
They seem to listen and adapt to employees needs
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I enjoy working by myself and treating my regular customers well.
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A steady work flow without being overloaded, and not hearing complaints about previous techs or the call center
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Need to care more about the company image and taking care of customers. We tend to lose repeat business due to poor customer service by service technicians.
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The fact that we are on call every night without compensation gets old after awhile. I would feel better about alternate on call periods as well as extra compensation for staying near the phone while you are home.
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