EMPLOYEE PARTICIPANTS: 1558

TOTAL RATINGS: 13065

EMPLOYEE PARTICIPANTS: 211

TOTAL RATINGS: 1619

Dillard's vs Rakuten

Compare Dillard's versus Rakuten for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 1558 employees and customers of Dillard's and 211 employees and customers of Rakuten.

Dillard's

Dillard's's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Dillard's. Their current market cap is $1.41B.

Rakuten

Rakuten's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Rakuten.

3.2/5

Product Quality

3.7/5

3/5

Pricing

3.5/5

3/5

Customer Service

3.6/5

-10

NPS Score

39%	Promoters
12%	Passive
49%	Detractors

NPS Score

47%	Promoters
21%	Passive
32%	Detractors

Net Promoter Score
Winner by 25

See how Dillard's compares to its competitors

Macy's

Costco

Belk

Burlington Industries

Working at Dillard's vs Working at Rakuten

52 / 100

CEO Rating

Hiroshi Mikitani

77 / 100

CEO Rating
Winner by 25%

Dillard's

Dillard's doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Rakuten

Employees at Rakuten rate their CEO, Hiroshi Mikitani, 77/100. This score is 25% higher than the scores of Dillard's' CEO, William Dillard II. Employees in the IT and Marketing departments rate Hiroshi Mikitani the highest.

CEO Score 52

CEO Score

CEO Score 77

Overall Culture 52

Overall Culture

Overall Culture 68

-48

eNPS

Gender Score 53

Gender Score

Gender Score 67

Diversity Score 55

Diversity Score

Diversity Score 60

Perk And Benefits 52

Perk And Benefits

Perk And Benefits 65

Professional Dev. 40

Professional Dev.

Professional Dev. 54

Overall Culture at Dillard's vs Rakuten

/ 100

Dillard's

Employees at Dillard's rate their Overall Culture a 52/100, with Marketing and Design as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Overall Culture a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Overall Culture
Winner by 16%

Dillard's52
Rakuten

Employee Net Promoter Score at Dillard's vs Rakuten

-48

eNPS

Dillard's

247 Promoters 19%

171 Passives 14%

846 Detractors 67%

eNPS

Rakuten

66 Promoters 43%

41 Passives 27%

46 Detractors 30%

Employee Net Promoter Score
Winner by %

Dillard's-48
Rakuten

Gender Score at Dillard's vs Rakuten

/ 100

Dillard's

Employees at Dillard's rate their Gender Score a 53/100, with Operations and Marketing as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Gender Score a /100.

Gender Score
Winner by 14%

Dillard's53
Rakuten

Diversity Score at Dillard's vs Rakuten

/ 100

Dillard's

Employees at Dillard's rate their Diversity Score a 55/100, with Marketing and Design as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Diversity Score a /100, with IT and Engineering as the two departments that rate their experience the highest.

Diversity Score
Winner by 5%

Dillard's55
Rakuten

Perk and Benefits Score at Dillard's vs Rakuten

/ 100

Dillard's

Employees at Dillard's rate their Perk and Benefits Score a 52/100, with Marketing and Customer Success as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Perk and Benefits Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 13%

Dillard's52
Rakuten

Professional Development Score at Dillard's vs Rakuten

/ 100

Dillard's

Employees at Dillard's rate their Professional Development Score a 40/100, with Customer Support and Sales as the two departments that rate their experience the highest.

/ 100

Rakuten

Employees at Rakuten rate their Professional Development Score a /100, with Engineering as the department that rate their experience the highest.

Professional Development Score
Winner by 14%

Dillard's40
Rakuten

Leadership Culture Ratings vs Rakuten

Dillard's rates % lower than Rakuten on Leadership Culture Ratings vs Rakuten Ratings based on looking at 3229 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Does your manager seem to care about you as a person?".

Dillard's48
Rakuten

Compensation Culture Ratings vs Rakuten

Dillard's rates % lower than Rakuten on Compensation Culture Ratings vs Rakuten Ratings based on looking at 2212 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Does your company give annual bonuses?".

Dillard's56
Rakuten

Team Culture Ratings vs Rakuten

Dillard's rates % lower than Rakuten on Team Culture Ratings vs Rakuten Ratings based on looking at 1945 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What do your coworkers need to improve and how could you work together better?".

Dillard's55
Rakuten

Environment Culture Ratings vs Rakuten

Dillard's rates % lower than Rakuten on Environment Culture Ratings vs Rakuten Ratings based on looking at 1812 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "Does someone you work with closely, make you want to quit your job?".

Dillard's57
Rakuten

Sentiment Culture Ratings vs Rakuten

Dillard's rates % lower than Rakuten on Sentiment Culture Ratings vs Rakuten Ratings based on looking at 2816 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What do you like best about your company?".

Dillard's52
Rakuten