UserVoice Claimed Company

EMPLOYEE PARTICIPANTS: 4

TOTAL RATINGS: 51

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

UserVoice vs Zendesk

Compare UserVoice versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 4 employees and customers of UserVoice and 349 employees and customers of Zendesk.

UserVoice

UserVoice's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of UserVoice.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.9/5

Product Quality

4.2/5

3.6/5

Pricing

4/5

3.7/5

Customer Service

4/5

NPS Score

45%	Promoters
20%	Passive
35%	Detractors

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

Net Promoter Score
Winner by 31

See how UserVoice compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at UserVoice vs Working at Zendesk

67 / 100

CEO Rating

Tom Eggemeier

75 / 100

CEO Rating
Winner by 8%

UserVoice

UserVoice doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 8% higher than the scores of UserVoice's CEO, Richard White. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 67

CEO Score

CEO Score 75

Overall Culture 70

Overall Culture

Overall Culture 76

-34

eNPS

Gender Score N/A

Gender Score

Gender Score 78

Diversity Score N/A

Diversity Score

Diversity Score 74

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 80

Professional Dev. N/A

Professional Dev.

Professional Dev. 60

Overall Culture at UserVoice vs Zendesk

/ 100

UserVoice

Employees at UserVoice rate their Overall Culture a 70/100.

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 6%

UserVoice
Zendesk76

Employee Net Promoter Score at UserVoice vs Zendesk

-34

eNPS

UserVoice

1 Promoters 33%

0 Passives 0%

2 Detractors 67%

eNPS

Zendesk

134 Promoters 47%

76 Passives 27%

74 Detractors 26%

Employee Net Promoter Score
Winner by %

UserVoice
Zendesk21

Gender Score at UserVoice vs Zendesk

Not enough ratings

UserVoice

UserVoice doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner

Zendesk78

Diversity Score at UserVoice vs Zendesk

Not enough ratings

UserVoice

UserVoice doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner

Zendesk74

Perk and Benefits Score at UserVoice vs Zendesk

/ 100

UserVoice

Employees at UserVoice rate their Perk and Benefits Score a 68/100.

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 12%

UserVoice
Zendesk81

Professional Development Score at UserVoice vs Zendesk

Not enough ratings

UserVoice

UserVoice doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner

Zendesk60

Leadership Culture Ratings vs Zendesk

UserVoice rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 996 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your CEO?" and "How often do you get valuable feedback on how to improve at work?".

UserVoice
Zendesk76

Compensation Culture Ratings vs Zendesk

UserVoice rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 644 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Do you believe you're paid fairly?".

UserVoice
Zendesk76

Team Culture Ratings vs Zendesk

UserVoice

87 / 100

Team Culture Ratings vs Zendesk
Winner by 5%

Zendesk

82 / 100

UserVoice rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 569 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "How would you rate the quality of your coworkers?".

UserVoice
Zendesk82

Environment Culture Ratings vs Zendesk

UserVoice rates % lower than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 581 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Does someone you work with closely, make you want to quit your job?".

UserVoice
Zendesk75

Sentiment Culture Ratings vs Zendesk

UserVoice rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 654 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "How confident are you about the future success of your company?".

UserVoice
Zendesk79