First Merchants Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
I am really happy with my job here. Every day is a good day in different ways.
Review from Customer Success Dept
What do you like best about the leadership team?
I am new but I like the communication and the vision laid out.
Review from Customer Success Dept
Their involvement and care even inside the banking centers.
Review from Customer Success Dept
Personable when needed, understanding, strong leader
Review from Customer Success Dept
Easily approachable, very friendly, always have a desire to help and are open to feedback, but often push issues off on to others and lack follow up.
Review from Customer Success Dept
The leadership team keeps us motivated and values us not only as a group but as
Review from Customer Success Dept
What does the leadership team need to get better at?
Need better compensation, below competitors.
Review from Customer Success Dept
Reflecting that they care about ALL employees. The banking centers often get overlooked on activities, engagement and many other things even though they are the only ones customers normally ever see.
Review from Customer Success Dept
low hourly pay rate, while other banks pay their tellers the same amount as a banker getting paid
Review from Customer Success Dept
Competitive pay and better equipment
Review from Customer Success Dept
being more knowledgeable about products and to jobs at work without singling out workers and keep other left out
Review from Customer Success Dept
What is the best part about your compensation package?
Compensation is actually on the light side relative to peers, but at a smaller company I understand it.
Review from Customer Success Dept
Retirement plan that is offered
Review from Customer Success Dept
paid vacation and sick days for part time. that is really a blessing First Merchants does
Review from Customer Success Dept
Insurance and great family/work balance
Review from Customer Success Dept
The pay raise was a great help
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation does not adequately reflect the volume of work and specific responsibilities that are required of one in my position. I believe pay should more directly reward strong performance matched with volume and productivity which varies from person to person and branch to branch.
Review from Customer Success Dept
Referral goals are unattainable in a small branch. Hourly base pay is low.
Review from Customer Success Dept
need more pay and better benefits
Review from Customer Success Dept
With a market adjustment in the banking centers, I now make the same hourly rate as someone who has been in this same role for less than 6 months. While I have been in this role for over three years now. How is that fair to those people? Loyalty and tenure do not go very fair it seems.
Review from Customer Success Dept
it would be great to be able to not need a second job for living expenses
Review from Customer Success Dept
What are some of the best things about your team?
Great people and they all work hard
Review from Customer Success Dept
How nice and caring everyone is
Review from Customer Success Dept
All work well together, all women (at this time), have built friendships outside of work as well.
Review from Customer Success Dept
Everyone plays to their own strengths.
Review from Customer Success Dept
Tellers all get along wonderfully
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Need to be more proactive.
Review from Customer Success Dept
Management should ask before placing a service associate at the drive-thru position. I was placed there by force and had to no choice, but to accept it. Co-workers should not talk bad about customers after he or she leaves.
Review from Customer Success Dept
They say some out-of-pocket things that aren't really work appropriate. They also make fun of customers and sometimes other company coworkers behind their backs.
Review from Customer Success Dept
A patient and understanding attitude and willingness to assist even when the questions may seem silly to them.
Review from Customer Success Dept
Be team players instead of being focused on themselves.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Goals are realistic and work expectations are fair.
Review from Customer Success Dept
Feeling like you have more meaning than just an employee
Review from Customer Success Dept
Some things that may be in interest to us are available to interact with through our work with MYLOs or teams calls.
Review from Customer Success Dept
That I have been told and I believe the company listens to feedback to implement change. I hope to see change come out of this survey.
Review from Customer Success Dept
Everyone in every department is connected and resourceful. Everyone is vauled in their own way of success.
Review from Customer Success Dept
What needs to change to make the company culture better?
everything, more offers for opening a checking, more bonuses for the employees. Its extremely boring and micromanaging
Review from Customer Success Dept
I think the company culture is great, it's just my branch's culture is close-minded and uncomfortable.
Review from Customer Success Dept
More work to do and more pay.
Review from Customer Success Dept
Nothing really, we do everything we need for the job to progress well and easy.
Review from Customer Success Dept
It helps to have the support of your management team when dealing with issues.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
the people and the work I get to do helping clients.
Review from Customer Success Dept
The team and their enthusiasm
Review from Customer Success Dept
Helping customers feel satisfied, comfortable and safe with their banking/financial needs.
Review from Customer Success Dept
Being able to learn from and help my coworkers.
Review from Customer Success Dept
Getting as many Saturdays off as possible. I feel I am working most Saturdays.
Review from Customer Success Dept
What's going wrong and how can it be improved?
We are no longer allowed puzzle books or crochet. We are not allowed blankets or soft plushie decorations. We are discouraged from using heat pads. Calling in sick counts against us. VTO and our 5-minute grace time were taken away. We are discouraged and penalized for socializing with other teams.
Review from Customer Success Dept
sometimes i feel like when i express what is wrong management just kinda brushes it off and makes excuses for them and i feel like sometimes our branch is not staffed accordingly
Review from Customer Success Dept
Need better training and more employees
Review from Customer Success Dept
Communication between management and the executives to the rest of us. Always being expected to do more with no benefit
Review from Customer Success Dept
I have been placed in drive-thru by force and pay wage isn't satisfactory compared to the workload.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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