EMPLOYEE PARTICIPANTS: 200

TOTAL RATINGS: 1765

EMPLOYEE PARTICIPANTS: 58

TOTAL RATINGS: 584

West Marine vs Zappos

Compare West Marine versus Zappos for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 200 employees and customers of West Marine and 58 employees and customers of Zappos.

West Marine

West Marine's brand is ranked #469 in the list of Global Top 1000 Brands, as rated by customers of West Marine.

Zappos

Zappos's brand is ranked #210 in the list of Global Top 1000 Brands, as rated by customers of Zappos.

3.2/5

Product Quality

4/5

2.9/5

Pricing

3.9/5

3/5

Customer Service

4.1/5

NPS Score

41%	Promoters
18%	Passive
41%	Detractors

NPS Score

56%	Promoters
18%	Passive
26%	Detractors

Net Promoter Score
Winner by 30

See how West Marine compares to its competitors

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See how Zappos compares to its competitors

Working at West Marine vs Working at Zappos

61 / 100

CEO Rating
Winner by 3%

Kedar Deshpande

58 / 100

CEO Rating

West Marine

West Marine doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zappos

Employees at Zappos rate their CEO, Kedar Deshpande, 58/100. This score is 3% lower than the scores of West Marine's CEO, Ken Seipel. Employees in the Design and Engineering departments rate Kedar Deshpande the highest.

CEO Score 61

CEO Score

CEO Score 58

Overall Culture 57

Overall Culture

Overall Culture 62

-20

eNPS

-20

Gender Score 60

Gender Score

Gender Score 68

Diversity Score 73

Diversity Score

Diversity Score 64

Perk And Benefits 48

Perk And Benefits

Perk And Benefits 78

Professional Dev. 57

Professional Dev.

Professional Dev. 56

Overall Culture at West Marine vs Zappos

/ 100

West Marine

Employees at West Marine rate their Overall Culture a 57/100, with Sales as the department that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Overall Culture a /100, with Design and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

West Marine57
Zappos

Employee Net Promoter Score at West Marine vs Zappos

-20

eNPS

West Marine

54 Promoters 32%

28 Passives 16%

89 Detractors 52%

Tied

-20

eNPS

Zappos

15 Promoters 35%

4 Passives 10%

23 Detractors 55%

Tied

West Marine-21
Zappos

Gender Score at West Marine vs Zappos

/ 100

West Marine

Employees at West Marine rate their Gender Score a 60/100, with Sales as the department that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Gender Score a /100.

Gender Score
Winner by 8%

West Marine
Zappos68

Diversity Score at West Marine vs Zappos

/ 100

West Marine

Employees at West Marine rate their Diversity Score a 73/100, with Sales as the department that rate their experience the highest.

Diversity Score
Winner by 9%

/ 100

Zappos

Employees at Zappos rate their Diversity Score a /100, with Engineering as the department that rate their experience the highest.

West Marine73
Zappos

Perk and Benefits Score at West Marine vs Zappos

/ 100

West Marine

Employees at West Marine rate their Perk and Benefits Score a 48/100, with Sales as the department that rate their experience the highest.

/ 100

Zappos

Employees at Zappos rate their Perk and Benefits Score a /100, with Design as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 30%

West Marine47
Zappos

Professional Development Score at West Marine vs Zappos

/ 100

West Marine

Employees at West Marine rate their Professional Development Score a 57/100.

Professional Development Score
Winner by 1%

/ 100

Zappos

Employees at Zappos rate their Professional Development Score a /100.

West Marine56
Zappos

Leadership Culture Ratings vs Zappos

West Marine

60 / 100

Leadership Culture Ratings vs Zappos
Winner by 3%

Zappos

57 / 100

West Marine rates % higher than Zappos on Leadership Culture Ratings vs Zappos Ratings based on looking at 535 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

West Marine59
Zappos

Compensation Culture Ratings vs Zappos

West Marine rates % lower than Zappos on Compensation Culture Ratings vs Zappos Ratings based on looking at 352 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "How often do you get a raise?".

West Marine47
Zappos

Team Culture Ratings vs Zappos

West Marine rates % lower than Zappos on Team Culture Ratings vs Zappos Ratings based on looking at 315 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Are your company's meetings effective?".

West Marine59
Zappos

Environment Culture Ratings vs Zappos

Tied

West Marine tied with Zappos on Environment Culture Ratings vs Zappos Ratings based on looking at 301 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "Do you have a close friend at work?".

West Marine66
Zappos

Sentiment Culture Ratings vs Zappos

West Marine rates % lower than Zappos on Sentiment Culture Ratings vs Zappos Ratings based on looking at 418 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "Are you typically excited about going to work each day?".

West Marine56
Zappos