Macy's Claimed Company

EMPLOYEE PARTICIPANTS: 2576

TOTAL RATINGS: 25046

Rakuten

EMPLOYEE PARTICIPANTS: 209

TOTAL RATINGS: 1616

Macy's vs Rakuten

Compare Macy's versus Rakuten for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 2576 employees and customers of Macy's and 209 employees and customers of Rakuten.

Macy's

Macy's's brand is ranked #254 in the list of Global Top 1000 Brands, as rated by customers of Macy's. Their current market cap is $4.88B.

Rakuten

Rakuten's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Rakuten.

3.1/5

Product Quality

3.7/5

3.1/5

Pricing

3.5/5

2.9/5

Customer Service

3.6/5

-11

NPS Score

38%	Promoters
13%	Passive
49%	Detractors

NPS Score

47%	Promoters
21%	Passive
32%	Detractors

Net Promoter Score
Winner by 26

See how Macy's compares to its competitors

See how Rakuten compares to its competitors

Working at Macy's vs Working at Rakuten

62 / 100

CEO Rating

Hiroshi Mikitani

77 / 100

CEO Rating
Winner by 15%

Macy's

Macy's doesn't have enough ratings to calculate the Team Culture Ratings.

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Rakuten

Employees at Rakuten rate their CEO, Hiroshi Mikitani, 77/100. This score is 15% higher than the scores of Macy's' CEO, Jeff Gennette. Employees in the IT and Marketing departments rate Hiroshi Mikitani the highest.

CEO Score 62

CEO Score

CEO Score 77

Overall Culture 62

Overall Culture

Overall Culture 68

-19

eNPS

Gender Score 63

Gender Score

Gender Score 67

Diversity Score 61

Diversity Score

Diversity Score 60

Perk And Benefits 54

Perk And Benefits

Perk And Benefits 65

Professional Dev. 54

Professional Dev.

Professional Dev. 54

Overall Culture at Macy's vs Rakuten

/ 100

Macy's

Employees at Macy's rate their Overall Culture a 62/100, with Admin and Product as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Overall Culture a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Overall Culture
Winner by 6%

Macy's62
Rakuten

Employee Net Promoter Score at Macy's vs Rakuten

-19

eNPS

Macy's

643 Promoters 31%

372 Passives 19%

1031 Detractors 50%

eNPS

Rakuten

66 Promoters 43%

40 Passives 27%

46 Detractors 30%

Employee Net Promoter Score
Winner by %

Macy's-19
Rakuten

Gender Score at Macy's vs Rakuten

/ 100

Macy's

Employees at Macy's rate their Gender Score a 63/100, with Engineering and Admin as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Gender Score a /100.

Gender Score
Winner by 4%

Macy's63
Rakuten

Diversity Score at Macy's vs Rakuten

/ 100

Macy's

Employees at Macy's rate their Diversity Score a 61/100, with Finance and Product as the two departments that rate their experience the highest.

Diversity Score
Winner by 1%

/ 100

Rakuten

Employees at Rakuten rate their Diversity Score a /100, with IT and Engineering as the two departments that rate their experience the highest.

Macy's61
Rakuten

Perk and Benefits Score at Macy's vs Rakuten

/ 100

Macy's

Employees at Macy's rate their Perk and Benefits Score a 54/100, with Business Development and Product as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Perk and Benefits Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 11%

Macy's54
Rakuten

Professional Development Score at Macy's vs Rakuten

/ 100

Macy's

Employees at Macy's rate their Professional Development Score a 54/100, with IT and Product as the two departments that rate their experience the highest.

Tied

/ 100

Rakuten

Employees at Rakuten rate their Professional Development Score a /100, with Engineering as the department that rate their experience the highest.

Tied

Macy's54
Rakuten

Leadership Culture Ratings vs Rakuten

Macy's rates % lower than Rakuten on Leadership Culture Ratings vs Rakuten Ratings based on looking at 5976 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of your CEOs management style?" and "Do you feel comfortable giving your boss negative feedback?".

Macy's61
Rakuten

Compensation Culture Ratings vs Rakuten

Macy's rates % lower than Rakuten on Compensation Culture Ratings vs Rakuten Ratings based on looking at 4095 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

Macy's52
Rakuten

Team Culture Ratings vs Rakuten

Macy's rates % lower than Rakuten on Team Culture Ratings vs Rakuten Ratings based on looking at 3673 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

Macy's67
Rakuten

Environment Culture Ratings vs Rakuten

Macy's

69 / 100

Environment Culture Ratings vs Rakuten
Winner by 4%

Rakuten

65 / 100

Macy's rates % higher than Rakuten on Environment Culture Ratings vs Rakuten Ratings based on looking at 3570 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "Do you have a close friend at work?".

Macy's69
Rakuten

Sentiment Culture Ratings vs Rakuten

Macy's rates % lower than Rakuten on Sentiment Culture Ratings vs Rakuten Ratings based on looking at 4734 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How confident are you about the future success of your company?".

Macy's62
Rakuten