
Improve customer service by Increasing one on one human interaction with customers (phone calls). This would most definitely have to be done by moving the main Allstate Call crnter back to the United States from India. This is only hurting Allstate's business, entire brand, and definitely reputation
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When i interviewed with Allstate or American Heritage, the company was being run by executives in Jacksonville and all customer service was out of Jacsonville. As a senior sales condultant, i was able to interact with any of these people as needed which created a wonderful working atmosphere for all
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The base salary of all sales associates needs to be increased according to their sales experience and past production. This should not be left to the discretion of a "new" field vice president who provides no support to any of his team and who is known for his employees leaving Allstate under him.
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