First Merchants Customer Support Department Employee Reviews

I feel as though it's mostly been a positive experience at First Merchants. I have definitely grown in my abilities since joining the staff. I have been promoted which also feels good too. There have been several instances when floaters come to our branch and I help them and that also feels good!

Review from Customer Support Dept

I found a place to have a career and not just a job.

Review from Customer Support Dept

It has been a journey....stressful learning the job to be honest but I am feeling much better the more comfortable that I am getting in my role.

Review from Customer Support Dept

While there are challenging aspects to my career, I feel confident in my ability to tackle all issues as they arise. This comes from a workplace that has an innate desire to see me at my best for both my team and myself.

Review from Customer Support Dept

First Merchants Bank is an outstanding company and I am overall very happy to work here.

Review from Customer Support Dept

I appreciate that my voice is heard. I appreciate that certain managers see my progress and have applauded me

Review from Customer Support Dept

They are trying to follow our vision for our company. They are for the most part approachable and listen.

Review from Customer Support Dept

I feel I have their support and that they want the best for me. They are also very helpful.

Review from Customer Support Dept

I enjoy there vision of helping all our customers prosper.

Review from Customer Support Dept

My direct manager is very understanding and helpful. Truly a great leader and proof that promoting from within is best.

Review from Customer Support Dept

Communication is very lacking. Many departments seem to operate autonomously and independent of one another, causing confusion and miscommunication between teams, customers, and branches. When changes are made, those with direct seem to be the last to know, or learn it from our customer base.

Review from Customer Support Dept

Treat us like people and not computers, have realistic expectations for us

Review from Customer Support Dept

lets pay our people better, cost of living is outrageous, pay them, care for them, retain them

Review from Customer Support Dept

Stop micromanaging, provide clearer direction, don't expect everyone to be able to read between the corporate lines.

Review from Customer Support Dept

Following through with the plan created to help resolve issues when it is brought to them. No more empty promises.

Review from Customer Support Dept

The retirement package and PTO are very good when you look at most other companies.

Review from Customer Support Dept

I would have to say my HSA match as well as the 401k match

Review from Customer Support Dept

being about to have a HSA account really helps

Review from Customer Support Dept

Free prescription, lower cost package

Review from Customer Support Dept

Sick time and vacation time.

Review from Customer Support Dept

I wish there were more opportunities to earn bonuses. I wish that the amount of PTO days increased each year we stayed on w/ the company

Review from Customer Support Dept

Compensation nationally has not kept in pace with inflation, so it is inherently low. Combined with a position in customer care that requires consistent training in roles above my paygrade, while adding more tasks from those roles to my own, without any meaningful increase in wages or benefits

Review from Customer Support Dept

My compensation does not fully reflect my contributions to the company

Review from Customer Support Dept

Additional vacation and sick days. A more lenient attendance policy in general would be beneficial.

Review from Customer Support Dept

I feel that when the pay it looked at, it seems that it doesn't flow up. It has stopped everytime at hourly employees. We continue to have more and more responsibilities with less pay.

Review from Customer Support Dept

I appreciate that most of my teammates are eager to help me. We are not competitive with one another. We all strive to do well for our branch so it helps that we are on the same page

Review from Customer Support Dept

We are collaborative, and the support on the team is great

Review from Customer Support Dept

We are all pulling in the same direction. There is always someone to help if you need it.

Review from Customer Support Dept

The ones that seem to care about me and are patient with me and willing to help and not get impatient.

Review from Customer Support Dept

I know that I am appreciated by them and that if there is anything i need both inside and outside of the workplace, they will make efforts to help me as I would do for them

Review from Customer Support Dept

Nothing, I'm just always busy and don't have too much time to interact with them.

Review from Customer Support Dept

Less political talk in the workplace.

Review from Customer Support Dept

Maybe if they were happier about coming here every day. Maybe if FMB paid them more they would be happier.

Review from Customer Support Dept

The service associate needs to know how to do recommendations and how to call customers. The platform needs to be able to work together. With our points system we need to work together to make sure we all get our points.

Review from Customer Support Dept

They could just not say mean things to me for no reason and make fun of me for crying

Review from Customer Support Dept

Our manager has a news letter she puts out sometimes, and it highlights what achievments we've made

Review from Customer Support Dept

Support each other and treat each other with respect.

Review from Customer Support Dept

I love most the kind and patient bosses I have as well as the customers. I love helping people and interacting with them!

Review from Customer Support Dept

While I am lower on the totem pole, my interactions with those higher are not affected by this shift

Review from Customer Support Dept

Valued as a team member, the ability to voice my concerns and seek assistance with policy/procedure changes

Review from Customer Support Dept

Clarity of what the company culture is.

Review from Customer Support Dept

We are in desperate need of management that cares about its employees, and a company culture that actively works to keep its employees happy, both culturally and financially.

Review from Customer Support Dept

GET YOUR LEADERSHIP PEOPLE TO TAKE A HR COURSE, ATTEND A PRESENATION, SOMETHING!!!

Review from Customer Support Dept

Better pay, better staffing, less hours, less time on the phones.

Review from Customer Support Dept

More equal pay across the board. Bring CEO wages down and teller wages up

Review from Customer Support Dept

The customers that I see daily

Review from Customer Support Dept

I'm happiest at work when I've helped a client! It could be anything from opening an account, setting up mobile banking for them, switching their direct deposit to us, or helping them with an issue they're having. It is nice to hear " I really appreciate you helping me"

Review from Customer Support Dept

The fact that I am making a positive difference in the lives of my co-workers and clients.

Review from Customer Support Dept

The nice customers and the nice people that I work with!

Review from Customer Support Dept

Being able to help those in need of help or just in need of a generally good experience

Review from Customer Support Dept

I feel there is lacking communication between departments and the executive leadership, which tends to cause snowballing issues. Cleaning up communication and offering more flexibility in work. Invest in our tools (ie a CRM, a working phone system, support remote work)

Review from Customer Support Dept

Management treats us poorly and constantly looks down on us and doesn't seem to value any good we do and only focus on our mistakes no matter how small

Review from Customer Support Dept

Never have I ever had a customer service rep push a credit card spiel onto me when I've called in. How bad is the company's position when the customer service reps are being required to offer/push credit cards to customers?

Review from Customer Support Dept

Managers should not be gossiping with those directly under them. It creates tension in the workplace and causes unnecessary drama. We work in a professional environment, and it should be treated as such.

Review from Customer Support Dept

Too much micro-managing; needs to stop micro-managing so much.

Review from Customer Support Dept