Home Instead Senior Care Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Great but currently experiencing high turnover in the office
Review from Customer Support Dept
What do you like best about the leadership team?
Their clearly defined objectives to deliver the best possible caregiving services in every way. Their ability to communicate that knowledge to teammates. They can foster a culture of kindness and fun while maintaining the highest professional ethics.
Review from Customer Support Dept
sometimes listen to caregivers comments
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They are extremely friendly and always willing to lend a helping hand in all kinds of situations.
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They put their employees and clients first.
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Caring staff, where I'm part time due to working two other jobs when I have spare time they work dilentgently to find me more hours
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to have more respect for employees. They have retention issues because of this.
Review from Customer Support Dept
They are very unethical, and need to learn to follow laws.
Review from Customer Support Dept
better pay, and when the client/patient needs more care something should be done
Review from Customer Support Dept
What is the best part about your compensation package?
Trade secrets I cannot divulge
Review from Customer Support Dept
The 4% match on future 401k plans is really nice.
Review from Customer Support Dept
This is very new with our company/franchise. It was recommended by the franchise board, & manager. I simply like the fact it is being used
Review from Customer Support Dept
yearly bonuses are always fair
Review from Customer Support Dept
Do not have a compensation package.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Not enough compensation, poor training with new clients
Review from Customer Support Dept
I never feel undervalued, but sometimes the job can make you feel Like you
Review from Customer Support Dept
Higher pay and more hours
Review from Customer Support Dept
I feel like paying anybody minimum wage to be a caretaker is kind of asking for horrible employees, since the work is really quite easy, but you're essentially responsible for another person and their belongings while you are there.
Review from Customer Support Dept
Stocks? What? Benefits as I understand it I work and I get paid...
Review from Customer Support Dept
What are some of the best things about your team?
Their love for one another and their vocations shine bright in their Caregiving! Their commitment to excellent service and positivity are two of the reasons this company is rated the #1 spot on Google reviews!! :) :)
Review from Customer Support Dept
The care givers look out for each other
Review from Customer Support Dept
We know how to come together for the good of the clients
Review from Customer Support Dept
Generally I work as an individual
Review from Customer Support Dept
We work together for the benefit of the clients.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to hire better quality people.
Review from Customer Support Dept
Work harder like the good workers
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all of us are overworked with a small compensation so better pay
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
It feels like Home to me.
Review from Customer Support Dept
Helping seniors, care givers are primary source of good will
Review from Customer Support Dept
The sense of community and belonging. The feeling you get that you have a purpose and that the things you are doing for people truly matter.
Review from Customer Support Dept
One on one care with clients
Review from Customer Support Dept
The overall desire to provide exceptional care for the elderly in the comfort of their own homes.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better pay and benefits for employees
Review from Customer Support Dept
hire more people at a better rate of pay
Review from Customer Support Dept
What did you like most about the interview process?
Simple and efficient, relevant process.
Review from Customer Support Dept
Not overly complicated although don't really prepare you for the job at hand
Review from Customer Support Dept
The interview process was pretty straight forward. No surprise questions or curveballs.
Review from Customer Support Dept
The staff making the experience personal.
Review from Customer Support Dept
The connection of me and the interviewer and how you could tell they loved the company
Review from Customer Support Dept
What would you improve about your company's interview process?
They should not be so quick to hire people
Review from Customer Support Dept
What makes you most happy at work?
The energized sense of community with a team that is there because they love what they do!
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Being with senior clients, seeing them happy
Review from Customer Support Dept
Being able to connect with clients and help them go about their daily tasks. It makes them feel good and makes me feel good about being able to help them.
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Being there for my client
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The joy I bring to my clients
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What's going wrong and how can it be improved?
We need more and better feedback, better pay and less critical staff.
Review from Customer Support Dept
Clients complain regularly because the management and scheduling is not reliable.
Review from Customer Support Dept
they dont give all the right up to date info
Review from Customer Support Dept
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What would you most like to see improved at your company?
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