Freshworks vs SugarCRM | Comparably
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Freshworks Claimed Company
EMPLOYEE
PARTICIPANTS
81
TOTAL
RATINGS
820
SugarCRM Claimed Company
EMPLOYEE
PARTICIPANTS
48
TOTAL
RATINGS
608

Freshworks vs SugarCRM

Compare Freshworks versus SugarCRM for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 81 employees and customers of Freshworks and 48 employees and customers of SugarCRM.

Freshworks

Freshworks's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Freshworks. Their current valuation is $3.55B.

SugarCRM

SugarCRM's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SugarCRM. Their current valuation is $450.00M.

4.3/5
Product Quality
3.8/5
4.4/5
Pricing
3.9/5
4.3/5
Customer Service
3.9/5
53
NPS Score
71%Promoters
11%Passive
18%Detractors

Net Promoter Score
Winner by 53

0
NPS Score
41%Promoters
18%Passive
41%Detractors

See how Freshworks compares to its competitors

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See how SugarCRM compares to its competitors

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Salesforce
IBM
SAP
Zendesk

Working at Freshworks vs Working at SugarCRM

Girish Mathrubootham Freshworks' CEO
83 / 100

CEO Rating
Winner by 11%

Craig Charlton SugarCRM's CEO
Craig Charlton
72 / 100

CEO Rating

Freshworks

Freshworks doesn't have enough ratings to calculate the Team Culture Ratings.

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SugarCRM

Employees at SugarCRM rate their CEO, Craig Charlton, 72/100. This score is 11% lower than the scores of Freshworks' CEO, Girish Mathrubootham. Employees in the Sales and Marketing departments rate Craig Charlton the highest.

CEO Score 83
CEO Score
CEO Score 72
Overall Culture 78
Overall Culture
Overall Culture 71
28
eNPS
20
Gender Score 90
Gender Score
Gender Score 69
Diversity Score 83
Diversity Score
Diversity Score 63
Perk And Benefits 74
Perk And Benefits
Perk And Benefits 77
Professional Dev. 73
Professional Dev.
Professional Dev. 43

Overall Culture at Freshworks vs SugarCRM

78
/ 100
Freshworks

Employees at Freshworks rate their Overall Culture a 78/100, with Sales and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 7%

71
/ 100
SugarCRM

Employees at SugarCRM rate their Overall Culture a /100, with Sales and Marketing as the two departments that rate their experience the highest.

  • Freshworks
  • SugarCRM71

Employee Net Promoter Score at Freshworks vs SugarCRM

28
eNPS
Freshworks
34 Promoters 53%
14 Passives 22%
16 Detractors 25%

Employee Net Promoter Score
Winner by 8%

20
eNPS
SugarCRM
19 Promoters 53%
5 Passives 14%
12 Detractors 33%
  • Freshworks
  • SugarCRM18

Gender Score at Freshworks vs SugarCRM

90
/ 100
Freshworks

Employees at Freshworks rate their Gender Score a 90/100.

Gender Score
Winner by 21%

69
/ 100
SugarCRM

Employees at SugarCRM rate their Gender Score a /100, with Sales and Product as the two departments that rate their experience the highest.

  • Freshworks
  • SugarCRM69

Diversity Score at Freshworks vs SugarCRM

83
/ 100
Freshworks

Employees at Freshworks rate their Diversity Score a 83/100, with Product as the department that rate their experience the highest.

Diversity Score
Winner by 20%

63
/ 100
SugarCRM

Employees at SugarCRM rate their Diversity Score a /100.

  • Freshworks
  • SugarCRM63

Perk and Benefits Score at Freshworks vs SugarCRM

74
/ 100
Freshworks

Employees at Freshworks rate their Perk and Benefits Score a 74/100.

77
/ 100
SugarCRM

Employees at SugarCRM rate their Perk and Benefits Score a /100, with Sales and Engineering as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 3%

  • Freshworks
  • SugarCRM78

Professional Development Score at Freshworks vs SugarCRM

73
/ 100
Freshworks

Employees at Freshworks rate their Professional Development Score a 73/100, with Product as the department that rate their experience the highest.

Professional Development Score
Winner by 30%

43
/ 100
SugarCRM

Employees at SugarCRM rate their Professional Development Score a /100, with Product as the department that rate their experience the highest.

  • Freshworks74
  • SugarCRM

Leadership Culture Ratings vs SugarCRM

Freshworks
81 / 100

Leadership Culture Ratings vs SugarCRM
Winner by 15%

SugarCRM
66 / 100

Freshworks rates % higher than SugarCRM on Leadership Culture Ratings vs SugarCRM Ratings based on looking at 317 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "Does your manager seem to care about you as a person?".

  • Freshworks
  • SugarCRM66

Compensation Culture Ratings vs SugarCRM

Freshworks
73 / 100

Compensation Culture Ratings vs SugarCRM
Winner by 2%

SugarCRM
71 / 100

Freshworks rates % higher than SugarCRM on Compensation Culture Ratings vs SugarCRM Ratings based on looking at 214 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Does your company give annual bonuses?".

  • Freshworks
  • SugarCRM71

Team Culture Ratings vs SugarCRM

Freshworks
80 / 100
SugarCRM
85 / 100

Freshworks rates % lower than SugarCRM on Team Culture Ratings vs SugarCRM Ratings based on looking at 180 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "How would you rate the quality of your coworkers?".

  • Freshworks
  • SugarCRM86

Environment Culture Ratings vs SugarCRM

Freshworks
74 / 100

Environment Culture Ratings vs SugarCRM
Winner by 2%

SugarCRM
72 / 100

Freshworks rates % higher than SugarCRM on Environment Culture Ratings vs SugarCRM Ratings based on looking at 191 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Do you have a close friend at work?".

  • Freshworks
  • SugarCRM72

Sentiment Culture Ratings vs SugarCRM

Freshworks
76 / 100

Sentiment Culture Ratings vs SugarCRM
Winner by 1%

SugarCRM
75 / 100

Freshworks rates % higher than SugarCRM on Sentiment Culture Ratings vs SugarCRM Ratings based on looking at 218 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "How confident are you about the future success of your company?".

  • Freshworks
  • SugarCRM76

See how Freshworks compares to its competitors

See how SugarCRM compares to its competitors