Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 235

TOTAL RATINGS: 2618

UserVoice Claimed Company

EMPLOYEE PARTICIPANTS: 4

TOTAL RATINGS: 51

Genesys vs UserVoice

Compare Genesys versus UserVoice for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 235 employees and customers of Genesys and 4 employees and customers of UserVoice.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

UserVoice

UserVoice's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of UserVoice.

3.7/5

Product Quality

3.9/5

3.7/5

Pricing

3.6/5

3.7/5

Customer Service

3.7/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Net Promoter Score
Winner by 1

NPS Score

45%	Promoters
20%	Passive
35%	Detractors

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See how UserVoice compares to its competitors

Working at Genesys vs Working at UserVoice

72 / 100

CEO Rating
Winner by 5%

Richard White

67 / 100

CEO Rating

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

UserVoice

Employees at UserVoice rate their CEO, Richard White, 67/100. This score is 5% lower than the scores of Genesys' CEO, Tony Bates.

CEO Score 72

CEO Score

CEO Score 67

Overall Culture 66

Overall Culture

Overall Culture 70

eNPS

-34

Gender Score 74

Gender Score

Gender Score N/A

Diversity Score 54

Diversity Score

Diversity Score N/A

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 68

Professional Dev. 45

Professional Dev.

Professional Dev. N/A

Overall Culture at Genesys vs UserVoice

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 66/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

UserVoice

Employees at UserVoice rate their Overall Culture a /100.

Overall Culture
Winner by 4%

Genesys66
UserVoice

Employee Net Promoter Score at Genesys vs UserVoice

eNPS

Genesys

92 Promoters 47%

42 Passives 21%

63 Detractors 32%

Employee Net Promoter Score
Winner by 49%

-34

eNPS

UserVoice

1 Promoters 33%

0 Passives 0%

2 Detractors 67%

Genesys14
UserVoice

Gender Score at Genesys vs UserVoice

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

Gender Score
Winner

/ 100

UserVoice

UserVoice doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys74

Diversity Score at Genesys vs UserVoice

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

/ 100

UserVoice

UserVoice doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys54

Perk and Benefits Score at Genesys vs UserVoice

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

UserVoice

Employees at UserVoice rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 1%

Genesys67
UserVoice

Professional Development Score at Genesys vs UserVoice

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 45/100, with Sales and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner

/ 100

UserVoice

UserVoice doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Genesys45

Leadership Culture Ratings vs UserVoice

Genesys

69 / 100

Leadership Culture Ratings vs UserVoice
Winner by 11%

UserVoice

58 / 100

Genesys rates % higher than UserVoice on Leadership Culture Ratings vs UserVoice Ratings based on looking at 624 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Does Your Boss Hurt Your Company Culture?".

Genesys69
UserVoice

Compensation Culture Ratings vs UserVoice

Genesys rates % lower than UserVoice on Compensation Culture Ratings vs UserVoice Ratings based on looking at 385 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Are you satisfied with your Benefits?".

Genesys67
UserVoice

Team Culture Ratings vs UserVoice

Genesys rates % lower than UserVoice on Team Culture Ratings vs UserVoice Ratings based on looking at 329 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "Does Your Boss Hurt Your Company Culture?".

Genesys71
UserVoice

Environment Culture Ratings vs UserVoice

Genesys rates % lower than UserVoice on Environment Culture Ratings vs UserVoice Ratings based on looking at 339 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "On average, how many hours do you work a day?".

Genesys63
UserVoice

Sentiment Culture Ratings vs UserVoice

Genesys

71 / 100

Sentiment Culture Ratings vs UserVoice
Winner by 11%

UserVoice

60 / 100

Genesys rates % higher than UserVoice on Sentiment Culture Ratings vs UserVoice Ratings based on looking at 421 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "What's going wrong and how can it be improved?".

Genesys71
UserVoice