SugarCRM Claimed Company

EMPLOYEE PARTICIPANTS: 48

TOTAL RATINGS: 608

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

SugarCRM vs Zendesk

Compare SugarCRM versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 48 employees and customers of SugarCRM and 349 employees and customers of Zendesk.

SugarCRM

SugarCRM's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SugarCRM. Their current valuation is $450.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.8/5

Product Quality

4.2/5

3.9/5

Pricing

4/5

3.9/5

Customer Service

4/5

NPS Score

41%	Promoters
18%	Passive
41%	Detractors

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

Net Promoter Score
Winner by 41

See how SugarCRM compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at SugarCRM vs Working at Zendesk

72 / 100

CEO Rating

Tom Eggemeier

75 / 100

CEO Rating
Winner by 3%

SugarCRM

SugarCRM doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 3% higher than the scores of SugarCRM's CEO, Craig Charlton. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 72

CEO Score

CEO Score 75

Overall Culture 71

Overall Culture

Overall Culture 76

eNPS

Gender Score 69

Gender Score

Gender Score 78

Diversity Score 63

Diversity Score

Diversity Score 74

Perk And Benefits 77

Perk And Benefits

Perk And Benefits 80

Professional Dev. 43

Professional Dev.

Professional Dev. 60

Overall Culture at SugarCRM vs Zendesk

/ 100

SugarCRM

Employees at SugarCRM rate their Overall Culture a 71/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

SugarCRM
Zendesk76

Employee Net Promoter Score at SugarCRM vs Zendesk

eNPS

SugarCRM

19 Promoters 53%

5 Passives 14%

12 Detractors 33%

eNPS

Zendesk

134 Promoters 47%

76 Passives 27%

74 Detractors 26%

Employee Net Promoter Score
Winner by %

SugarCRM
Zendesk21

Gender Score at SugarCRM vs Zendesk

/ 100

SugarCRM

Employees at SugarCRM rate their Gender Score a 69/100, with Sales and Product as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner by 9%

SugarCRM69
Zendesk

Diversity Score at SugarCRM vs Zendesk

/ 100

SugarCRM

Employees at SugarCRM rate their Diversity Score a 63/100.

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner by 11%

SugarCRM63
Zendesk

Perk and Benefits Score at SugarCRM vs Zendesk

/ 100

SugarCRM

Employees at SugarCRM rate their Perk and Benefits Score a 77/100, with Sales and Engineering as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 3%

SugarCRM
Zendesk81

Professional Development Score at SugarCRM vs Zendesk

/ 100

SugarCRM

Employees at SugarCRM rate their Professional Development Score a 43/100, with Product as the department that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 17%

SugarCRM
Zendesk60

Leadership Culture Ratings vs Zendesk

SugarCRM rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1126 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "How often do you get valuable feedback on how to improve at work?".

SugarCRM
Zendesk76

Compensation Culture Ratings vs Zendesk

SugarCRM rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 729 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your Benefits?".

SugarCRM
Zendesk76

Team Culture Ratings vs Zendesk

SugarCRM

85 / 100

Team Culture Ratings vs Zendesk
Winner by 3%

Zendesk

82 / 100

SugarCRM rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 635 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

SugarCRM
Zendesk82

Environment Culture Ratings vs Zendesk

SugarCRM rates % lower than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 650 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What's the work pace at your company?".

SugarCRM
Zendesk75

Sentiment Culture Ratings vs Zendesk

SugarCRM rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 727 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What do you like best about your company?".

SugarCRM
Zendesk79