Ontario County Sales Tax

7.500% of charges

NY Oswego County Sales Tax

8.000% of charges

NY Passenger car rental tax

12.000% of charges

NY Schenectady County Sales Tax

8.000% of charges

NY St Lawrence County Sales Tax

8.000% of charges

NY Suffolk County Sales Tax

8.625% of charges

NY Ulster County Sales Tax

8.000% of charges

NY Westchester County sales tax

8.375% of charges

NY White Plains Sales Tax

8.375% of charges

NY Yonkers Sales Tax

8.875% of charges

Nevada

NV Clark County Rental Fee

2.000% of charges

NV Clark County Sales Tax

8.250% of charges

NV Las Vegas Airport Customer Facility Charge

$4.00 per reservation per day

NV Short Term Rental Tax

10.000% of charges

NV Washoe County Rental Tax

2.000% of charges

NV Washoe County Sales Tax

8.265% of charges

North Carolina

NC Boone Rental Tax

1.500% of charges

NC Chapel Hill Rental Tax

1.500% of charges

NC Charlotte City Rental Tax

1.500% of charges

NC County Transit Tax

5.000% of charges

NC Cumberland County Rental Tax

1.500% of charges

NC Davidson City Rental Tax

1.500% of charges

NC Durham City Rental Tax

1.500% of charges

NC Durham County Rental Tax

1.500% of charges

NC Elon College Vehicle Rental Tax

1.500% of charges

NC Fayetteville Rental Tax

1.500% of charges

NC Forsyth County Rental Tax

1.500% of charges

NC Greensboro Rental Tax

1.500% of charges

NC Greenville Rental Tax

1.500% of charges

NC Guilford County Rental Tax

1.500% of charges

NC Harnett County Rental Tax

1.500% of charges

NC High Point City Rental Tax

1.500% of charges

NC Mecklenburg County Rental Tax

1.500% of charges

NC Mecklenburg County U-Drive-It Rental Tax

5.000% of charges

NC Motor Vehicle Lease and Rental Tax

8.000% of charges

NC Orange County Rental Tax

1.500% of charges

NC PART Privilege Tax

5.000% of charges

NC Pitt County Rental Tax

1.500% of charges

NC Raleigh City Rental Tax

1.500% of charges

NC Wake County Rental Tax

1.500% of charges

NC Watauga Rental Tax

1.500% of charges

NC Winston-Salem Rental Tax

1.500% of charges

Ohio

OH - Central Ohio Transit Authority

0.250% of charges

OH Athens County Sales Tax

1.250% of charges

OH Cleveland Vehicle Lessor Tax

$6.00 per reservation 4 hours or greater

OH Cuyahoga County Sales Tax

1.250% of charges

OH Cuyahoga County Transit Tax

1.000% of charges

OH Franklin County Sales Tax

1.750% of charges

OH Greene County Sales Tax

1.000% of charges

OH Hamilton County Sales Tax

1.250% of charges

OH Lucas County Sales Tax

1.250% of charges

OH Montgomery County Sales Tax

1.750% of charges

OH Portage County Sales Tax

1.500% of charges

OH Stark County Sales Tax

0.750% of charges

OH State Sales Tax

5.750% of charges

Oklahoma

OK Cleveland County Sales Tax

0.250% of charges

OK Norman City Sales Tax

4.000% of charges

OK Payne County Sales Tax

0.813% of charges

OK State Rental Tax

6.000% of charges

OK State Sales Tax

4.500% of charges

OK Stillwater City Sales Tax

3.500% of charges

Ontario

CN Ontario HST

13.000% of charges

Oregon

OR Eugene Airport Customer Facility Charge

$3.30 per reservation

OR Lane County Rental Tax

10.000% of charges

Pennsylvania

PA Allegheny County Rental Vehicle Tax

$2.00 per reservation per day

PA Allegheny County Sales Tax

1.000% of charges

PA Philadelphia County Sales Tax

2.000% of charges

PA Philadelphia Vehicle Rental Tax

2.000% of charges

PA PHL Airport Customer Facility Charge

$8.00 per reservation per day

PA Pittsburgh Airport Customer Facility Fee

$3.27 per reservation per day

PA Public Transportation Assistance Fund 4+

$2.00 per reservation per day 4 hours or greater

PA Public Transportation Assistance Fund Less than 4

$1.25 per reservation per day less than 4 hours

PA Sales Tax

6.000% of charges

PA Vehicle Rental Tax

2.000% of charges

Rhode Island

RI Sales Tax

7.000% of charges

RI Taxed Rental Surcharge

8.560% of charges

RI TFGreen Airport Customer Facility Charge

$6.93 per reservation per day

South Carolina

SC Charleston County Local Tax

3.000% of charges

SC Horry County Local & Capital Improvement Tax

2.000% of charges

SC Myrtle Beach Airport Customer Facility Charge

$4.46 per reservation per day

SC Myrtle Beach Tourism Development Tax

1.000% of charges

SC Pickens County

1.000% of charges

SC Sales Tax

6.000% of charges

Tennessee

TN Alcoa Sales Tax

2.750% of charges

TN Auto Rental Surcharge

3.000% of charges

TN Davidson County Rental Surcharge

1.000% of charges

TN Davidson County Sales Tax

2.250% of charges

TN Franklin County Sales Tax

2.250% of charges

TN Knox County Sales Tax

2.250% of charges

TN Memphis Airport - Customer Facility Fee

$4.57 per reservation per day

TN Nashville Airport Customer Facility Charge

$5.10 per reservation per day

TN Nashville Airport transaction fee

$2.00 per reservation

TN NBA Arena Tax

2.000% of charges

TN Shelby County Sales Tax

2.250% of charges

TN State Sales Tax

7.000% of charges

Texas

TX AUS Customer Facility Charge incl Tax

$6.84 per reservation per day

TX Austin MTA Tax

1.000% of charges

TX Austin Rental Tax

5.000% of charges

TX Bexar County Rental Tax

5.000% of charges

TX El Paso Rental Tax

5.000% of charges

TX Harris County Rental Car Tax

5.000% of charges

TX IAH Customer Facility Charge Fee

$4.60 per reservation per day

TX Mclennan County Sales Tax

0.500% of charges

TX Motor Vehicle Rental Tax

10.000% of charges

TX San Antonio Airport Customer Facility Charge

$5.75 per reservation per day

TX State Sales Tax

6.250% of charges

TX Arlington City Rental Tax

5.000% of charges

Utah

UT Salt Lake County Rental Tax

7.000% of charges

UT Salt Lake County Sales Tax

2.400% of charges

UT State Rental Tax

2.500% of charges

UT State Sales Tax

4.850% of charges

Vermont

VT Rental Company Tax

9.000% of charges

Virginia

VA DMV Rental Fee

2.000% of charges

VA Local Vehicle Rental Tax

4.000% of charges

VA Motor Vehicle Rental Tax

4.000% of charges

Washington

WA Bellevue Sales Tax

3.500% of charges

WA Bellingham City Sales Tax

2.200% of charges

WA Ellensburg City Sales Tax

1.800% of charges

WA Kitsap County Sales Tax

2.500% of charges

WA Kittitas County Rental Tax

6.900% of charges

WA Pullman Sales Tax

1.300% of charges

WA Redmond Sales Tax

3.500% of charges

WA Renton City Sales Tax

3.500% of charges

WA Seatac Local Sales Tax

3.500% of charges

WA Seattle Sales Tax

3.600% of charges

WA Spokane City Sales Tax

2.400% of charges

WA Spokane County Rental Tax

6.900% of charges

WA State Rental Car Tax-Pierce County

7.700% of charges

WA State Rental Car Tax - Bainbridge Island

5.900% of charges

WA State Rental Car Tax - Clark County

5.900% of charges

WA State Rental Car Tax - King County

7.700% of charges

WA State Rental Tax - Thurston County

5.900% of charges

WA State Rental Tax - Whatcom County

5.900% of charges

WA State Rental Tax - Whitman County

5.900% of charges

WA State Sales Tax

6.500% of charges

WA Tacoma City Sales Tax

3.700% of charges

WA Thurston County PBTA Sales Tax

2.600% of charges

WA Vancouver Sales Tax

1.900% of charges

Washington, DC

DC Rental Sales Tax

10.250% of charges

Wisconsin

WI Baseball Stadium District Tax

0.100% of charges

WI Center Local Exposition Car Rental Tax

3.000% of charges

WI Dane County Sales Tax

0.500% of charges

WI Milwaukee County Sales Tax

0.500% of charges

WI Rental Vehicle Fee

5.000% of charges

WI State Sales Tax

5.000% of charges

West Virginia

WV Daily Rental Tax

$1.00 per reservation per day

WV Sales Tax

6.000% of charges

When adding an additional driver to your account they will be able to make reservations, but you (as the account holder) will be responsible for all billing matters. Below are a few steps on adding others to your account.

What you'll need to doLet the new driver know the email address you have on file as they will need it to find your account when applying. Once their application is submitted you will receive an email with instructions on how to approve them as a driver on your account.

What the new driver will need to doThe new driver will need to select Join an Existing Account here. During the process, they will be prompted to enter your email address to find your account.

Managing additional driversYou are always able to manage additional drivers on your account by clicking here to go to your account page. Under the my membership section there will be a link to manage drivers on my account. Here you will be able to approve and revoke memberships of additional drivers.

Some organizations and businesses have established partnerships with Zipcar where you can be a member on their account or receive a discount on your own account.

Check here to see if your organization has an existing partnership with Zipcar.

Some companies and organizations require approval from an administrator in order for you to sign up for Zipcar under their account. If so, check with your organization after signing up to make sure your Zipcar application is approved.

Zipcar for Business is a great money and time-saving alternative to taxis, car services, rental cars, employee reimbursement and company fleets. Zipcar provides you with self-service access to a diverse fleet of cars 24/7, with discounted driving rates Monday through Friday. You can learn more about Zipcar for Business and apply by clicking here.

Viewing your Billing activity

On the member website, click on Billing in the top navigation bar to access the Billing page.

Here are a few tips when viewing the Billing page:

Line items are grouped by trip or recurring charge (i.e. membership or waiver fees).

Clicking on a line item will allow you to view a detailed breakdown of all transactions associated with that item.

Items are listed by most recent activity first, going back 12 months.

Your total credit balance is shown in the Your credits callout at the top right of the page. If you have any credits, you can click the View detailslink to see a breakdown of all the active credits on your account.

Please note: So long as you have credits, they are automatically applied to your trips. To see how much driving credit was applied to a recent trip, expand the trip item to view the transaction details. Any credits that were applied will be listed here.

A monthly view of all billing activity is coming soon.

Accounts on monthly payment cycles: Accessing your invoice

If you make your Zipcar payments on a monthly basis, there are a few differences in how you access your billing information on the new Billing page.

Here are a few tips when reviewing your Zipcar billing activity:

Please review the section above for tips on the Billing page itself.

As we are in the process of moving between billing systems, your invoice for activity on the old billing system may need to be accessed separately.

From the Billing page, click the additional link under Your credits called View invoice summary here. The information provided in the pop-up window includes all your activity on the new billing system.

Click on a past invoice to download billing activity associated with that invoice.

To access your activity on the old system, click on the link at the bottom of the pop-up window: Activity on old billing system can be viewed here. From there, you will be able to download and review your activity from the old system.

For the time being, you may continue to incur charges on the old system, specifically recurring charges like membership fees and waiver fees. This means that you may see two different balances and payments due for a given month.

Should you need to request any information that youre not able to find on the Billing page or have any questions, please fill out this form.

Before you apply for membership, review the below eligibility requirements to become a member of our car sharing community.

Applicants must be 21 years or older to be eligible for membership; 18 years or older if applying with a college or university partnered with Zipcar.

Applicants must have a valid driver's license. Learner's permits will not be accepted.

Applicants will be required to accept the terms and conditions of the member application and member agreement.

Applicants that possess a non-US based license need to submit a color copy of their drivers license and passport. Applicants that possess a British Columbia based license need to submit a color copy of their driver's license, a driver's abstract and claims history. These documents can be submitted through the contact form here.

Applicants in Michigan under the age of 21 must have no major violations (see below), "incidents", or alcohol or drug related violations.

Excessive speed (20 mph or more over speed limit)

Operating to endanger, reckless driving, etc.

Leaving the scene of an accident involving property damage

Operating a motor vehicle with a suspended or revoked license

Speeding in a school zone (or similar events)

Learn more about applying to join Zipcar.

Apply to join here.

Submit your account information and select a membership plan that best fits your needs.

We'll verify your driver's license and driving record.

Once approved, a Zipcard will be sent by USPS mail (typically takes 5-7 business days). If you haven't received your zipcard within 7 business days, please contact us.

Once you receive and activate your Zipcard, you can book Zipcars on our website or through the mobile application.

For out of pocket expenses incurred during your recent reservation, we are glad to be of service and reimburse expenses pre-approved by a Zipcar agent (give us a call at 866-4ZIPCAR first).

Submit a Refund Request

Use the link above and selectRefund Request or use theContact Us button below.

Valid Expenses

Fuel if there is an issue with the gas card

Transportation to another Zipcar if you are moved by us to a vehicle that isn't within walking distance

Maintenance if your vehicle runs out of washer fluid or has a flat tire

Car wash if your vehicle is particularly dirty

Keep in Mind

Requests must be submitted within 30 days of purchase

Photos must clearly show the date, time, and amount of purchase

Fuel receipts must show the final charge amount and not a pre-authorized amount

A copy of your bank statement can be submitted if you have lost the receipt

Toll Passes

Most Zipcars will include a toll pass. To find a Zipcar with a toll pass you can check the vehicle amenity icons when selecting which Zipcar to drive. While it does not cost anything to use the toll pass, you will still be responsiblefor the tolls charges.

Toll Charges

All toll charges will be added to your account after the reservation ends. It may take a few days for Zipcar to learn of the tollsfrom the municipality so we add tolls on your account as a pending charge. All tolls will settle on your monthly settlement date which you can find by clicking here to go to my stuff>my account. Your settlement date can be found under my membership and will be the same day of the month as you membership feerenewal.

Personal Tolls

If your Zipcar comes with a toll pass, don't use your own personal pass instead as this could result in double-charging. If you're in one of our cities that does not offer toll passes, you may use your own as long as you follow the rules and regulations set up by the toll authority.

While we are eager to get your membership started, there are a couple things that need to happen before you can begin booking Zipcars.

First, we'll needto review your driving record which typically takes a day, but in some cases it may take a little longer. Once you're approved (or if we need further information) we'll reach out to you via email.

Second, you'll also need to activate your Zipcard before you can reserve and drive. We'll mail you one shortly after you're approved. It takes up to 5-7 business days for the Zipcard to arrive USPS First Class mail.

You can always check the status of your application by logginginto your account here.

Note

If you are joining through a business, university,or affiliate the application process may take a little longer since you will also have to be approved by an administrator.

We love feedback! If you have anything to share with us about the your Zipcar experience, use the Contact Usbutton below to share your thoughts.

If you're unable to find your reserved vehicle at the beginning of our reservation, please follow these steps:

Make sure that you have the correct date, time, and location, using the mobile app.

Make sure that your reservation time has actually started; if not another member could be on the way back with your vehicle.

Use the mobile app to honk the horn on the vehicle in case it has been parked slightly out of location.

Call us at 866-4ZIPCAR. We can direct you if the vehicle is at a nearby alternate location. If the vehicle is not nearby we can move you to another vehicle.

You need to return your Zipcar to its home location at the end of your reservation. If you're dropping off at a location that has more than one reserved Zipcar space, any of them will do.

Check out what else is needed to end your reservation.

If the Zipcar space is unavailable

If your Zipcar spot it taken or blocked, please find the nearest available and legal space where the vehicle will not be towed. Then give us a call at 866-4ZIPCAR to let us know so we can help the next member who has the vehicle reserved.

Regional Parking Information

Denver

What to look for: If your Zipcar lives at a City of Denver on-street (curbside) Zipcar spot and the spot has been taken by another vehicle when you arrive, you may park in a legal parking space on the same block. Be sure to call the call 866-4ZIPCAR to let us know where exactly you parked it.

Houston

What to look for: If your Zipcar lives at a City of Houston on-street (curbside) parking spot, you'll notice that the signage is not branded with Zipcar. The sign will indicate "Carshare Parking Only". Remember that your Zipcar lives in this spot only. Please do not park it in other Carshare spots.

How it's Different: These Zipcar locations are unique as the parking is not branded with Zipcar signage.

San Diego

What to look for: Several on-street spaces provided by the city have signs which say "Permitted Car Share Vehicles Only" or "No Parking (Reserved Car Share)."

How it's Different: These Zipcar locations are unique as the parking is not branded with Zipcar signage.

Washington, D.C./Alexandria, VA

What to look for:When driving a Zipcar in DC, you can park at any legal curbside space. You still need to return your Zipcar back to the home location at the end of the reservation. Here are the spots you can legally park a Zipcar during your reservation at no cost:

Curbside spaces with a parking meter

Curbside spaces without a parking meter

Curbside spaces that require a Residential Parking Permit (RPP) in all eight wards of the city

How it's Different: These Zipcar locations are unique as the parking is not branded with Zipcar signage.

Vancouver

What to look for: When driving a Zipcar in Vancouver, you can park at any curbside space with a parking meter/ kiosk operated by the City of Vancouver for up to two hours at no additional cost. You still need to return your Zipcar back to the home location at the end of the reservation. Here are the spots you can legally park a Zipcar during your reservation at no cost:

Curbside spaces with a parking meter or parking kiosk operated by The City of Vancouver

Curbside spaces without a parking meter

"Resident only" and "No parking except with permit" areas

How it's Different: These parking locations are unique as the spaces are not branded with Zipcar signage.

All membership plans renew automaticallyto keep your account running smoothly and ready to reserve.

To see when your membership fees will charge you can click here to go to my stuff > my account.Under the mymembership section, you will be able to see the details of your plan and when it will be billed next.

Driving with Zipcar has its perks. Here is some of what is included in all reservations:

Gas is on us, gas cards are in every Zipcar

At least 180 miles included with each trip

Coverage in case of an accident

A free, designated parking spot

24-hour Roadside Assistance, just call us at 866-4ZIPCAR

Pets are not allowed in Zipcars unless they are in locked pet carriers. Members are subject to fees if evidence of pet hair is found in the vehicle they have reserved.

We do waive the requirement for pets in carriers for members with service animals. Members with service animals need to inform us if we will need to clean any pet hair from the vehicle in order to prepare it for the next member.

If you're affiliated with one of the 600+ universities that have partnered with Zipcar, you can sign up through your university for a discounted rate and join Zipcar if you are 18 years or older.

Check here to see if your university has an existing partnership with Zipcar.

Students: You can apply through your university online by clicking here. Once there, search for your university and you will be brought to your school-specific page. Apply for membership by clicking Join student plan and following the directions to complete an application.

Faculty/Staff/Alumni: You can apply through your university online by clicking here.Once there, search for your university and you will be brought to your school-specific page. Apply for membership by scrolling to theFaculty, alumni or staff?section and clicking Join here. You will be prompted to search for your university and once confirmed it will provide you with the various account options. Be sure to select to select the appropriate account to prevent delays in your application.

Some university accounts require approval from an administrator in order for you to sign up for Zipcar under their account. If so, check with your university account administrator after signing up to make sure your Zipcar application is approved.

Note

To ensure a quicker approval time please use your school (.edu) email address when applying.

There's never a limit on how far you can drive your Zipcar, but there is a limit on how many of those miles are covered for free.

Zipcars in the United States

Every reservation comes with a free 180 miles and reservations longer than 24 hours get even more:

180 free miles for each 24-hour period

20 free miles for each additional hour of your reservation until you reach 180 miles

All additional mileage will be billed at $0.45/mile when your reservation ends (up to $0.55/mile for premium vehicles and cargo vans).

Note

Pay per-mile cars and some rate plans do not receive free miles.

Zipcars inCanada

Every reservation comes with a free 200 kilometers and reservations longer than 24 hours get even more:

200 free kilometers for each 24-hour period

15 free kilometers for each additional hour of your reservation until you reach 200 kilometers

All additional mileage will be billed at $0.30/kilometer when your reservation ends (up to $0.45 for premium vehicles and cargo vans).

Note

Pay per mile cars and some special rate plans do not receive free kilometers.

If your business is tax exempt, you can submit a state-issued exemption certificate by clicking the Contact Us button below. The business name and address on your certificate must match the information on your application. If it all checks out, we'll confirm approval within two to five business days of receiving your email.

Learn more about Zipcar business memberships.

Preferred addresses can be added to your account to make it easier to search for Zipcars near a location most convenient to you.

To set up a preferred address, login to Zipcar and selectmy account > where I zip.Here you will be able to edit your preferred address or set another address associated with your account to be preferred.

When booking a Zipcar, your preferred address will be used as the default search address.

Before you start driving, you must inspect your Zipcar inside and out and report any problems. This will help ensure our vehicles get the care they need and you are not held responsible for any issues.

What to Report

We ask that you report any problem with the vehicle, including:

Vehicle damage, including scratches or dents larger than a credit card

Fuel left below tank

Dirty vehicles, including litter, smoke, pet hair, or anything else that might affect another members experience

Warning lights, flat tires, and other maintenance issues

How to Report

Please report any issues through the Zipcar iPhone or Android app by clicking Reporton the Drivescreen. You will be prompted to submit photos and a brief description of the problem.

Note

If you feel that the vehicle is too dangerous or dirty to drive, please call us at 866-4ZIPCAR.

If you know your password and would like to update it, you can change it here.

To reset your password or retrieve your username, head to our password reset page.

A member with a suspended account will not be able to make a booking, change an existing booking, or unlock a Zipcar, but will still have access to all billing information on their account.

Some reasons an account may be suspended:

Account has been compromised

Account involved in an accident in a Zipcar

Account involved in a missing or unreturned Zipcar

Balance due on an account for more than three weeks

Non-member driving on a booking under the account

Violations of Zipcar rules around late returns or car cleanliness

Violations of the member contract

If your account is suspended you can make a request to have it unsuspended. Any decision made at that point will be final and ineligible for further review.