First Merchants – I feel valued as an employee by Lakeshore management team. I feel the support areas of the bank do not embrace the focus of whatever it takes to provide excellent service to customers. Client facing staff are completely focused on the client but many times the process to accomplish tasks is not
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach.Weiterlesen
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I feel valued as an employee by Lakeshore management team. I feel the support areas of the bank do not embrace the focus of whatever it takes to provide excellent service to customers. Client facing staff are completely focused on the client but many times the process to accomplish tasks is not
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Good work enviroment. Spends to much time on DEI when we need to focus on internal sytems and focus on the client experience. We also provide promotional rate for new clients only while not offering same benefit to long term clients unless they have more dollars to bring to FMB
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Overall my experience is good. However, I feel that the operations teams are rigid and inflexible. Many are not focused on quick responses for clients. Many forget that 100% of our focus should be on satisfying FMB clients.
Was gefällt dir am besten am Führungsteam?
Client focused on providing quality customer service
Was ist das Beste an Ihrem Vergütungspaket?
salary is fair in for the market
Was sind einige der besten Dinge an Ihrem Team?
Our team is committed to process improvement
Was macht Sie bei der Arbeit am glücklichsten?
providing outstanding customer service to my clients
Was macht Sie bei der Arbeit am glücklichsten?
providing outstanding client service to my customers
Was gefällt dir am besten am Führungsteam?
open communication regarding earnings process improvement
Was ist das Beste an Ihrem Vergütungspaket?
Salary and bonus opportunties are good
Was ist das Beste an Ihrem Vergütungspaket?
potential for bonus based upon performance
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
company tries to engage all employees
Was macht Sie bei der Arbeit am glücklichsten?
I am happy when clients get served properly
Was gefällt dir am besten am Führungsteam?
Accessible to employees and clients
Was gefällt dir am besten am Führungsteam?
Knowledgeable and transparent managmen team
Was sind einige der besten Dinge an Ihrem Team?
regional team has same goal of satisfying the customer
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
Promotes community involvement for employees
Was macht Sie bei der Arbeit am glücklichsten?
satisfying client needs each day
Was ist das Beste an Ihrem Vergütungspaket?
salary is competitive. would like option to buy vacation days
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
my regional president makes sure that employees no they are valued
Was sind einige der besten Dinge an Ihrem Team?
the Lakeshore region is a cohesive team that works together to serve our clients
Was sind einige der besten Dinge an Ihrem Team?
my teams of relationship managers and commercial assistance work together with client customer service as the focus. Team work
Other Employee Reviews for First Merchants
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