Alorica Compensation Employee Reviews | Comparably
Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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28741
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Alorica Compensation Employee Reviews

¿Cuál es la mejor parte de su paquete de compensación?

The HMO package and the meal allowance.

Revisión Publicado hace 2 años

Insurance and schedule along with time off

Revisión Publicado hace 2 años

The company pays fairly and provides a great health package

Revisión Publicado hace 2 años

Bonus potential and ability to excel

Revisión Review del Departamento de HR · Publicado hace 2 años

401k, Paid Time off, Discounted perks available.

Revisión Publicado hace 2 años

My current salary rate is great.

Revisión Review del Departamento de HR · Publicado hace 2 años

Always taking care of our needs

Revisión Review del Departamento de Operaciones · Publicado hace 2 años

the total package compensation and benefits and PTO

Revisión Review del Departamento de HR · Publicado hace 2 años

Bi-weekly salary, HMO and other benefits package

Revisión Review del Departamento de HR · Publicado hace 2 años

It helps with home life

Revisión Publicado hace 2 años

No pressure of work and good income

Revisión Publicado hace 2 años

Performance incentives. Not just the payment it represents, but the overall KPI's on it

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

Dont know yet dont know

Revisión Publicado hace 3 años

I wish they could have gotten me my cards after I asked for them twice

Revisión Publicado hace 3 años

Great Benefits and saving money

Revisión Publicado hace 3 años

The boues we can get

Revisión Publicado hace 3 años

i got to enjoy a lot of incentives

Revisión Publicado hace 3 años

Government benefit and hmo coverage

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

Benefits, Bonus and discounts that the company offers me

Revisión Publicado hace 3 años

That is always paid on time, and I have a clear view of my performance so I know how much I would get, so I can manage my budget based on this :)

Revisión Publicado hace 2 años

¿Por qué te sientes infravalorado y qué te haría sentir mejor con respecto a tu compensación?

People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.

Revisión Publicado hace 2 años

The compensation for being a customer service representative is so low that I could barely get by.

Revisión Publicado hace 2 años

Initial pay rate is a given. However, based on experience, consistency and going above wnd beyond your duties should be rewarded and taken into consideration.

Revisión Publicado hace 3 años

they work you veery hard

Revisión Publicado hace 3 años

Better pay with my employer

Revisión Publicado hace 3 años

I feel like its okay. Especially when just starting out and the fact that we can get upskilled is amazing

Revisión Publicado hace 3 años

because I went to work for 9 days during the previous cut off 9/10 days because I got SICK for one night, and i get paid for 6 days salary when someone who resigned and only worked for 5 days got the same amounts without Severence pay

Revisión Publicado hace 3 años

I truly feel that Alorica just does not care about their employees and need to show more empathy

Revisión Publicado hace 3 años

We need to have benefits like pension plans for future security

Revisión Publicado hace 3 años

Alorica doesnt offer any benefits. Just the no raises and bad energy that you can feel and its working at home.

Revisión Publicado hace 3 años

Salary increase based on tenureship

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

a salary increase, less discrimination among other departments

Revisión Publicado hace 4 años

Recognition, Open Communication, Accurate information.

Revisión Publicado hace 4 años

Ease with achieving information to do the job with excellence. The same ease with achieving bonuses.

Revisión Publicado hace 4 años

Again, I was more than qualified for this job. The real issue is system issues and them having to pay you for not actually doing anything because the system is down. For the abuse you get from customers and the nonchalant attitude of the "leaders" NOT WORTH IT. Trust the reviews

Revisión Publicado hace 4 años

It's been nothing but confusion and I feel like that we are overworked underpaid and also the communication is horrible

Revisión Publicado hace 4 años

I feel undervalued because i was lied to

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

no raises in 5 years. company sent employees to work at home, with no compensation for space, electricity or connection. While the business saved thousands on rent and facilities costs.

Revisión Publicado hace 4 años

In comparisson, other call centers are paying double of the salary. You tell, $1.00 US dollar is a fair salary for a bilingual employee from wich you request computer skills and demand the highest security shields, with excellent performance KPIs?

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

I feel undervalued because they did not give regular raises yearly. They had a bonus system but depending on the department you are in that does not go to everyone. They do not have additional incentives in many of the department. It's as if certain departments do matter to them.

Revisión Publicado hace 4 años

Review Sentiment at Alorica

84
84%
16
16%

About Alorica's Compensation

C+
66/100

Where This Score Ranks Alorica's Compensation

TOP
50%

In the Top 50% of 1310 similar size companies on Comparably

BOTTOM
45%

In the Bottom 45% of 373 companies in Los Angeles

4th

4th place versus 5 competitors rated on Comparably

1482 employees at Alorica score their wages and compensation a C+ on average. As a testament to this, when employees are asked “Do you believe you're paid fairly?”, 62% say Yes. The Legal department is the most satisfied with their compensation, ranking it 82/100, a full 32 pts above the IT department. If you want detailed data about Alorica's wages, see the <a href="https://www.comparably.com/companies/alorica/salaries">wage breakdown by department, job titles, locations, and more.</a>

Rate Compensation the Highest

  • Department - Legal
    +16%
  • Ethnicity - Native American
    +12%
  • Department - HR
    +8%

Rate Compensation the Lowest

  • Tenure - Less than 1 Year
    -34%
  • Gender - Non-Binary
    -31%
  • Tenure - 2 to 5 Years
    -29%

How Alorica's Compensation Score is Calculated

FILTER RATINGS BY

Results from 1482 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

AnswerPercent
62%
No38%
Do you believe you're paid fairly?
AnswerPercent
65%
No35%
Are you satisfied with your Benefits?
AnswerPercent
27%
No73%
Does your company give annual bonuses?
AnswerPercent
Cada 6 meses o menos6%
Todos los años18%
Cada 2 años20%
Cada 3 años o más7%
Nunca49%
How often do you get a raise?
×
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