Again, I love the people. The systems however are outdated and antiquated. I know executives are working on that but that's the bulk of the negative feedback I receive from customers; it's the biggest reason I lose them. The people are worth staying for though. I enjoy the camaraderie

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It's getting better. We had a rough conversion from Level One to First Merchants. Level One's customers were used to a certain level of technology that FMB couldn't provide; they're getting better at communicating with business customers though.

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I love the people and I'm sold on most of the vision for the future...but there are differences in what management sees and forward-facing employees see. We make some simple processes very difficult here. We can protect the customer from most of it, but they still see a lot of that.

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They're communicative and available and that's good.

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They're accessible and open to new ideas

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The teamwork and comradery of my own team

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They're accessible in urgent situations

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They're communicative, responsive, and relatable

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They're collaborative and very helpful

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Working with my customers. Accomplishing goals with them.

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My actual job; helping small businesses grow, and my team

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PTO and salary. The commission structure is a mess though

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The closeness I feel to my colleagues. We're in it together.

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Working with such a wide array of customers; every situation is different

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They're prompt to respond to direct needs of any colleagues, regardless of title

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A pay increase. I' m currently working with my manager so it's fine

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Accomplishing tasks that sometimes feel impossible and then relaying s positive outcome to the customer

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We're like family. We look out for each other; we don't compete with each other

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Management seems to genuinely like their employees and believes the messaging they're conveying. That's important.

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For the most part, it's sincerely the teamwork, especially from FMB colleagues (speaking as a Level One person)

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To help customers grow and help their banking go smoothly. Banking shouldn't be a pain in the fanny.

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My manager doesn't micromanage me but his manager does. I don't think adults performing their jobs should be micromanaged.

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We know we can turn to one another for anything. If we can do anything to help the other, we will

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So helpful. There's always a colleague willing to jump in with suggestions on how to best get things done for our customers

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I'm underpaid according to industry standards; I worry about 2024 compensation. Based on the plan, it doesn't look like the same money can be made.

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Helping customers with everything from their loan needs to their fraud. I like that they call me first for everything. They know me and they know that I know them.

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That it's grandfathered in for now, for Level One employees. Otherwise, I have no idea how to decipher the compensation reports provided monthly, nor have I received a compensation agreement for 2023.

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Winning for the little guy. I love working with a customer for months to make sure we've got our request package buttoned up perfectly; it sores through underwriting and a perfect approval is given. Such a win for the small business owner.

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I think the previous 2 questions were too vague. For the most part, I love my co-workers but I scored on an average for the absolute impossible co-workers. Some in the documentation unit are so difficult to work with that it effects my portfolio customers.

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