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79/100
Alorica Empresa Reclamada
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leer más
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Alorica Outlook Employee Reviews
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Positive
Constructive
¿Qué te hace más feliz en el trabajo?
The company concern and care about the mental health of the employees.
Revisión Publicado hace 2 años
The people - everyone holds you up and really makes you valued
Revisión Publicado hace 2 años
I feel accomplished when meeting difficult goals
Revisión Review del Departamento de HR · Publicado hace 2 años
My leaders who support me everyday
Revisión Publicado hace 2 años
My direct reports keep me going daily.
Revisión Review del Departamento de HR · Publicado hace 2 años
Awesome work environment and payment
Revisión Review del Departamento de Operaciones · Publicado hace 2 años
problem solving each and every day
Revisión Review del Departamento de HR · Publicado hace 2 años
Catching up with my team mates
Revisión Review del Departamento de HR · Publicado hace 2 años
Thankful and grateful that I have work, especially pandemic hits few years back but ALORICA was able to transition to the WAH setup and still able to keep my job.
Revisión Review del Departamento de IT · Publicado hace 2 años
The people in the organization, I know that is generic, but it is the truth.
Revisión Review del Departamento de HR · Publicado hace 2 años
Team work and no micro managing.
Revisión Review del Departamento de Administración · Publicado hace 2 años
The team I work for as we support each other.
Revisión Publicado hace 2 años
Talking to people in general. I like to welcome and be welcoming.
Revisión Publicado hace 2 años
My friends and the enviornment of alorica
Revisión Publicado hace 2 años
You are empowered to do make a meaningful impact
Revisión Review del Departamento de HR · Publicado hace 2 años
Being aboe to soeak with different customers
Revisión Publicado hace 3 años
helping my clients on they every day inquiry
Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años
the network we have created among us is amazing
Revisión Publicado hace 3 años
That I can feel at ease that there is support and that I can provide the best support as well
Revisión Publicado hace 3 años
Teamwork, hardwork.nontoxic except FRANCIS REGUA
Revisión Review del Departamento de Operaciones · Publicado hace 3 años
¿Qué está mal y cómo se puede mejorar?
Assure they care about the employees, make sure the monthly salary is bigger and better, not the same as it was 10 years ago
Revisión Publicado hace 3 meses
lack of communication with in departments
Revisión Publicado hace 3 años
Customers always call in and complain about the untrained workers. Receiving different information every time they call in. Constantly being transferred to different/ wrong departments. All due to lack of training
Revisión Publicado hace 3 años
Better training and realistic expectations. A system Update would do the company really well and more hands on calling.
Revisión Publicado hace 4 años
Yes Just needs to do better overall
Revisión Publicado hace 4 años
as my customers believe i am AT&T employee i am certain they would have a lower opinion of Alorica if they knew
Revisión Publicado hace 4 años
It needs to put people first and business second
Revisión Publicado hace 4 años
The fact that they promised us permanent employment and not that they have fired us is unacceptable.
Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años
They won't do anything to improve
Revisión Publicado hace 4 años
By not hiring every single person and actually looking for people who aren't just there for the check.
Revisión Publicado hace 4 años
Get better management and care about your employees
Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años
Employees feel undervalued which makes us all want to find employment elsewhere
Revisión Publicado hace 5 años
I was forced to work without compensation numerous times as well as use my resources such ad gas in my car without compensation for Alorica benefit. I was harrassed, insulted and lied about based on my religious beliefs. I was further harrassed and lied to when I reported the discrimination.
Revisión Publicado hace 5 años
I was harrassed, terarized, discriminated, against, and abused by managment at Alorica. My complaint was largly ignored and they lied to and about me. I was forced to work off the clock and was never compensated for my time or resources used.
Revisión Publicado hace 5 años
lying cheating con artists that will make your life a living hell
Revisión Publicado hace 5 años
accounts and businesses are not lasting even before pandemic. this is due to non-deserving people in the managment.
Revisión Publicado hace 5 años
The issue is the red tape of contracts between Alorica and which ever client they have. It seems like they are always trying to get the best deal for themselves and not actually thinking about any of their consumer or employees.
Revisión Publicado hace 5 años
Too many green agents on the phones messing up orders and giving wrong info. Better training would help, but it's hard because turnover is high. The top brass needs to figure out a way to get good leadership in place and retain them so they can properly train the new agents.
Revisión Publicado hace 5 años
Managers don't help at all
Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años
Train employees better would help.
Revisión Publicado hace 5 años
¿Qué es lo que más te gusta de tu empresa?
Flexibility is a key benefit
Revisión Review del Departamento de HR · Publicado hace 2 años
You feel at home cause we are Family.
Revisión Review del Departamento de Finanzas · Publicado hace 5 años
The acceptance of my coworkers and feeling like my bosses actually care about me as a person instead of just a replaceable body
Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años
hiring department great environment moral
Revisión Publicado hace 8 años
We all get along great as a team
Revisión Review del Departamento de Ventas · Publicado hace 9 años
¿Qué es lo que más te gustaría ver mejorado en tu empresa?
Cheaper food in the company market
Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años
Communication between departments
Revisión Review del Departamento de HR · Publicado hace 9 años
more bonuses
Revisión Review del Departamento de Atención al Cliente · Publicado hace 9 años
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