FirstBank Claimed Company

EMPLOYEE PARTICIPANTS: 114

TOTAL RATINGS: 618

First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 113

TOTAL RATINGS: 978

FirstBank vs First Citizens Bank

Compare FirstBank versus First Citizens Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 114 employees and customers of FirstBank and 113 employees and customers of First Citizens Bank.

FirstBank

FirstBank's brand is ranked #864 in the list of Global Top 1000 Brands, as rated by customers of FirstBank. Their current market cap is $136.39M.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

3.9/5

Product Quality

2.8/5

3.5/5

Pricing

2.9/5

3.6/5

Customer Service

2.7/5

NPS Score

50%	Promoters
17%	Passive
33%	Detractors

Net Promoter Score
Winner by 30

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

See how FirstBank compares to its competitors

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See how First Citizens Bank compares to its competitors

Working at FirstBank vs Working at First Citizens Bank

88 / 100

CEO Rating
Winner by 9%

Frank Holding, Jr.

79 / 100

CEO Rating

FirstBank

FirstBank doesn't have enough ratings to calculate the Team Culture Ratings.

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First Citizens Bank

Employees at First Citizens Bank rate their CEO, Frank Holding, Jr., 79/100. This score is 9% lower than the scores of FirstBank's CEO, Jim Reuter. Employees in the HR and Sales departments rate Frank Holding, Jr. the highest.

CEO Score 88

CEO Score

CEO Score 79

Overall Culture 81

Overall Culture

Overall Culture 77

eNPS

Gender Score 67

Gender Score

Gender Score 88

Diversity Score 79

Diversity Score

Diversity Score 83

Perk And Benefits 57

Perk And Benefits

Perk And Benefits 82

Professional Dev. 83

Professional Dev.

Professional Dev. 77

Overall Culture at FirstBank vs First Citizens Bank

/ 100

FirstBank

Employees at FirstBank rate their Overall Culture a 81/100, with Operations as the department that rate their experience the highest.

Overall Culture
Winner by 4%

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a /100, with HR and Sales as the two departments that rate their experience the highest.

FirstBank
First Citizens Bank77

Employee Net Promoter Score at FirstBank vs First Citizens Bank

eNPS

FirstBank

59 Promoters 65%

17 Passives 19%

15 Detractors 16%

Employee Net Promoter Score
Winner by 34%

eNPS

First Citizens Bank

45 Promoters 49%

15 Passives 17%

31 Detractors 34%

FirstBank
First Citizens Bank15

Gender Score at FirstBank vs First Citizens Bank

/ 100

FirstBank

Employees at FirstBank rate their Gender Score a 67/100.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 21%

FirstBank
First Citizens Bank89

Diversity Score at FirstBank vs First Citizens Bank

/ 100

FirstBank

Employees at FirstBank rate their Diversity Score a 79/100, with Operations as the department that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a /100.

Diversity Score
Winner by 4%

FirstBank79
First Citizens Bank

Perk and Benefits Score at FirstBank vs First Citizens Bank

/ 100

FirstBank

Employees at FirstBank rate their Perk and Benefits Score a 57/100, with Operations as the department that rate their experience the highest.

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a /100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 25%

FirstBank
First Citizens Bank83

Professional Development Score at FirstBank vs First Citizens Bank

/ 100

FirstBank

Employees at FirstBank rate their Professional Development Score a 83/100.

Professional Development Score
Winner by 6%

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a /100.

FirstBank
First Citizens Bank79

Leadership Culture Ratings vs First Citizens Bank

FirstBank

86 / 100

Leadership Culture Ratings vs First Citizens Bank
Winner by 5%

First Citizens Bank

81 / 100

FirstBank rates % higher than First Citizens Bank on Leadership Culture Ratings vs First Citizens Bank Ratings based on looking at 386 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "How would you rate your manager?".

FirstBank
First Citizens Bank82

Compensation Culture Ratings vs First Citizens Bank

FirstBank rates % lower than First Citizens Bank on Compensation Culture Ratings vs First Citizens Bank Ratings based on looking at 217 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

FirstBank
First Citizens Bank79

Team Culture Ratings vs First Citizens Bank

FirstBank rates % lower than First Citizens Bank on Team Culture Ratings vs First Citizens Bank Ratings based on looking at 178 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "How would you rate the quality of your coworkers?".

FirstBank
First Citizens Bank83

Environment Culture Ratings vs First Citizens Bank

FirstBank

74 / 100

Environment Culture Ratings vs First Citizens Bank
Winner by 3%

First Citizens Bank

71 / 100

FirstBank rates % higher than First Citizens Bank on Environment Culture Ratings vs First Citizens Bank Ratings based on looking at 168 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "Does someone you work with closely, make you want to quit your job?".

FirstBank
First Citizens Bank71

Sentiment Culture Ratings vs First Citizens Bank

FirstBank

85 / 100

Sentiment Culture Ratings vs First Citizens Bank
Winner by 13%

First Citizens Bank

72 / 100

FirstBank rates % higher than First Citizens Bank on Sentiment Culture Ratings vs First Citizens Bank Ratings based on looking at 320 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What do you like best about your company?".

FirstBank
First Citizens Bank72