Home Instead Senior Care Employee Reviews

A recent client that I had spent all my days with for twelve hours a day, four days a week.. had bed bugs in her home. There was one crawling on her couch and I called my company because I didn't have the money to treat my house. My boss told me she thought I was lying.

This job is not like the commercials. We do more cleaning and personal cares than I feel we should be doing. They expect you to drive through snowstorms for cleaning jobs. The office changes there scheduling periods without consideration and expect the caregiver to just go with it. I could go on....

Purple is the color of creative development, harmony, protection, support, and royalty. Is it any wonder that mighty purple would come to represent the Home Instead brand with the history of this Ottawa branch being born of a heart of compassion and a passion for Seniors at the forefront, always!!!

Review from Customer Support Dept

Whenever i call in for any reason i am treated rudely and like a child. The main receptionist is always very rude. Been there two years and have yet to be given a review or raise or accomodations for being praised from my clients for being great at what i do. I am currently looking for a new job.

Never been happier in what I do.

Being good to people as in conversation

Always teaching and improving upon skills

Their clearly defined objectives to deliver the best possible caregiving services in every way. Their ability to communicate that knowledge to teammates. They can foster a culture of kindness and fun while maintaining the highest professional ethics.

Review from Customer Support Dept

I am able to reach out to management at any time for any reason. The constructive feed back I have recieved has been delivered with respect, and the encouragement and support set employees up for success.

Genuine. Supportive. Easy to get a hold of

Answering the on call phone and checking in on clients when they are told that the family in the home is disrespectful

Giving constructive feedback and yearly reviews on time and show appreciation to all workers. And show compassion and understanding when we have things come up or get sick. Its like they dont allow us to be people .... i am just a worker and thats all ... im not allowed to have be sick or anything

Toxic work enviroment - working for mean girls

Franchise owner cuts corners and do not comply with corp requirements.

To treat patients with dignity

Trade secrets I cannot divulge

Review from Customer Support Dept

Sick time pay, they pay you for training too.

Would like to be paid more, but their pay is competitive and they are very supportive of their employees

The 4% match on future 401k plans is really nice.

Review from Customer Support Dept

This is very new with our company/franchise. It was recommended by the franchise board, & manager. I simply like the fact it is being used

Review from Customer Support Dept

Listen to there caregivers more

The last three questions about benefits and all should be unavailable because it does not pertain to me

I have been employdd almost 2 years ans havent been evaluated for a raise or performance review. I dont get any praise even when a client has expressed gratitude for me to the manager or nurse on staff. I am only reminded of the bad things never any praise for the good. We dont get any incentives

I believe this is an industry wide issue and not company specific.

Lowest pay in the area, benefits are a joke

They are all very nice

I believe overall they try and do the best to give you the Tools to work with and the knowledge so this way we can do our job efficiently. I think they take a lot of pride what they do and it shows.

The personal relationships that have developed through the daily interaction of myself and co-work

Their love for one another and their vocations shine bright in their Caregiving! Their commitment to excellent service and positivity are two of the reasons this company is rated the #1 spot on Google reviews!! :) :)

Review from Customer Support Dept

Each employee really cares about their work. They hold themselves to very high standards. There is no " pecking order" we just support eachother

We don't know each other.

Only the top bosses have meetings and never communicate with others

Better teamwork is needed on a daily basis.

There is little to no training, and a very uneven group of Caregivers. Some are very pleasant, others will do anything they can to find a problem. And the bottom line is that the office is not interested in actually solving problems for their clients.

I like one co-worker and the ladies upstairs were very nice.

Everyone is always smiling and everyone is always helping everyone else

Helping the aging population and their family, anything to do with the company has been negative in my experience. But helping others is where I found joy.

It feels like Home to me.

Review from Customer Support Dept

The clients are prioritized, their experience matters to everyone and so we all work as a team to support and teach each other.

The clients that we see

The pay rate needs to change.

All new managemnet starting at the top

Willingness to work as a team to the benefit of the clients.

The Franchise Owner and both managers

The way shift details and happenings are recorded. Presently, with electronic reporting, we can only see what happened during the previous shift. That doesn't let us see documented change over time in a client.

Review from Operations Dept

Having lunch bought for me

It was done fairly in a timely manner, and I was able to ask questions and we asked we discussed a few things. It was enjoyable, but it was hard.

Simple and efficient, relevant process.

Review from Customer Support Dept

It was a very quick and straight foward process. They have excellent response time.

It was very organized, very quick and painless program.

They need tk communciate more about exactly what they have available

Honesty would have been good

They should not be so quick to hire people

Review from Customer Support Dept

Making jokes with my clients

Friendly people and respect. Communication

When I know my clients are feeling better are doing better. It gives me a sense of accomplishment because I try and sincerely help them the best I could. The other side of the coin like if I work somewhere one or two days and there's a regular that works there they don't clean and I get stuck with

The energized sense of community with a team that is there because they love what they do!

Review from Customer Support Dept

Knowing that i get to meet amazing people and supporting them in their independence. We respect and care for so many different people with so many different experiences to share.

The office gets paid way more for our services than we do and we do all the work! We make less than half of what they charged each client.... pathetic for sure! And they treat us like lowly trash

Replace managers and get rid of the buddy system

Willingness to pay staff fair and comparable wages.

Caregivers are not there to care for the clients. The complaints I have heard from the clientss is mindblowing.

Sending right carer to client not letting down client

Flexibility of schedule