It was pretty average. Danielle was nice.
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My clients have been nothing but pleasant, though they have clear needs.
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The service is overcharged, the employees are underpaid, and the corporation is more concerned with getting what's theirs than with serving their clients. They fail to show up regularly when needed, but never miss a payday.
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Charging clients $30/hr, while paying your Caregivers $15/hr, leaves a large margin, for which the corporation does very little. If they would pay $25ish to their Caregivers, they would be much more likely to show up. I am reliable, they have not been.
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There is little to no training, and a very uneven group of Caregivers. Some are very pleasant, others will do anything they can to find a problem. And the bottom line is that the office is not interested in actually solving problems for their clients.
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There is no real communication, outside of corporate legal mandated training and constant outreach from the scheduling team, who is unable to keep their clients' schedules full. They take more than they give, every hour, paying an absolute minimum and providing little in the way of benefits.
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